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Private Patient Coordinator

Stourside Hospital - Stourside (part of West Midlands Hospital)

Full Time – 37.5 hours per week

Stourside hospital is an extension of services being delivered by sister hospital, West Midlands Hospital in Halesowen. Located just 100 metres from the Lion Health surgery, Stourside is a single storey development of modern design.

The hospital provides access to high quality, patient centred healthcare services for private, insured and NHS patients within the local community and further afield.

You will assist the Private Patient Manager to grow self-pay and Private Medically Insured admissions to defined targets. To effectively manage consultant relationships to ensure the private patient experience is consistently delivered. This interaction will be across all channels; in person, on the telephone and in writing. To be measured through patient satisfaction, compliments and/or complaints whilst undertaking analysis of private activity in order to maximise revenue generation.

What you’ll do:

• Take responsibility for the timely provision of quotes within the hospital

• Provide support for primary contact for the National Enquiry Centre and key stakeholders

• Book consultation appointments in clinics for private patients

• Provide accurate cost information to patients following their consultation regarding any onward intervention (estimated quote provided by enquiry centre prior to consultation).

• Provide quotes for patients to make an informed decision to the Enquiry Centre

• Ensure outpatient clinics are followed up to retain patients who are converting to surgery

• Ensure all records and reports are maintained and kept up to date

• Ensure relevant information is forwarded to all interested parties involved in the patient pathway

• Assist if required by following up quotes given and see if further information needed

• Ensuring insurance authorisation details are complete and accurate so planned treatment can go ahead.

What you’ll bring with you:

• Marketing and or Sales experience

• Ability to manage a portfolio of private patients from initial call to discharge

• Sound Computer skills using the MS Office Suite and Web based reporting

• Confident in engaging with a variety of people particularly in a high end setting

• Excellent communication skills both face to face, over the phone and in writing

• Articulate with the highest standard of personal presentation

Why join us?

At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we’re people caring for people:

Health, Wellbeing & Financial Security

• Private Medical Cover, with the option to add your partner and dependants

• Discounted Bupa Dental Insurance

• Life Assurance (Death in Service) x3 your base salary

• Private Pension, with Ramsay matching up to 5% after a qualifying period

• Employee Assistance Programme

Work–Life Balance

• 25 days annual leave + bank holidays, with the option to buy or sell additional days

• Flexible shift patterns, where possible

• Family friendly policies including enhanced parental leave

• Volunteer leave to support causes that matter to you

Career Development & Recognition

• Training and Development via the Ramsay Academy to support your career development

• Colleague recognition programme to celebrate our people

Lifestyle & Everyday Perks

• Access to our benefits platform, offering a wide range of discounts

• Cycle2Work scheme

• Subsidised staff restaurant, where possible

• Free parking on site, where possible

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 8 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.

We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.

We are committed to equality of opportunity for all.

We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to safeguarding and promoting the welfare of adults, children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role.