We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.
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Organisation
Kirklees
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Directorate
Adults & Health
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Service Area
Communities and Access Service
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Hours
Various
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Number of Jobs
Numerous
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Location(s)
Across Kirklees
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Position type
Permanent
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Grade
Grade 6
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Salary

£26,403 - £28,142

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Advert Wording

PLEASE NOTE THERE ARE FIXED HOURS ROLES AND RELIEF ROLES AVAILABLE, IN YOUR APPLICATION EVIDENCE PLEASE STATE WHICH ROLE YOU'RE APPLYING FOR.

Fixed Hours Customer Service Officer

We are looking for people who enjoy working with people of all ages and backgrounds, who want to make a difference to people’s lives and help communities to grow. If you have a high level of administration, IT skills and customer service experience you could be the person for this role. If so, we want to hear from you!

We do a great variety of work in our libraries, so no two days are ever the same.

We engage with local communities and deliver activities for people at every stage of their life.

Due to the people-focused nature of our work, it can be challenging, but also very rewarding.

We work with partner organisations and communities to deliver a range of services.

Some activities you might get involved with are: Engaging with job seekers, helping to develop young minds – working with children and helping combat loneliness and social isolation. Working with community groups and supporting people without access at home to computer facilities and broadband. We are looking for self-motivated people who are happy to work on their own or as part of a team.

Although the post has regular hours, we are looking for flexibility as we will require you to work at more than one branch each week. All our staff work flexibly to meet the needs of the service. Our employees are at the very heart of the services we provide to the community; to help us achieve our ambitions, we want the best possible team. In return, we will make sure you are rewarded with a great range https://jobs.kirklees.gov.uk/staff-benefits staff benefits to support you in and out of work.

Relief Customer Service Officer

We are looking for people who enjoy working with people of all ages and backgrounds, who want to make a difference to people’s lives and help communities to grow. If you have a high level of administration, IT skills and customer service experience you could be the person for this role. If so, we want to hear from you! We do a great variety of work, so no two days are ever the same.

We engage with local communities and deliver activities for people at every stage of their life.

Due to the people-focused nature of our work, it can be challenging, but also very rewarding.

All our staff work flexibly to meet the needs of the service. You will be required to work some evenings until 7:30pm, and weekends. We have 24 libraries across all Kirklees, and the role requires flexibility to work across various locations within the service as needed, including at short notice, you may be expected to work across all when needed.

Our employees are at the very heart of the services we provide to the community; to help us achieve our ambitions, we want the best possible team. In return, we will make sure you are rewarded with a great range of https://jobs.kirklees.gov.uk/staff-benefits staff benefits to support you in and out of work. For more information on this role please contact the recruiting manager:

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Zanam Shaffi is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information.
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This job is subject to a DBS check at the appropriate level, please refer to the Job Description/Profile. A conviction may not exclude candidates from appointment but will be considered as part of the recruitment process.
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We know there’s a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. So, if you need any support completing an application form, or any other format for the application or Job Description please contact the Recruitment Team for help by email: jobs@kirklees.gov.uk or phone: 01484 221000 and ask for ‘Recruitment’.
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We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.
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We encourage you to read our AI Guidance before submitting your application to ensure your supporting statements reflect your own authentic experience.
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Closing date

19 July 2026, 11:55 PM

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