Langdale Hotel Spa jobs

Job Title: Pool and Leisure Assistant

Salary: £25,862.46 per annum, plus opportunity for bonus payments for fitness class delivery (for qualified candidates)

Contract Type: Full-Time or Part-Time, Permanent

Hours: 16 - 39 hours per week

Live-in accommodation may be available for exceptional candidates.

This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.

Role Summary

Our Fitness and Leisure team are passionate about customer care, and knowledgeable about the products and services they offer to our guests. Our team thrive off delivering a fun and enjoyable experience to our guests and take pride in making a trip to the leisure facilities into a wonderful lifelong memory.

Key Responsibilities

• Maintain high standards of cleanliness across the gym, swimming pool, and public areas.

• Deliver professional, friendly, and welcoming customer service to members and guests.

• Follow departmental procedures, safety regulations, and hygiene standards in relation to pool plant operations.

• Promote fitness programmes, gym inductions, and leisure facilities to guests and members.

• Engage positively with guests to enhance their overall leisure experience.

• Support the team in creating a safe, enjoyable, and memorable environment.

• Assist with additional duties as required to support the smooth operation of the leisure facilities.

• Contribute to maintaining a welcoming and community-focused atmosphere.

Our Ideal Candidate

• Holds a Level 2 Gym Instructor qualification (desirable).

• Has Pool Plant Operations experience and/or qualification (desirable).

• Has Pool Responder/Lifeguard response experience and a strong understanding of pool safety procedures (desirable).

• First Aid qualified or willing to obtain certification.

• Previous experience in leisure, fitness, hospitality, or cleaning roles is desirable but not essential.

• Eager to learn, develop new skills, and grow their career through training and support.

• Passionate about delivering excellent customer care.

• Friendly, approachable, and confident interacting with guests and members.

• Takes pride in creating positive and memorable customer experiences.

• Committed to maintaining high standards of cleanliness, safety, and presentation.

• Enthusiastic about promoting fitness and leisure services.

• Works well as part of a team and contributes positively to the workplace culture.

What We Offer

• Be our guest with a yearly complimentary stay in our Langdale hotel, B&B rate for one night.

• Get fit for free with complimentary access to our Fitness and Leisure Facilities.

• Get fed for free with meals available in our staff canteen.

• Get recognised with a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar.

• Get a bonus of up to £300.00 with our Refer a Friend scheme.

• Get support with access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders.

• Get it for less with staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel and Stove Restaurant alongside external discounts such as Kendal Physio, Windermere cruises and B&Q trade.

• Get security after 6 months of service, you will gain enhanced Sick Pay and Life cover up to twice your salary.

Equal Opportunity Employer

Langdale is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We're committed to fostering an inclusive workplace where unique backgrounds, perspectives, and talents flourish. Our dedication to diversity fuels innovation, ensuring we remain at the forefront of our industry. Join us and be a part of a team that celebrates differences, creating a brighter, more diverse future together.

Working conditions

This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.

Staff accommodation or relocation support may be available for exceptional candidates.

All candidates must have the legal right to live and work in the UK at the start of employment.

Company overview

Set in the heart of the English Lake District and surrounded by breath-taking scenery the Langdale Estate offers a choice of luxury hotel, self-catering and timeshare accommodation, spa experiences and therapies, restaurant, and bar.

At Langdale we pride ourselves on giving our guests an exceptional service and so we want people who want to make a difference, who care about creating a guest experience that is unique and memorable.

Purpose, vision & values

• Timeshare owners and Guests should be at the centre of everything that we do.

• Our people are important, and we should aim to do our very best by them at all times.

• It is incumbent upon us all to ensure that the business is sustainable so that it can deliver the owners needs and ensure that our people prosper.

• The natural environment and our communities are central to our thinking at all times.