Learning Development Support Officer jobs

JOB TITLE: Learning & Development Manager
REPORTING TO: Head of People
RESPONSIBLE FOR: Training Officers and Clinical Nurse Trainers across the Specialist services division
LOCATION: Remote, with regular travel across operational sites
TERMS: Full-time, Permanent
HOURS: 40 hours per week
SALARY: £50,000 - £52,000 (Dependent on experience) plus car allowance of £4,200

Make a difference, every single day.

We are entering an exciting period of growth and transformation across our specialist services. As we expand, we are looking for an experienced Learning & Development Manager to strengthen leadership capability, create meaningful career pathways and help colleagues fulfil their potential.
This is an influential opportunity to shape learning and development across our specialist services division. You will build on our dementia strategy, develop our apprenticeship offering and lead the implementation and quality assurance of mandatory and working closely with Operations, Quality, HR and Clinical teams, you will turn organisational priorities, workforce data and feedback from our homes into practical learning solutions with measurable impact.

The Role

Reporting to the Head of People, you will lead Training Officers and Clinical Nurse Trainers across the specialist services division. You will set the direction for learning, maintain strong governance and ensure our programmes are inclusive, effective and aligned with business, workforce and service priorities.

• Shape and deliver the specialist services L&D strategy, annual plan and budget.
• Maintain clear learning governance, including policies, role-based matrices, renewal cycles, statutory requirements and escalation routes.
• Use compliance data, audits, incidents, feedback and performance themes to identify learning needs and address risk.
• Design, commission and improve blended programmes spanning induction, mandatory training, leadership, professional skills and role-specific pathways.
• Develop qualification, apprenticeship and career pathways that support recruitment, retention and succession planning.
• Lead engaging classroom, virtual and workplace-based learning, and help managers embed learning through coaching, observation, supervision and reflective practice.
• Manage external providers and awarding organisations, ensuring quality and value.
• Maintain reliable learning records and management information through the learning management system.
• Quality-assure delivery, assessment, learner feedback and workplace impact, using data to improve completion, competence and outcomes.
• Lead, coach and develop the training team, deploying resources effectively across sites and maintaining trainer and assessor competence.
• Provide senior leaders with clear insight on compliance, capability, risk, impact and return on investment.

About You

We are looking for a credible, forward-thinking L&D leader who combines strategic thinking with practical delivery. You will understand that effective development is about more than completing training: it is about building genuine capability, improving workplace practice and helping colleagues progress.

• Significant experience of leading L&D in a complex, multi-site organisation and translating strategic priorities into deliverable plans.
• Strong knowledge of learning needs analysis, programme design, facilitation, assessment, evaluation and compliance-led learning.
• Experience of leading learning teams, managing providers and using data to improve performance and address risk.
• A relevant L&D, training or education qualification, or equivalent professional experience.
• Excellent facilitation, coaching, communication, stakeholder-management, analytical and organisational skills.
• Confidence using learning management systems and digital workplace tools.
• The flexibility to travel regularly between operational sites.

Experience in health, social care or another regulated environment would be advantageous, as would knowledge of apprenticeships, vocational qualifications and sector workforce standards. Professional membership, a management or leadership qualification, and experience of procuring learning solutions or managing a departmental budget would also be beneficial.

The Impact You Will Make

Your work will help sustain compliance, strengthen competence and confidence, and ensure learning translates into better workplace practice. You will give managers accurate insight into capability gaps, support timely recovery plans and create high-quality learning provision that delivers value and earns positive colleague feedback.

Benefits:

• Competitive salary £50,000 - £52,000 (Dependent on experience)
• Car allowance of £4,200
• 25 days holiday
• Fully funded enhanced DBS
• Career development opportunities with salary increments

Our Commitment

You will promote the safety and wellbeing of the people who use our services, support an inclusive workplace, make learning accessible and handle information in line with legislation and organisational policy.
If you are ready to build something meaningful, influence learning across a growing organisation and leave a lasting legacy for colleagues and the people we support, we would be delighted to hear from you.

About us
Care Concern Group is a family owned, market leading care provider with a strong and growing presence across the United Kingdom. Our head office teams play a key role in supporting our care homes, ensuring services operate efficiently and to a consistently high standard.

Our five core values Trust|Respect|Passion|Kindness|Inclusivity are at the heart of everything we do, shaping the way we work and support our services. If you share these values and want to build or develop your career within a growing organisation, we would love to hear from you.