Liaison Officer jobs in Bristol

Who Are We:

Midlands Building & Maintenance Ltd. is a trusted provider of building maintenance, refurbishment, and property improvement services, delivering high-quality solutions for clients across the Midlands and beyond. With experienced teams and a strong focus on customer service, we provide a reliable end-to-end service that keeps properties safe, compliant, well-maintained, and fit for the future.

We specialise in responsive repairs, planned maintenance, refurbishment, void property works, compliance works, and a wide range of building improvement projects. Our approach combines quality workmanship, effective project management, clear communication, and a commitment to delivering every project to the highest possible standard.

At Midlands Building & Maintenance Ltd., we understand that successful projects are built on strong relationships. We work closely with our clients, tenants, residents, and supply-chain partners to ensure that work is delivered efficiently, with minimal disruption and with a clear focus on achieving the best possible outcomes.

Our reputation is built on reliability, professionalism, quality, and a commitment to doing things right. As an ambitious and growing business, we continue to develop our services, strengthen our capabilities, and build lasting partnerships with clients who value dependable, high-quality building and maintenance services.

At Midlands Building & Maintenance Ltd., we're proud of the work we do, the relationships we build, and the difference we make to the properties and communities we serve.

We are currently recruiting for a Resident Liaison Officer to join our team.

Role Overview:

As a Resident Liaison Officer (RLO) you will be the main point of contact between residents, contractors, and housing providers during maintenance, refurbishment, planned works, and improvement projects within social housing properties.

The role focuses on ensuring residents are kept informed, their concerns are addressed promptly, and disruption is minimised while works are carried out.

Key Responsibilities:

• Build and maintain positive relationships with residents, housing associations, local authorities, and contractors.
• Provide clear communication regarding planned works, timescales, access requirements, and project updates.
• Arrange and facilitate resident consultations, meetings, and home visits.
• Manage resident queries, complaints, and feedback, ensuring issues are resolved efficiently.
• Coordinate access to properties and support vulnerable residents throughout the works process.
• Maintain accurate records of resident interactions, appointments, complaints, and project progress.
• Liaise closely with site teams, project managers, admin and client representatives to ensure residents are informed of any changes.
• Monitor customer satisfaction and promote positive resident experiences.
• Ensure all activities are carried out in line with safeguarding, health and safety, and data protection requirements.

You Will Need:

• Proven experience in supporting residents within housing, construction, or property maintenance
• Empathetic and approachable.
• Professional and resilient under pressure.
• Proactive problem-solver.
• Well-organised with strong attention to detail.
• Able to work independently and as part of a team.
• Proficient in MS Office (e.g., MS Project, Excel)
• Full UK driving licence

Please note all our roles are subject to Background, Identity & Security checks before commencement of employment.

Please also be aware that this role involves visiting properties across Swindon and Bristol and you will be expected to attend our Head Office in Tewkesbury on a weekly basis

We Will Provide:

• Excellent Development and Progression Opportunities
• 22 Days Holiday (pro rata), Plus Bank Holidays
• Company Pension
• Wellbeing Resources and Counselling Services
• Recognition Initiatives and Awards

Pay: £16.00 per hour

Expected hours: 25.0 per week

Ability to commute/relocate:

• Bristol: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer Liaison: 2 years (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person