Liaison Officer jobs in Bristol

The role:

You’ll liaise directly with residents, colleagues and contractors, providing clear, timely communication about planned improvements. From explaining the benefits and timescales of works to responding to concerns, you’ll help us deliver an excellent customer experience.

Key responsibilities will include:

• Building relationships with residents and encouraging engagement with our zero carbon retrofit programme.
• Explaining planned works, appointments, timescales and potential disruption clearly.
• Visiting residents in their homes, answering questions and responding to concerns.
• Identifying residents who need additional support and working with colleagues to put appropriate arrangements in place.
• Working collaboratively with contractors, colleagues and external agencies, sharing updates and escalating issues where needed.
• Maintaining accurate customer and property information to support the planning and delivery of improvements.
• Helping improve systems, processes and communication, while promoting safeguarding and safe working practices.

About You:

We know that great candidates come from a variety of backgrounds and experiences. Whether you’re already working in a similar role, returning to work or looking for your next opportunity, we’d love to hear from you.

For this role, you’ll need:

• Experience delivering customer-focused services within planned repairs or maintenance.
• Strong communication and relationship-building skills, including the ability to respond calmly to concerns and defuse difficult situations.
• Experience supporting vulnerable customers, understanding safeguarding needs and working with different agencies or stakeholders.
• An understanding of housing management practices, including decanting, and construction health and safety, with the ability to explain information clearly to residents.
• Confident IT and administration skills, including using business and scheduling systems, maintaining records, and reporting and analysing data.
• Experience contributing to improvements in systems or technology to enhance customer service.
• The ability to organise your workload, meet deadlines, work independently and collaborate flexibly with others.
• GCSE-standard education, an equivalent qualification or relevant work experience, and a full UK driving licence.

Experience in social housing, project work or performance reporting would be helpful, as would a housing or customer service qualification, but these are not essential.

If you don’t meet every requirement but feel your skills, experience or potential make you a strong candidate, we encourage you to apply.

Why work with us?

• 30 days annual leave
• Option to purchase up to 5 additional days of annual leave
• £700 annual wellbeing allowance
• Competitive pension scheme (7.16% employer contribution)
• Flexible working arrangements
• Hybrid and remote working options, where appropriate
• Enhanced family-friendly leave policies
• Comprehensive sick pay
• Life assurance
• Cycle to Work scheme
• Paid volunteering leave
• Company events and team activities
• Free on-site parking (where available)

Pay: £36,954.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Free flu jabs
• On-site parking
• Referral programme
• Sick pay
• Store discount
• Work from home

Ability to commute/relocate:

• Bristol BS5 6XX: reliably commute or plan to relocate before starting work (preferred)

Licence/Certification:

• Driving Licence (required)

Location:

• Bristol BS5 6XX (preferred)

Work Location: Hybrid remote in Bristol BS5 6XX