Liaison jobs in Solihull

The Role

NetWatch Global is a trusted leader in open-source intelligence and social-media investigations, combining advanced technology with expert human analysis to deliver powerful and actionable intelligence which our clients rely on to make effective decisions or as evidence in court. We have also built a bespoke intelligence platform, Rapid, which allows our clients to order intelligence quickly and efficiently, as well as provide the team with enhanced methods of locating hard-to-find online data.

In October 2020 NetWatch launched its Rapid Police Reports service. Using our in-house built platform, reports and evidence are easily ordered from the police on behalf of insurance clients to help them make informed decisions. The service has proven highly successful and has grown at an exponential rate. As a result, we are looking for a NetWatch Police Liaison to join our company to help with the day-to-day running of this service as well as providing effective administrative support to the wider company. You will be provided with full training and ongoing support to help you settle into this role.

Job Description

As a NetWatch Police Liaison, your key responsibilities will include those listed below, although this is not an exhaustive list:

· The role will include many administrative tasks, such as sending reports or other evidence to clients and extracting key information, making requests, facilitating payments, handling post and processing cheques.

• Liaising with insurance clients and police forces through effective communication via email and telephone to request documentation and resolve any queries.
• Conducting quality assurance checks to ensure data is inputted correctly.
• Supporting colleagues and the wider NetWatch Police Liaison team whenever

Job details

• 35 flexi hours per week Mon-Fri
• 1-3 Months - Office Based
• 3-6 Months - Staggered Remote Working
• 6+ Months - 3 Office Days Per Month (minimum)
• £24,297 per year salary

Benefits Package

• Flexi-time (build your own week around the core hours of 10am-2:30pm)
• Remote working opportunities
• Over-time opportunities (depending on business needs)
• On-site gym
• Employee benefits and wellbeing programme
• Enhanced Maternity/Paternity leave
• Career progression
• 24 days leave plus bank holidays
• Flexible bank holiday policy
• Buy and sell leave scheme
• Length of service rewards
• Company pension scheme
• Qualification and training opportunities
• Regular team social events and clubs
• Cycle to work scheme
• Casual dress
• necessary.

Requirements

• 3 x A Levels C or above or equivalent required
• 5 x GCSE at C or above or equivalent, including Maths and English required
• Office-based experience desirable
• Ability to adapt to using new database systems
• Competent at utilising MS Office
• Excellent communication skills and confidence in dealing with clients over the phone
• Excellent written communication skills for corresponding with clients over email
• Strong organisational skills and the ability to adapt, re-prioritise and multi-task with ease
• Strong sense of accuracy and attention to detail
• Team player
• Positive attitude
• Honesty and Integrity

Process

Applications will only be considered with a cover letter outlining your interest in NetWatch Global and why you are a strong candidate for the role. Please note that we value cover letters written in your own words, reflecting your genuine interest and experience.

Submit your CV and a covering letter via Indeed or our website: https://netwatchglobal.com/careers/netwatch-police-liaison

· Stage 1: Online 10-15 minute screening interview

· Stage 2: Thomas trait analysis assessment

· Stage 3: Face-to-face interview

Accessibility Statement

NetWatch Global is committed to creating an inclusive and accessible environment for all. If you require any accommodations during the application process, please call and ask for HR.

Job Type: Full-time

Pay: £24,297.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Flexitime
• Free fitness classes
• Health & wellbeing programme
• On-site gym
• Sabbatical
• Transport links
• Work from home

Application question(s):

• You must submit a cover letter to apply for this role. Have you done this?
• do you live a commutable distance from Birmingham?

Education:

• A-Level or equivalent (required)

Experience:

• office based: 2 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Birmingham B1 1TT