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Customer Experience Officer - Library Service
29 Approach Road, London SW20 8BA
£16.46 an hour
Temporary, Full-time

Job details

£16.46 an hour
Temporary, Full-time
Monday to Friday
29 Approach Road, London SW20 8BA

Full job description

Triumph Consultants are looking for a Customer Experience Officer to provide an excellent, high quality customer focused service. To act as enablers empowering customers and stakeholders to access the wide range of library services available with minimal support. Contract is for 6 months at Raynes Park Library.

Customer Experience Officer
Pay Rate: £16.46 per hour PAYE
Hours per week: 37, Monday – Friday, 09:00 - 17:00
Contract length: 6 Months
Location: Raynes Park Library ,London, SW20 8BA
Standard DBS required for this role

Key requirements:

  • Must have experience working in a library
  • Experience of working in a front-line position responding to the needs of the public.
  • Understanding of how libraries contribute to community and council priorities.

Key responsibilities:

  • To ensure the smooth running of the library making decisions as required.
  • To maintain a professional, quality library environment at all times ensuring that the library is well presented and promotional displays are to a high standard.
  • To be commercially aware and maximise on all income, partnership and promotional opportunities to support the achievement of performance targets.
  • To be responsible for day to day library operations ensuring adequate staffing as well as the safety and security of sites and users at all times. This will include conducting building checks and health and safety audits, reporting faults and undertaking a range of duties such as opening and closing sites, cash handling and banking.

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.

Pay: £16.46 per hour

Expected hours: 37.0 per week

Work Location: In person

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