Library jobs in Hucclecote

Library Services is responsible for a range of services provided to staff and students of the University, and the wider community. Services include the provision of online resources and hard copy library material, photocopiers, IT support, printing, systems for obtaining books and journals from other organisations via inter-library loans, as well as access to general IT facilities for students. The management team consists of the University Librarian, and section Team Leaders. This post sits within the Hive Front of House team and reports to one of the Hive Duty Managers, who in turn report to the Library Services Manager at the Hive.

This is a demanding but exciting role in the Hive, the UK’s first joint public and academic library (run in partnership by the University of Worcester (UW) and Worcestershire County Council (WCC), with the primary role being to help to make a success of the innovative 1st tier customer service model and contribute to Library Services more generally. The customer service staffing model which is in operation, brings together staff from the partners to work as an integrated Customer Service team, who answer a very wide range of 1st tier enquiries relating to any of the Hive services and refer them onwards as appropriate.

The post will suit an organised, confident individual who has a real interest in providing excellent customer service in an innovative environment, and who enjoy challenges and takes change in their stride.

The Hive is open from 8.30 am – 10.00 pm 7 days per week, (except for Bank Holidays and including University Closed Days), and this post is for varying hours per week, working a regular pattern of hours including a regular commitment to weekend/evening working.

The hours we currently have available are:

• 19 hours per week
• 20 hours per week

The selection process will consist of a group assessment day held on Friday 3rd July 2026 at The Hive. Candidates successful at the assessment day will be invited to attend a second stage formal interview which will be held on Monday 6th July 2026.

What's in it for you?

• Annual incremental increase up to £24,830 (pro rata per annum), with the opportunity to progress to £25,620 (pro rata per annum) subject to performance and the university reward scheme
• 32 days of leave per year (inclusive of bank holidays and University closure days) rising to 37 total days after 5 years’ continuous service
• Access to our Staff Retail Benefits Scheme
• Wellbeing advice and support through our Employee Assistance Programme
• In-house training and development support
• A friendly, inclusive and supportive culture and work environment

For any informal queries regarding this role please contact Stephanie Jones, Hive Library Services Manager, via stephanie.jones@worc.ac.uk

Please note that if not already an employee of the University of Worcester, the appointed candidate will be employed through our subsidiary company Uniworc Limited, a wholly owned subsidiary of University of Worcester. Appointees of Uniworc Limited will automatically be enrolled into the Aviva FlexHE defined contribution pension scheme (subject to earnings and other eligibility criteria).

Please note that this post does not meet the minimum salary requirements for visa sponsorship under the Skilled Worker Route. We are therefore unable to consider applicants for this post who will require sponsorship to work in the UK.