Drive Exceptional Service. Lead with Purpose.
At Available Car, we are dedicated to delivering an outstanding customer journey, not just at the point of sale, but every step after. We are looking for a Contact Centre Supervisor to help assist the Contact Centre Manager in the day to day operation of our Contact Centre, ensuring every customer received an exception service.
If you are highly organised, passionate about customer experience, and ready to lead a motivated team in a fast-paced environment, this could be your perfect next step.
What you’ll be doing:
- Lead and inspire a team of Contact Centre Advisors, ensuring high standards of customer service and operational excellence.
- Communicate proactively, Answering a large volume of telephone calls and emails from customers
- Collaborate closely with the Showroom Teams and Management Teams to ensure a positive customer experience and scheduling appointments and following up on leads
- Mentor and develop your team, driving your performance and departmental targets set by Contact Centre Manager
- Generate rich leads for the showroom teams
- Confidently, professional and proactively engage with customers, building strong relationships, ensuring a memorable customer experience
- Support and help manage a team of highly motivated target driven Contact Centre Team
About you:
- Proven experience in a customer-focused, managerial or supervisor role
- Excellent verbal and written communication skills, with a genuine commitment to customer care.
- Highly organised and disciplined, able to manage time-critical tasks in a busy environment.
- Able to lead, coach, and motivate a team, fostering a culture of continuous improvement.
- Comfortable working cross-functionally, maintaining clear and open communication across departments.
- Confident in managing a team
Why Available Car?
- A family-run business with a strong reputation for trust and quality.
- A supportive environment where your development and contributions are valued.
- Opportunity to work in a fast-paced, rewarding environment with a team that is passionate about what they do.
- Competitive salary and benefits package.
Ready to lead a team that delivers the service you would want to receive?
Apply now to join Available Car as our Contact Centre Supervisor and help us continue to exceed customer expectations, every day.
Hours: Rolling 4-week shift pattern. 42 hours per week over 5 days, including weekend and bank holiday work.
Job Type: Full-time
Pay: £27,000 to £32,000 OTE per year
Benefits:
- Additional leave
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Store discount
Schedule:
Experience:
Licence/Certification:
- Driving Licence (required)
Job Type: Full-time
Pay: £27,000.00-£32,000.00 per year
Additional pay:
- Bonus scheme
- Quarterly bonus
Benefits:
- Additional leave
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Store discount
Schedule:
Experience:
- Supervising: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Application deadline: 20/07/2025
