Life Coach jobs in Glenfield

Company Overview

Business 2 Business is an equal opportunity employer, and appointments are based on Merit and competencies. We value and promote diversity and welcome applications from all sections of the community. We also encourage applications from different industries.

Business 2 Business has been established over 40 years ago to deal with unemployment in the community. We have the expertise and experience to provide additional support to participants so that they overcome all the barriers to employment. Our aim is to maximise the potential of participants so they can succeed as a professional. We are a Disability Confident employer and are committed to equal opportunities.

Job Purpose

The Team Leader is responsible for leading, supporting and motivating a team to achieve individual, team and organisational objectives. The role ensures that employees receive effective day-to-day leadership, clear direction and appropriate support to enable them to perform to a high standard. The Team Leader will lead by example, promote the organisation's values and behaviours, maintain high standards of performance and service, and contribute to creating a positive, inclusive and high-performing working environment. The Team Leader must have previous leadership/management experience and a good working knowledge of the local labour market. You will relish the opportunity and challenge of working towards robust contractual targets and KPIs for your role on this performance driven contract.

Key Responsibilities

Leadership and Team Management

· Provide effective day-to-day leadership and supervision to the team.

· Lead by example and consistently demonstrate the organisation's values, behaviours and expected standards.

· Motivate, engage and support employees to achieve their individual and team objectives.

· Build positive working relationships and encourage collaboration, accountability and teamwork.

· Communicate organisational and departmental updates clearly and positively.

· Hold regular team meetings, one-to-one meetings and employee check-ins.

· Promote an inclusive environment where employees feel valued, respected and able to contribute.

Performance Management

· Set clear expectations, objectives and performance standards for team members.

· Monitor individual and team performance against agreed KPIs, targets and service standards.

· Provide regular, constructive feedback and recognise good performance.

· Identify performance concerns at an early stage and take appropriate action in line with company procedures.

· Develop and implement performance improvement plans where required.

· Maintain accurate and appropriate records of performance discussions and agreed actions.

Employee Development

· Identify individual learning, coaching and development needs.

· Provide regular coaching and on-the-job support to improve employee capability and confidence.

· Support new employees through induction, training and integration into the team.

· Encourage continuous learning, personal development and career progression.

· Identify potential talent and support succession and development planning within the team.

Employee Engagement and Wellbeing

· Promote a positive, supportive and respectful working environment.

· Regularly seek employee feedback and encourage open communication.

· Recognise and celebrate individual and team achievements.

· Support employee wellbeing and signpost employees to appropriate support when required.

· Work with management and HR to support employees requiring workplace or reasonable adjustments.

· Encourage a culture where employees feel confident raising concerns, ideas and suggestions.

Attendance and People Management

· Monitor attendance, punctuality and absence within the team.

· Conduct return-to-work discussions and support appropriate absence management processes.

· Address conduct, capability or attendance concerns fairly and promptly in accordance with company policies.

· Support informal and formal people management processes where required.

· Escalate complex or sensitive employee relations matters to the appropriate manager or HR representative.

· Maintain confidentiality and handle employee information sensitively and appropriately.

Operational Responsibilities

· Coordinate day-to-day team activities and allocate workloads effectively.

· Ensure appropriate staffing and resource levels to meet operational requirements.

· Monitor productivity, quality and service delivery.

· Identify operational issues and take proactive steps to resolve or escalate them.

· Ensure work is completed accurately, efficiently and within required timescales.

· Support the implementation of new processes, systems and ways of working.

· Identify opportunities for continuous improvement and encourage the team to contribute improvement ideas.

Quality, Compliance and Health & Safety

· Ensure team members understand and follow relevant company policies, procedures and working practices.

· Maintain required quality and compliance standards.

· Promote good health and safety practices and escalate concerns appropriately.

· Ensure employees complete required mandatory training.

· Support a fair, inclusive and accessible workplace in line with organisational policies and values.

Key Skills and Competencies

The successful candidate should demonstrate:

· Strong leadership and people management skills.

· Excellent verbal and written communication skills.

· Ability to motivate, coach and develop employees.

· Strong organisational and workload management skills.

· Ability to manage challenging situations professionally and constructively.

· Good problem-solving and decision-making skills.

· Ability to provide constructive feedback and manage performance effectively.

· A fair, consistent and approachable leadership style.

· Strong interpersonal and relationship-building skills.

· Ability to work effectively under pressure and manage competing priorities.

· Commitment to equality, diversity, inclusion and employee wellbeing.

· A positive attitude and willingness to go the extra mile.

· Ability to demonstrate and promote company values through everyday behaviours.

Knowledge and Experience

Essential

· Previous experience in a Team Leader, Supervisor or similar people-management role.

· Experience of conducting one-to-one meetings, coaching and performance discussions.

· Previous experience working within a team-based environment in Employability and Skills Sector.

· Experience of supporting, supervising or coordinating the work of others.

· Experience of working to targets, KPIs, quality measures or service standards.

· Good IT skills, including the ability to use relevant workplace systems.

· Highly data-focused, with the ability to analyse and interpret data using Excel to an advanced standard.

· Good understanding of professional workplace conduct and confidentiality.

Desirable

· Experience of managing attendance and supporting employee relations processes.

· Relevant leadership or management qualification.

· Knowledge of the organisation's sector or operating environment.

Benefits

· Competitive salary plus bonus

· 32 days annual leave (including public/ bank holidays)

· 1 day paid birthday holiday on completion of probation period

· Pension contributions

· Staff discounts with 900 retailers on completion of probation period

· Health Cash Plan on completion of probation period

· Employee Assistance Program from day 1

· Refer a friend!

· Employee wellbeing

· Eye care vouchers

Pay: Up to £34,000.00 per year

Ability to commute/relocate:

• Leicester LE1 3HT: reliably commute or plan to relocate before starting work (required)

Experience:

• Team management: 2 years (preferred)
• Employment Advisor in Employability and skills sector: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person