Life Coach jobs in Widnes

Do you want to make a real difference to the health and wellbeing of people supported by Better Days Bolton, the Substance Use service?

Are you an experienced healthy lifestyle professional with substance use knowledge who can build trusted partnerships, coach colleagues and support clients to make lasting changes?

The Role

ICE is one of the fastest growing health and lifestyle behaviour change organisations in the country. Our entire team is committed to and passionate about improving the happiness, health and wellbeing of people throughout the UK.

We are looking for a passionate and driven Specialist Senior Coach – Substance Use to join our Be Well Bolton Service leadership team.

You will work in partnership with Better Days Bolton, the Substance Use service, to deliver stop smoking support and wider lifestyle behaviour change support across weight management, healthy eating, physical activity and alcohol.

The Bolton Integrated Wellness Support Service is a whole-system, place-based service supporting clients to make positive, sustained changes to their health and wellbeing through an integrated pathway delivered in community, workplace and digital settings.

As Specialist Senior Coach – Substance Use, you will report to the Bolton IWSS Operations Manager and support the Operations Lead with quality delivery, service development, performance and evidence-based practice.

You will provide coaching and professional support to Coaches, helping colleagues manage caseloads, maintain high-quality records, work safely and deliver consistently against agreed standards and KPIs.Alongside your leadership responsibilities, you will retain your own caseload of clients referred through Better Days Bolton.

You will complete holistic lifestyle assessments and deliver personalised behaviour change support, focusing on stopping smoking and wider wellbeing goals, including weight management, healthy eating, physical activity and alcohol.

This is a genuinely community-based role.

You will work predominantly on site, co-located with the Better Days Bolton team, building trusted relationships and making support easy to access.

You will also deliver support in community venues across Bolton and virtually.

You will support place-based engagement and service promotion activities to increase appropriate referrals and help more clients access support.

You will consult and engage with the Better Days Bolton team to ensure joined-up support for clients, strengthen existing referral pathways and develop new relationships with community groups, health professionals and other stakeholders across Bolton.

Your focus will be on accessible, culturally competent support for communities experiencing health inequalities.We are looking for a confident, supportive leader who can set clear expectations, give constructive feedback and enable others to perform at their best, while delivering an excellent client experience and achieving agreed service outcomes.

The role combines predominantly on-site work, co-located with the Better Days Bolton team, community-based delivery across Bolton and virtual support.

This is a fixed term role up until 31st March 2029 with a possible extension.

This is a full-time role of 37.5 hours across Monday – Sunday, within the hours of 8am – 8pm. Flexibility is required to meet service needs, including occasional evening and weekend work.Where this is not required, your normal working hours will be Monday to Friday between 8:30am and 5pm.

You must be able to travel independently across Bolton, including to community venues and outreach locations.

Access to a car is desirable where public transport does not meet service needs.

An enhanced DBS clearance is required for the role, which the company will pay for.

Salary: £30,000 - £32,000 per annum.

Key elements of the day to day role:

· As part of the service leadership team, support the Operations Lead to ensure high-quality service delivery and development in line with the service specification, organisational values and agreed outcomes.

· Provide coaching and professional support to Coaches, helping colleagues manage caseloads, maintain high-quality records, work safely and deliver consistently against agreed standards and KPIs.

· Work in partnership with the Better Days Bolton senior leadership team, wider team and clients, co-locating to make support easy to access and build trusted relationships.

· Consult and engage with the Better Days Bolton team to ensure joined-up support for clients, strengthening existing referral pathways and developing new relationships with community groups, health professionals and stakeholders across Bolton.

· Support your own caseload of clients referred through Better Days Bolton, delivering personalised support across multiple lifestyle needs and delivery channels.

· Conduct holistic lifestyle assessments covering smoking, weight, physical activity, alcohol, wellbeing, wider determinants, readiness to change, access needs and eligibility for appropriate levels of support.

· Use validated tools and measures as appropriate, including CO testing, nicotine dependence assessment, AUDIT-C, GPPAQ, ONS4 or WEMWBS wellbeing measures, readiness-to-change tools and service-specific outcome measures.

· Co-develop personalised plans with clients based on what matters to them, recommending appropriate interventions, intensity of support and progression routes in line with NICE guidance, NCSCT standards and service protocols.

· Manage and organise own time and diary effectively to ensure timely follow-up with clients across the caseload.

· Support clients to make informed decisions about smoking cessation pharmacotherapy.

· Provide NRT and support access to smoking cessation pharmacotherapy in line with agreed direct supply protocols, clinical governance arrangements and service procedures.

· Ensure appropriate records are kept for all contacts with the service via the service CRM.

· Agree data sharing requirements with Better Days Bolton to provide joined-up support for clients, in line with information governance procedures.

· Follow up and support clients to achieve agreed milestones, including four-week and 12-week quits, weight management outcomes, increased physical activity, improved wellbeing and sustained behaviour change.

· Support social media lead generation to help bring clients into the service.

· Support clients who do not achieve their initial goal to re-engage with the service and make subsequent attempts.

· Seek out opportunities to develop and implement stop smoking services in a range of health and community settings.

Integrated Healthy Lifestyle Coaching & Behaviour Change Support

● Deliver high-quality, person-centred one-to-one and group-based healthy lifestyle coaching, focusing on stopping smoking and wider lifestyle behaviours, including weight management, healthy eating, physical activity, alcohol brief interventions and wellbeing.

● Use evidence-based behaviour change techniques (including motivational interviewing) to support clients to make and sustain positive lifestyle changes.

● Deliver stop smoking support in line with national guidelines and protocols, including advice on pharmacotherapy and quit aids, provision of NRT via voucher scheme or direct supply, and follow-up to four-week and twelve-week quit milestones.

● Support clients who do not achieve their initial goal to re-engage with the service and make subsequent attempts.

● Deliver coaching sessions across a range of channels and settings, including face-to-face at Better Days Bolton, in community venues, online/digitally and in group settings.

● Provide general health and lifestyle information, advice and signposting (e.g. healthy eating, physical activity, stress management, alcohol) in line with best guidance and protocols.

● Refer and signpost clients to other health, community and voluntary services as appropriate to meet needs outside the service offer.

Outcomes, Targets & Performance

● Work to agreed service targets and outcomes, contributing to the overall service's performance against contract expectations.

● Support clients to achieve key outcome measures including four-week and twelve-week quits, reduction in smoking, weight loss, healthy eating, reduction of alcohol to within CMO guidelines and increases in physical activity levels to CMO guidelines.

● Respond to referrals within stated timescales, including referrals through Better Days Bolton.

● Accurately record all client contacts, assessments, interventions and outcomes in the service CRM/data system in a timely, factual and complete manner.

● Contribute to monitoring, evaluation and client feedback processes, offering recommendations to improve service quality.

Place-Based Community Engagement & Partnerships

● Work predominantly on site with the Better Days Bolton team to make support easy to access. Deliver and represent the service in community settings, including GP practices, community pharmacies, Family Hubs, libraries, leisure providers, workplaces, voluntary, community, faith and social enterprise settings, community hubs and outreach events.

● Contribute to awareness-raising and engagement activity across primary care, secondary care, community, voluntary, community, faith and social enterprise, and local authority settings to promote the service, increase appropriate referrals and support Making Every Contact Count conversations.

● Build and maintain trusted relationships with the Better Days Bolton team and clients, community groups, health professionals and other stakeholders across Bolton to support joined-up care and effective referral pathways.

● Support and participate in community engagement events, health promotion activity and service marketing – including occasional evening and weekend events with advance planning and notice.

● Liaise with partners across health and social care and the voluntary sector to promote the service and encourage appropriate referrals.

Teamwork, Professional Development & Ways of Working

● Work collaboratively as an active member of the Bolton Integrated Wellness Support Service leadership team, contributing to team meetings, shared learning, workforce support and service improvement.

● Participate in regular clinical supervision, appraisal and personal development review, actively developing skills and knowledge.

● Take an active part in developing your knowledge and skills, focusing on substance use knowledge, training and skills. Complete required training, including NCSCT Level 2, pathway-specific training, safeguarding, information governance, COM-B, motivational interviewing, cultural humility, trauma-informed practice and learning disability accessible communication.

● Escalate safeguarding concerns, clinical risks, performance issues or community intelligence promptly to the Healthy Lifestyle Service Operations Manager, maintaining confidentiality and following agreed procedures.

● Contribute to the development of service targets, plans and improvements by attending team meetings and sharing insight.

● Monitor and maintain health, safety and security of self and others at all times.

Who We Are

ICE is one of the fastest growing behaviour change organisations in the UK. We bring courage, energy, and ambition to equip & enable more organisations & people to move our world forward. To grow our significance as a leading behaviour change practice. By energising organisations & people to find the clarity, courage, & commitment needed to realise their full purpose & potential.

Our Mission

We are social activists driven to unlock your power, purpose and possibility; we are for people ​and planet.

We Make Better Happen.

We are a purpose-driven organisation; our ethos and beliefs are important to us. As a team we hold and practice three core character traits and set around those character traits are the behaviours that matter to us as a team for our work together.

Whole Heartedness

Bring passion and energy to our work, our colleagues and ourselves.

• Be ready to work hard and give 100% ​
• Be your true self – bring your energy, enthusiasm, and full commitment to everything you do. Be a powerful inspiration for others.​
• Recognise celebrate and share successes and celebrate and share success.​
• Show you care, support your teammates when they need it and listen to them without judgement.
• Treat people with respect.

Trust

Trust and intent to do the right thing.

• Do the right thing. Ask yourself, “did I do my best today?”​
• Take ownership - do what you say you are going to do. If you notice something is not right or could be done better, take responsibility to find a resolution – don’t think “that’s not my job.”
• Have courage to be honest with yourself and others about what you can and can’t do. Reach out for support if you need it.

Being Curious and Creative

Bringing our ideas to add value to what we do.

• Explore ideas that are creative, unusual, not limited or controlled by rules or assumptions to bring new ideas and solutions. ​
• Share ideas, challenge, experiment and be open minded.
• Be curious, ask yourself, “what is it I don’t understand about this?”
• Try something new, make bold decisions - be brave – step outside your comfort zone and don’t be afraid to make mistakes – mistakes are opportunities to learn.
• Share learnings and welcome learnings from others.

“We live by what we believe not by what we see.”

Are you right for this senior role?

· You will need to be an independent self-starter, flexible and driven by a desire to help people positively change their lifestyle behaviours.· You will be used to working towards outcome targets.· You will be able to work across Bolton and independently travel to community venues and outreach locations.

· You will be a confident and supportive leader who can set clear expectations, give constructive feedback and help colleagues perform at their best.

· You will combine supportive leadership and professional coaching for colleagues with independent caseload management and a strong focus on client experience, quality and outcomes.

· You will build positive, trusted relationships with clients, colleagues, Better Days Bolton, health professionals and community partners.

· You will be able to travel independently across Bolton; access to a car is desirable where public transport does not meet service needs.

· You will be willing to work occasional evenings and weekends to meet service needs, including events with advance planning and notice.

· You will have strong communication, listening and interpersonal skills, with the confidence and empathy to motivate clients from diverse backgrounds and at different stages of readiness to change.

· You will understand human behaviour and evidence-based practice in stop smoking, weight management, physical activity and behaviour change.

· You will be organised, able to prioritise and manage your own caseload independently, and accurate and detail-oriented in data recording and reporting.

· You will be committed to equality, diversity and inclusion, understand barriers to access faced by different communities and maintain confidentiality at all times.

Essential existing skills/experience:

• GCSE level (or equivalent) in English and Mathematics.
• Smoking Cessation Training – NCSCT Level 2, or willingness to complete within 3 months of starting in post.
• Experience working with clients with substance use needs.
• Willingness to undertake training and development as required to carry out the duties of the post.
• IT literate and able to confidently use digital tools and online methods of communication.
• Experience of delivering healthy lifestyle, behaviour change, stop smoking, weight management, physical activity, wellbeing or health improvement interventions in a community, health or similar setting.
• Experience of supervising, mentoring or supporting the development and performance of colleagues.
• Experience of contributing to quality assurance, service improvement and delivery against agreed outcomes or KPIs.
• Experience working with a caseload of clients across multiple needs and channels.
• Experience using databases or digital systems to accurately record data and client information.
• Customer-facing experience, ideally in a health, wellbeing or community service.
• Experience in using Zoom, Microsoft Teams and other digital platforms.
• Evidence of continuing professional development relevant to health coaching, behaviour change and the delivery of current evidence-based practice.
• Substance use knowledge and experience.
• Current non-smoker (required due to the nature of the post).

Desirable skills/experience:

· Educated to degree level or equivalent by experience in health improvement, public health, community development, behaviour change or a related field.

• NVQ Level 3 or equivalent in a health-related field.
• Formal training or qualification in behaviour change, motivational interviewing or healthy lifestyle coaching.
• Understanding of public health principles and services.
• Experience delivering stop smoking support or substance/alcohol brief interventions.
• Experience delivering weight management, physical activity or nutrition support.
• Experience working in community or place-based settings across a wide geographic area.
• Knowledge of Bolton’s health, care, community and voluntary-sector landscape, or demonstrable ability to build this knowledge quickly.
• Knowledge of health promotion principles and health inequality issues.
• Understanding of population health needs, health inequalities and access barriers within Bolton or comparable urban, rural and mixed geography areas.

Full training for all roles will be provided along with a programme of continued professional development.

Have we described you?

We can promise you an opportunity to grow, add value and progress your career in an exciting environment by bringing your strengths to our team and having fun along the way.

Don’t miss out; if you have been excited by this opportunity, then act now.

All posts will be subject to enhanced DBS clearance.

Only that shortlisted will be contacted.

Strictly No agencies!

Pay: £30,000.00-£32,000.00 per year

Benefits:

• Company events
• Company pension
• Health & wellbeing programme
• On-site parking
• Sick pay

Licence/Certification:

• Driving Licence (required)

Location:

• Bolton, Greater Manchester (required)

Work Location: Hybrid remote in Bolton