Life Coach jobs in Wirksworth

Life Science Service Manager UKI

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

The role is to manage the Service Operations business for the UK&I, ensuring world class Service Delivery and continuous growth.

To engage, support and motivate the Service Team Managers to excel in field service operations by adhering to Service Level Agreements and achieving Key Performance Indicators in all areas. Making sure the engineers are compliant in their area which will include making sure all technical and quality training is in date and passed. Maintain effective communication lines by conducting regular team meetings and to fully understand the Health & Safety policies to promote safe working.

Within the Commercial aspect of the role the Life Science Service Manager, must be able to promote, grow and assist the renewal of service contracts by working alongside the Service Contracts Sales Manager for their area, delivering strong account management to our customers, including conducting regular Business Review Meetings with accounts in the allocated area and being the main point for escalations and queries in the region.

A key aspect of the role will be dealing with customer issues quickly and efficiently to a satisfactory conclusion ensuring the customer is at the centre of all we do while maintaining adequate records within the EMEA Quality Management System.

The Life Science Service Manager is responsible for managing the profit and loss for their specific area and working closely with Sales, Commercial Service and Strategic Management colleagues to develop new business opportunities.

Key duties and responsibilities:

• Manage a cross functional field engineering team in accordance with current regulations.

• Driving the region to meet the highest level of customer experience.

• Responsible for achieving the revenue targets and gross profit margin for the region.

• Responsible for the achieving internal/external KPIs with regards to Service Delivery.

• Manage Inventory levels within region to maintain high levels of First Time Fix rates.

• Become the primary contact for customer queries within the product/geographical area.

• Assist the contracts team and commercial leaders with service contract reviews, retaining and growing the Service Contract base by using a network of contacts.

• Own recruitment, coaching, disciplinary and performance management for the field engineering team.

• Implement training requirements within the team; to motivate, coach and drive results.

• Organize and chair Service Meetings, network with other service regions and report/escalate issues by presenting to the senior management team when required.

• Achieve cross functional working relationships within the Sales, Commercial and Strategic colleagues.

• Collaborate with support functions in all operational offices and businesses.

• To build and maintain knowledge and understanding of the company policies and standards; cascade to the team and ensure 100% compliance.

• Promote safe systems of work with regards to Health and Safety, working with the UKI Health, Safety and Environmental Manager to implement agreed processes/procedures.

• Maintain customer records on customer relationship management systems.

• Conduct regular contract review meetings with customers, providing follow up reports to senior management team.

• Complete and review Field Audits for compliance and quality.

• Manage an out of hours rota with escalation due to the nature of the equipment.

Knowledge/Skills/Experience:

• Qualifications: BTEC/ City & Guilds in Engineering or equivalent, additionally a Business Management qualification would be desirable.

• Work Experience: Managing a field service engineering team and delivering Key Performance Indicators.

• Working to financial targets, analysis, budgeting and forecasting.

• Knowledge of the company’s products, systems and services.

• Experience of using Field Service software to extract service data.

• Management experience in a similar field.

• Excellent customer facing and communication skills.

• Competent IT skills (Microsoft Office 365, SAP) for managing data and communications.

• Excellent written and oral skills for presenting internally and externally.

Personal qualities:

• Excellent written and spoken English.

• UK Requirements: Eligibility to work in the UK&I

• Driving License: Required to hold a valid UK or Irish drivers’ license and consent to verification.

• Travel: Ability to travel within the UK&I (up to 60%) and occasionally overseas with regular overnight stays as required to manage the team.

• Enhanced DBS clearance.

• Extensive Field Service experience.

Special Features/Conditions:

• This is a full time, permanent position.

• Due to the nature of this role, it is required that you live within reasonable travelling distance from the core area of work.

• Due to the nature of this role, there may be a requirement to be available to work outside of normal hours i.e. evenings, weekends and bank holidays.

About us 

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.  

INDAL

Job Type: Full-time

Schedule:

• Holidays
• Monday to Friday

Work Location: In person