Line Support jobs in Reading

Wey Computing Solutions
Location: Send, Surrey
Job Type: Full Time, Permanent

The Role

We are looking for a Level 1 IT Support Technician to join our growing team.

The role is primarily helpdesk-based, providing remote support to our clients by phone, email and remote access tools. As your skills and experience develop you'll also assist with client site visits, installations and project work.

You'll work alongside experienced engineers, supporting a range of businesses and technologies while developing your own technical skills.

Responsibilities

• Provide first-line support for IT issues.
• Respond to support requests by phone, email and remote support tools.
• Troubleshoot hardware, software and Microsoft 365 issues.
• Support Microsoft Windows 11 and a Small number of Mac's.
• Support Microsoft 365 applications including Outlook, Teams and SharePoint.
• Set up and configure laptops, desktop PCs, printers and mobile devices.
• Create and manage user accounts and permissions.
• Complete new starter and leaver setups.
• Maintain accurate ticket notes and documentation.
• Escalate issues when required.
• Liaise with third-party suppliers.
• Assist with client projects and technology deployments.
• Follow company security and documentation procedures.
• Attend client sites when required and participate in project work as experience develops.

Essential Skills

• Good troubleshooting and problem-solving skills.
• Good communication skills.
• Experience using Microsoft Windows.
• Experience using Microsoft 365, including Outlook, Teams and SharePoint.
• Strong thirst for knowledge and willingness to learn.
• Ability to manage and prioritise workload.
• Attention to detail.
• Full UK driving licence.

Desirable Skills

• Previous IT support experience.
• Experience working for an MSP.
• Active Directory and Microsoft 365 administration.
• Basic networking knowledge (DNS, DHCP, TCP/IP and Wi-Fi).
• Experience using ticketing systems.
• Knowledge of backup and cybersecurity products.
• Microsoft or other IT certifications.

What We Offer

• Training and mentoring from experienced engineers.
• Exposure to a wide range of technologies and client environments.
• Opportunity to get involved in project work.
• Support towards technical certifications.
• Clear progression into Level 2 and Level 3 engineering roles.
• Company pension scheme.
• Friendly team environment.
• A "no blame" environment" with a "How can we do it better next time?" attitude.

Who We're Looking For

We're looking for someone who enjoys technology, likes solving problems and is keen to learn.

You don't need to know everything. We'd rather hire someone with the right attitude who is willing to learn, ask questions and take responsibility for their work.

The role starts mainly on the service desk, but as you gain experience you'll become involved in onsite support, installations and project work.

To apply, please send your CV and we'll have a look.

Thank you

Wey Computing Solutions.

Pay: £28,000.00-£32,500.00 per year

Benefits:

• Casual dress
• Employee discount
• Employee mentoring programme
• Free parking
• On-site parking

Ability to commute/relocate:

• Send GU23 7EF: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Must be located close to GU23 postcode and able to commute daily.
• Comfortable to contact clients with a phone.

Experience:

• of MSP support desk : 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person