Liverpool One jobs

Liverpool Charity and Voluntary Services (LCVS) is recruiting for a Mental Health Care Navigator to join our team as part of a city-wide, NHS-funded initiative. This is an exciting opportunity to help reduce health inequalities and strengthen personal resilience for people with severe mental illness (SMI) in Liverpool, working in partnership with local NHS and public sector partners.

As a Mental Health Care Navigator, you will play a vital role in supporting individuals with SMI to reconnect with their communities, addressing barriers such as social isolation, cost of living, debt, and physical inactivity. You will provide personalised, strengths-based support, helping people set and achieve wellbeing goals, and link them to local community groups and services. The role also involves building partnerships with VCFSE (Voluntary, Community, Faith, and Social Enterprise) organisations and statutory agencies, ensuring safe and effective referrals, and supporting the development of an alliance of mental health support providers across the city.

Key Tasks

1. Provide Personalised Support

• Work with individuals to co-produce goals based on the person’s priorities, interests, values and motivations – including what they can expect from the groups, activities and services they are being connected to and what the person can do for themselves to improve their health, wellbeing and confidence
• Review the goals with the service users to monitor progress and provide further support where required.
• Meet people on a one-to-one basis, making home visits, including lone visits, where appropriate within LCVS policies and procedures.
• Give people time to tell their stories and focus on ‘what matters to me’. Build trust with the person, providing non- judgmental support, respecting diversity and lifestyle choices.
• Work from a strength-based approach focusing on a person’s assets.
• Be a friendly source of information about wellbeing and prevention approaches.
• Help people identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
• Help people maintain or regain independence through living skills, adaptations, enablement approaches and simple safeguards.

2. Relationship Building with VCFSE and Statutory Partners and supporting VCFSE with receiving referrals

• Work to establish an alliance of community based mental health support providers, to include VCSE organisations whose primary purpose may not be mental health but provide support for wider determinants to enable a holistic approach to support. To employ an assertive outreach and flexible approach as and when necessary to increase levels of engagement.
• To liaise with all appropriate statutory and non-statutory agencies as required in relation to the service user’s needs.
• Forge strong links with local VCSE organisations, community and neighborhood level groups, utilising their networks and building on what’s already there. Use these opportunities to promote micro-commissioning if available.
• Develop supportive relationships with local VCSE organisations, community groups and statutory services, to make timely, appropriate and supported referrals for the person being introduced.
• Ensure that local community groups and VCSE organisations being referred to, have basic procedures in place for ensuring that vulnerable individuals are safe and, where there are safeguarding concerns, work with all partners to deal appropriately with issues. Where such policies and procedures are not in place, support groups to work towards this standard before referrals are made to them.
• Check that community groups and VCSE organisations meet in insured premises and that health and safety requirements are in place. Where such policies and procedures are not in place, support groups to work towards this standard before referrals are made to them.
• Support local groups to act in accordance with information governance policies and procedures, ensuring compliance with the Data Protection Act.

3. Support on Grant Distribution

• Review and evaluate submitted grant applications against established criteria to ensure alignment with organizational goals and funding priorities.
• Identify and recommend applications that demonstrate the highest potential for impact

4. Data Capture

• Work sensitively with people, their families and carers to capture key information, enabling tracking of the impact of MHCN on their health and wellbeing.
• Encourage people, their families and carers to provide feedback and to share their stories about the impact of social prescribing on their lives.
• Support referral agencies to provide appropriate information about the person they are referring.
• Use the case management system to track the person’s progress, as well as review and update any risk associated with the client.
• Provide appropriate feedback to referral agencies about the people they referred.
• Work closely with system colleagues to ensure effective tracking of referrals and the MHCN role adhering to data protection legislation and data sharing agreements with the clinical commissioning group (CCG).

Job Type: Full-time

Pay: £27,540.00 per year

Benefits:

• Company pension
• Flexitime
• On-site parking
• Work from home

Work Location: Hybrid remote in Liverpool L2 2AH