Lloyds Register jobs in Birmingham B6

HOLYHEAD PRIMARY HEALTH CARE CENTRE

Specimen Job Description – Receptionist

Job Title:

Receptionist

Responsible to:

Practice Manager

Job Purpose:

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

T*elephone Duties*

Making appointments

Taking requests for prescriptions

Giving out results

Ambulance transport bookings

Home visit requests

Deal with general enquiries and complaints

Contacting other providers

Reception Duties

Register new patients and temporary residents

Greet and direct patients and visitors

Making appointments

Handing out prescriptions

Ensure outstanding queries are explained and handed over to next shift, as necessary

Respond to needs of doctors and nurses during surgery

Collect payments from patients for non-NHS services

Deal with general enquiries and complaints

Filing

Pulling Lloyd George envelopes when requested by doctors

Prescriptions

Dealing with requests for repeat prescriptions

Raising prescriptions as per Practice protocols

Dealing with queries relating to repeat prescriptions

General

Input and extract information from Practice computer system

Observe health and safety guidelines at all times

Excellent Computer Skills and communication skills

Strong knowledge on EMIS Web Application

General housekeeping (e.g. keeping reception and waiting areas tidy)

Any other reasonable duties as necessary

Job Types: Full-time, Part-time

Experience:

• Medical Receptionist: 1 year (required)

Language:

• Hindi, Punjabi (preferred)

Work Location: In person