Locksmith jobs in Perth

Title: Trade Counter Sales Assistant

Reports to: Business Manager

Location: SIIS - Dundee

About Us

SIIS are predominantly ironmongers but also sell a wide range of Industrial Supplies. They are part of United Tooling Solutions where the wider group are a broad product line distributor and industrial supply partner for all major sectors. SIIS are a long established ironmongery business that takes pride in our long-standing commitment to our customer base across Scotland and indeed across the UK. Our customers travel from far and wide to our local well-stocked outlets or make use of our online store.

Job Purpose

The purpose of this role is to provide excellent customer service on the trade counter, providing advice & product knowledge for all customers, assisting customers in placing orders whilst in-store or over the phone and providing locksmith skillset by way of repairs and replacement to meet customer specification. Actively promoting additional or complementary products to customers, improving the sales value while ensuring customer satisfaction. This role will also include supporting the sales team through administration and generational growth within SIIS Ltd.

This is a sales counter position that is critical for maintaining a steady, streamlined flow of business by addressing customer needs and fostering long-term relationships whilst also building new and flourishing relationships using locksmith skillset to solve customer problems and identify solutions..

Key Accountabilities

• Deliver high quality customer service by engaging with customers to understand their needs and recommend the right product for the job.
• Provide product advice by demonstrating a strong understanding of the products and good knowledge of multipoint locks, identifying, ordering & repairing as required including understanding of the technical details, usage and advantages to guide the customer in making informed purchasing decisions.
• Cutting keys and building cylinder as per customer specifications.
• Specifying anti-ligature products for contracts and quotations.
• Assessing customer requirement and providing information in building master key suites.
• Processing sales orders by accurately taking orders, processing transactions and managing customer payments via various methods.
• Effectively collaborate with team members to ensure smooth daily operations, share product knowledge and assist with achieving team sales goals.
• Supporting various roles such as order picking, taking deliveries and administration to ensure timely order fulfilment and customer satisfaction.
• Assisting with inventory management, support stocktakes, tracking stock levels and communicate with stores to restock popular or low-stock items.
• Building and maintaining strong and prosperous relationships with existing and new customers, ensuring customer satisfaction and encouraging repeat business.

Continuous Learning and Development:

• Stay updated on industry trends, emerging technologies and best practices
• Encourage continuous learning and development within the team

Company Reputation:

• Ensure all activities comply with relevant laws, regulations, and industry standards and uphold ethical principles in all practices
• Ensure that company policy and procedures are applied, supported and upheld.
• Promote a professional company image with all key stakeholder at all times
• Adherence to HSE and quality measurement controls

Key Skills and Behaviours

• Excellent understanding of the industry products such as Ironmongery, Knowledge of multipoint locks, identifying, ordering & repairing as required.
• Experienced in key cutting and building cylinder as per customer specifications.
• Experience working in a Customer Service environment.
• Experience with phone etiquette, Microsoft packages and bespoke databases.
• Self-motivated and driven individual with experience working well under pressure.
• Excellent verbal communication and listening skills.
• Able to identify opportunities and proactively pursue new leads.
• Attention to detail to maintain accuracy and minimise errors
• Communication skills to convey information clearly and effectively, both verbally and in writing, to colleagues, stakeholders and customers.
• Demonstrates resilience and problem-solving in high-pressure situations
• Builds strong collaborative relationships across teams
• Strategic thinker with a hands-on approach to problem-solving.
• Excellent leadership and interpersonal abilities.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Free parking
• On-site parking
• Referral programme

Work Location: In person