Locksmith jobs in Ruddington

Grays Locksmiths are looking to recruit an enthusiastic candidate to join their team in a successful business that has been established since 1987 within the locksmith industry.

We are looking for a team player who matches our enthusiasm, work ethic and our outlook to 5-star customer service.

The successful candidate will put the customer at the heart of everything they do. You will be responsible for delivering end-to-end customer service through a variety of channels. You will need to be proactive and resilient with an ability to problem-solve. You will be trained in every aspect of the customer experience to ensure their journey with you is as smooth as possible.

Job Role:

· Taking inbound calls within a fast-paced environment.

· Respond promptly within our service level guidelines to customer e-mails.

· Input customer related data accurately and efficiently.

· Maintaining and updating back-office programs.

· Diary management within the inhouse diary system with the correct amount of time and travel needed for our locksmiths.

· Assist with general office admin duties

Knowledge and experience

• Minimum of 2 years’ within a customer service role with telephone experience essential.
• Confident on the phone speaking to customers and building rapport.
• knowledge of Microsoft Outlook, Word and Excel.
• Excellent written and verbal communication skills are a necessity.

Hours are Monday- Friday 8.30am-17.00pm

Job Type: Full-time

Pay: From £23,795.20 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Store discount

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: In person