Locksmith jobs in Whitehill

Join a Company That Makes a Difference!

Are you a practical, hands-on individual who enjoys problem-solving and takes pride in delivering high-quality work? Would you like a rewarding role where no two days are the same and your skills can make a real difference to people's lives?

Secure Horizon is looking for enthusiastic and reliable Field-Based Engineer to join our growing team.

This is a fantastic opportunity for someone who enjoys working independently, meeting different people and carrying out practical home improvements that help vulnerable individuals feel safer and more comfortable in their own homes.

Who Are We?

Secure Horizon is a profit-for-purpose organisation working alongside local authorities and other organisations to help people feel safer and more secure in their own homes.

We provide a range of practical services, including minor home adaptations, handrail installations, home security improvements and support for people returning home from hospital. We also play an important role in helping vulnerable individuals and families, including those affected by domestic abuse, by providing essential home security improvements.

Our work makes a real difference to people's everyday lives, particularly older people, vulnerable residents and those who need additional support to remain safe in their homes.

At Secure Horizon, we believe in putting people first, treating everyone with dignity and respect, and working together to deliver services that have a lasting, positive impact on individuals and the communities we support.

Our purpose is simple: to make homes safer, support those who need us most and make a meaningful difference every day.

About the Role:

We are seeking a Locksmith to join our field-based engineers. To provide support to our contracts across Kent. To contribute to the ongoing success of contractual services and wider company growth.

Responsibilities

Locksmith & Security Services

• Conduct security surveys and assessments of domestic properties in accordance with contractual requirements.
• Install, repair, replace, and maintain a variety of security products, including locks, cylinders, door furniture, spyholes, door chains, and other approved security solutions.
• Install and support smart home security products where required.
• Diagnose faults and recommend appropriate security improvements.
• Ensure all installations and repairs are completed to a high professional standard.

Customer Service & Client Support

• Deliver excellent customer service at all times.
• Respond professionally, sensitively, and respectfully when supporting vulnerable customers or victims of crime.
• Clearly explain security recommendations, products, and completed works to customers.
• Represent the company professionally whilst working on customer premises.
• Build positive relationships with customers, clients, and stakeholders.

Scheduling & Service Delivery

• Attend scheduled appointments and complete work within agreed service levels and contractual timescales.
• Effectively manage daily workloads and travel requirements across the designated service area.
• Communicate promptly with administration and management teams regarding job progress, delays, or additional work requirements.
• Support operational efficiency through effective planning and time management.

Administration & Record Keeping

• Accurately complete job documentation, reports, surveys, and referrals using company systems and mobile PDA devices.
• Record all completed work, materials used, and customer interactions in accordance with company procedures.
• Ensure all documentation is submitted accurately and within required timescales.
• Maintain accurate records to support auditing, invoicing, and contractual reporting requirements.

Stock & Vehicle Management

• Maintain appropriate stock levels within the company vehicle to support service delivery.
• Monitor materials and equipment usage and request replacements as required.
• Ensure company tools, equipment, and assets are maintained in good working order.
• Keep company vehicles clean, roadworthy, and compliant with company policies.

Health, Safety & Compliance

• Carry out all duties in accordance with company policies, procedures, and contractual requirements.
• Work in compliance with all relevant health and safety legislation and safe working practices.
• Identify and report hazards, incidents, accidents, or near misses promptly.
• Ensure safe use of tools, equipment, and materials at all times.
• Maintain awareness of safeguarding responsibilities when working within customers’ homes.

Continuous Improvement

• Maintain knowledge of locksmithing techniques, products, and industry developments.
• Participate in training and development activities as required.
• Contribute positively to team performance and continuous service improvement initiatives.
• Undertake any other reasonable duties requested by management consistent with the role.

Qualifications

• A minimum of 3 years’ proven experience working as a Locksmith.
• Experience installing, repairing, and maintaining a range of locks and security products.
• Full, valid UK driving licence with no more than 3 penalty points
• Experience working directly with customers in domestic environments.
• Competent use of mobile PDA devices and digital job management systems.
• Ability to work independently while maintaining communication with the wider team.
• Ability to meet the role's criminal record / DBS requirements
• Right to work in the UK.

• Master Locksmith qualification or an equivalent recognised qualification.
• Experience conducting domestic security surveys.
• Experience installing smart home security products.
• Knowledge of crime prevention and home security best practices.
• Experience working within social housing, local authority, insurance, or contracted service environments.
• Health and Safety qualification or relevant training.

Personal Attributes

• Professional and approachable manner.
• Empathetic and respectful when dealing with vulnerable customers or victims of crime.
• Reliable and dependable.
• Self-motivated and able to work with minimal supervision.
• Positive and proactive attitude.
• Flexible and adaptable to changing workloads and priorities.
• Strong team player committed to supporting colleagues and company objectives.
• Committed to delivering high standards of workmanship and customer service.

What We Offer – Employee Benefits

At Secure Horizon, we recognise that our employees are central to our success. We offer a range of benefits designed to support your wellbeing, professional development and work-life balance.

Our benefits include:

• Private healthcare through AXA (optional)
• Workplace pension with a 3.5% employer contribution.
• Group Life Assurance worth twice your annual salary.
• Additional annual leave based on length of service, up to 5 extra days.
• Holiday buy/sell scheme
• 2 paid volunteering days per year.
• Access to a virtual GP and free confidential mental health and wellbeing support.
• Eye test and glasses voucher scheme.
• £250 towards approved training and development.
• Employee of the Month and Employee of the Year recognition schemes.
• Employee discounts across retail, travel and leisure.
• Electric Vehicle salary sacrifice scheme, subject to eligibility.
• Opportunities for professional growth and career development.
• Company Events

Benefits are subject to company policies and individual eligibility criteria.

Why Join Us?

This is More Than Just Locksmithing

Every appointment you complete and every customer you support contributes to helping someone feel safer and more comfortable in their own home.

You will become part of a supportive team where your contribution matters, your development is encouraged and your work has a meaningful purpose.

Interested? Apply Today!

Join Secure Horizon and help us make a difference, one home at a time.

Secure Horizon follows the NSPCC safer recruitment guidance and is committed to diversity and inclusion. We welcome all applicants regardless of identity, personal characteristics, or background.

Pay: £30,000.00 per year

Work Location: On the road