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Service Desk Analyst
Datascope Systems Ltd
Aviation Park, Flint Road, Chester CH4 0GZ
£26,000 a year
Full-time
Apply now

Job details

£26,000 a year
Gym membership, Company pension, On-site gym, On-site parking
Full-time
8 hour shift, Monday to Friday
Aviation Park, Flint Road, Chester CH4 0GZ

Full job description

Location: On-site
Hours: Monday–Friday, 8-hour shifts between 06:00–18:00
Salary: £26,000

Do you love helping people and solving problems? Are you the go-to person when someone's tech goes wrong?

If that sounds like you, we'd love to meet you!

We're looking for a friendly and enthusiastic Service Desk Analyst to join our growing team. You'll be the first point of contact for clients who need support with our access control and workforce management systems — providing fast, accurate, and friendly solutions across phone, email, WhatsApp, and our ticketing platform.

What You'll Be Doing

No two days are the same! You'll:

  • Be the first friendly voice or message clients hear when they need support.
  • Triage every request — resolving what you can at first contact, and escalating anything technically complex to the right specialist team.
  • Handle our highest-volume requests: account unlocks, password resets, and new login/training login creation.
  • Ensure every request meets our service level targets.
  • Spot and flag anything that needs urgent attention.
  • Deliver top-quality service with a calm, confident, positive attitude — every time.

What You'll Bring

We're after someone who's:

  • Experienced in customer support and enjoys working with people.
  • A strong communicator, both written and verbal.
  • Confident using Microsoft Office, especially Outlook and Excel.
  • A natural problem solver with a curious, can-do attitude.
  • Organised and adaptable, even when things get busy.
  • Detail-oriented and reliable — much of what you'll handle touches account access and security.
  • Able to commute on-site for your shifts.

Bonus Points For

  • Knowledge of SQL — not essential for this role, but a great foundation if you'd like to grow into a more technical position with us.

Why You'll Love Working Here

You'll join a supportive, upbeat team where learning and teamwork come first. There's a clear path to grow — strong performers move toward our Service Desk Specialist (Tier 2) role, taking on access configuration, software support, and specialist product areas.

We'll give you the tools, training, and encouragement to grow your skills and build a rewarding career in IT support.

If you're passionate about helping people and want to kick-start your journey in tech, we'd love to hear from you.

Apply today and let's grow together.

Job Type: Full-time

Pay: £26,000.00 per year

Benefits:

  • Company pension
  • Gym membership
  • On-site gym
  • On-site parking

Ability to commute/relocate:

  • Chester CH4 0GZ: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (required)

Work Location: In person

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