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Home, community, hospital

Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

Our Trust values

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

Job overview

The postholder(s) will gain experience of the wide range of work carried out by the Patient Experience and Involvement (PE&I) Team and will contribute to delivering our 4 year strategy.

Alongside the team, you will be responsible for:

Supporting users of our survey management system providing logins, reports, training and display materials.

Supporting clinical teams to design and run surveys to gather insights about their services from patients, families and carers.

Helping clinical teams to gather feedback via all mechanisms available including FFT, comments cards, ad hoc surveys, patient led audits, observation and patient stories.

Support patients to tell their stories for sharing at Boards and Committees.

Support patient engagement and involvement work including recruitment and management of patient representatives.

Managing our patient insights volunteers to gather patient experience feedback.

Managing patient entertainment and distraction volunteers

Other support for the team as needed.

Main duties of the job

Working with the team, you will:

Patient information

Volunteer Management

Manage our Insights volunteers and patient representatives.

Prepare and manage patient focus groups to evaluate service plans and changes.

Run 15 Steps Audits to assess quality of the environment and clinical areas with patients and the public.

Organise and coordinate Patient Entertainment and Distraction (PDE) resources.

Manage a team of volunteers who will help to deliver the PDE service.

Oversee other aspects of PDE such as patient experience of Wi Fi and access to chargers for patients’ own devices.

Order and configure tablets, radios, TVs and other equipment provided by charity grants for PDE purposes.

Insights coordination

Coordinate and support patient insights volunteers within the PE&I team including survey management and design, some analysis work and advising staff on best practice.

Support staff to access patient insights and involvement systems and processes, offering support as needed, for example, booking staff onto training, doing 1:1 training for new users, or configuring FFT iPads.

Other duties as needed by the Team.

Working for our organisation

Detailed job description and main responsibilities

Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.