London Medical Marylebone jobs in London

Dental & Aesthetics Receptionist

Smart Dental & Aesthetics Clinic | Marylebone, London
Part-time | Self-employed | £16–£18 per hour, depending on experience

About us

Smart Dental & Aesthetics is a modern, luxury private dental and aesthetics clinic located in the heart of Marylebone.

We provide high-quality general, cosmetic and aesthetic treatments in a state-of-the-art clinical environment, with a strong focus on exceptional patient care, attention to detail and creating a warm, personal and premium patient experience.

We are looking for a friendly, polished and highly organised Receptionist to join our growing team on a part-time basis.

This is an ideal opportunity for someone who enjoys working in a premium healthcare environment and takes pride in delivering an outstanding level of service.

The role

As the first point of contact for our patients, you will play an important role in ensuring the smooth running of the clinic and delivering an exceptional patient journey from the initial enquiry through to their appointment and follow-up.

Your responsibilities will include:

• Welcoming patients into the clinic in a warm, professional and friendly manner
• Managing incoming telephone calls, emails, WhatsApp messages and other patient enquiries
• Booking, scheduling and rearranging dental and aesthetics appointments
• Managing the diary efficiently and maximising appointment availability
• Confirming appointments and following up with patients where appropriate
• Responding to new patient enquiries and providing information about our treatments and services
• Supporting the patient journey from initial enquiry through to consultation and treatment
• Managing patient recalls and follow-up communications
• Taking payments and assisting with basic financial administration
• Maintaining accurate and confidential patient records
• Liaising with clinicians and the wider team to ensure the smooth running of the day
• Managing cancellations, lateness and appointment changes professionally
• Supporting treatment coordination and helping patients understand the next steps in their treatment journey
• Assisting with administrative tasks and general day-to-day running of the reception
• Maintaining a clean, organised and welcoming reception environment
• Helping to uphold the high standards and luxury experience associated with the clinic

About you

We are looking for someone who is:

• Warm, friendly and naturally confident when communicating with patients
• Professional, polished and well presented
• Highly organised with excellent attention to detail
• Reliable, proactive and able to work independently
• Comfortable managing a busy diary and multiple tasks simultaneously
• Confident communicating by telephone, email and messaging platforms
• Naturally personable with excellent customer service skills
• Discreet and respectful when dealing with confidential patient information
• Comfortable working in a premium, patient-focused environment
• A team player who is willing to get involved and support the wider clinic

Experience

Previous experience working within a dental practice or private healthcare environment is preferred but not essential.

Experience in luxury hospitality, private healthcare, aesthetics, medical reception or another high-end customer service environment would also be highly relevant.

Dental practice experience would be particularly advantageous, especially familiarity with dental appointment scheduling, patient communication and practice management systems.

Full training on our systems and processes will be provided.

What we offer

• A role within a modern, luxury private dental and aesthetics clinic in Marylebone
• A friendly and professional working environment
• Opportunity to work alongside an experienced dental and aesthetics team
• Flexible part-time hours
• £16–£18 per hour, depending on experience
• Opportunity for the role to develop as the clinic continues to grow
• A varied role combining patient care, reception and administration
• Staff benefits and treatment opportunities may be available

To apply

If you are an enthusiastic, professional and personable individual who is passionate about providing an exceptional patient experience, we would love to hear from you.

Please send your CV and a short introduction about yourself and your relevant experience to apply.

Location: Marylebone, London
Position: Part-time Receptionist
Rate: £16–£18 per hour, depending on experience
Start date: ASAP / negotiable

Pay: £16.00-£18.00 per hour

Expected hours: 8.0 – 40.0 per week

Work Location: In person