Loss Prevention jobs

About Cobac Security

Cobac Security delivers people-led security services to national clients across retail, logistics, hospitality and events.

We are not a volume-driven provider. We focus on quality, accountability and long-term partnerships, investing in our people to deliver a higher standard of service on the ground. We believe that great security comes from engaged teams, strong leadership and measurable performance, not just presence.

The Role

We are looking for a National Operations Manager (Security/Manned Guarding) to join our leadership team.

Due to the size and structure of our business, this position operates across all levels of the organisation — from supporting front-line officers on site, through to leading client relationships and contributing to strategic service delivery.

You will take ownership of operational performance across a portfolio of national clients, ensuring consistent, high-quality service delivery while building strong, trusted relationships.

You will be equally comfortable:

• Being present on-site, supporting and developing front-line teams
• Managing supervisors and driving operational standards
• Leading client meetings and influencing service delivery
• Using data and insight to continuously improve performance

This role reports directly to the Managing Director and offers genuine visibility and impact within the business.

Location: Midlands (national travel required)
Salary: £45,000 + £5,000 car allowance + bonus & commission
Hours: 40–45 hours per week (including some weekends)
Job Type: Permanent, Full-Time

Key Responsibilities

• Lead and develop teams to deliver consistently high standards of service
• Manage and support regional supervisors and front-line officers
• Build and maintain strong client relationships through regular engagement
• Take ownership of service delivery across multiple national contracts
• Use data and reporting to evidence performance and identify improvements
• Ensure full compliance with company policies, procedures and H&S standards
• Oversee recruitment, scheduling and workforce planning to maintain service levels
• Drive a culture of accountability, professionalism and continuous improvement

What We’re Looking For

• Proven experience in a security, loss prevention or outsourced services management role
• Strong operational leadership with the ability to manage across multiple sites
• Excellent client relationship and stakeholder management skills
• Experience within retail, logistics or hospitality security environments
• A hands-on approach with the ability to operate both strategically and on the ground
• Strong organisational skills and attention to detail
• Confidence using IT systems, reporting tools and scheduling platforms
• Flexible and adaptable, with a willingness to work outside standard hours when required
• SIA Licence (beneficial but not essential if transferring from an in-house sector)
• Full UK driving licence (essential)

What Makes This Role Different

• Real ownership: You will directly influence how services are delivered, not just report on them
• Visible leadership: This is a role that requires presence — with clients and with teams
• Variety: No two weeks are the same, spanning operational delivery, people management and client engagement
• Growth environment: You will be part of a business that is evolving and values input, not hierarchy

Who This Role Suits

This role suits someone who:

• Takes pride in raising standards, not maintaining the status quo
• Is comfortable switching between operational detail and strategic thinking
• Values people development as much as client delivery
• Wants to be part of a business where their impact is visible

Job Types: Full-time, Permanent

Pay: From £45,000.00 per year

Experience:

• In-House Loss Prevention or Outsourced Manned Guarding : 3 years (required)
• People Management : 2 years (required)

Licence/Certification:

• Driving Licence (required)

Work Location: On the road