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Luxury Retail Manager jobs in London

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    • Minimum of three years of experience in store management within jewellery, fashion, or premium retail.
    • You will drive sales performance, nurture a passionate…
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    • Show passion about the luxury retail and interest in fashion and retail market trends.
    • Support the recruitment for the store with the manager.
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    • Deliver the exceptional level of service expected within the prestigious Harrods retail environment.
    • Coach, motivate and develop the team to smash sales and…
    • Previous retail sales/management experience, preferably in luxury goods or jewellery.
    • Have a passion for luxury watches, jewellery, and client experience.
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    • Show passion about the luxury retail and interest in fashion and retail market trends.
    • Support the recruitment for the store with the manager.
    • Previous retail sales experience, ideally within luxury or premium environments.
    • Deliver exceptional luxury client experiences.
    • Experience managing or closely supporting other managers.
    • Track and report on average ticket value, retail attach rate, and rebooking rate.
    • Proven retail management experience in a fast‑paced environment.
    • Own the day‑to‑day running of the store.
    • Lead from the front with great customer experiences.
    • You have relevant assistant management experience in a specialist retail environment selling luxury products and brands.
    • Previous experience in a boutique, independent retail, or luxury hospitality environment.
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    • Have experience in a supervisory or assistant management role within a premium or luxury retail environment.
    • Using strong product knowledge and storytelling to…
    • Sales Floor Management - ensuring all of our processes are followed and the client needs are being exceeded.
    • Coaching your team and utilising your expertise to…
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    • Support the Store Manager in driving sales, KPIs and operational excellence.
    • Coach, motivate and develop the team to deliver strong performance and standout…
    • To proactively sell Sisley products and provide a luxury standard of service to customers.
    • Tenacious; willing to go the extra mile to ensure the customer leaves…
    • Previous retail sales/management experience, preferably in luxury goods or jewellery.
    • 29 days annual leave, increasing to 30 days after 1 year and managers…

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Job Post Details

Store Manager - job post

untamd jewllery
Ariel Way, London W12 7FD
£40,000 - £60,000 a year - Full-time

Job details

Pay

  • £40,000 - £60,000 a year

Job type

  • Full-time

Location

Ariel Way, London W12 7FD

Benefits

Pulled from the full job description

  • Pay rise
  • Referral programme
  • Employee discount
  • Company events

Full job description

Store Manager | UNTAMD London, Westfield White City

About the Job

If you love design, craftsmanship, and meaningful connection, you’re in the right place.

UNTAMD is a London-born contemporary jewellery brand that celebrates individuality through timeless and refined design. Our pieces are created to last a lifetime, balancing strength and softness, modernity and emotion.

We are a creative and fast-growing brand driven by authenticity, collaboration, and attention to detail. At UNTAMD, we believe luxury is about experience and connection: how our clients feel, the stories we tell, and the relationships we build.

Our values Be Authentic, Act with Intention, and Celebrate Connection, shape how we design, communicate, and lead.

The Role

We are looking for an inspiring Store Manager to lead our London store. You will be an ambassador of UNTAMD, embodying the brand’s spirit and ensuring excellence across every touchpoint.

This role combines creativity with commercial focus. You will drive sales performance, nurture a passionate team, and deliver an exceptional customer experience that captures UNTAMD’s distinctive voice and energy.

Key Responsibilities

Leadership and People

⁠ ⁠Lead, motivate, and inspire your team to deliver excellence in service and presentation

⁠ ⁠Coach and develop team members through regular feedback, goal-setting, and training

⁠ ⁠Recruit and onboard talent aligned with UNTAMD’s values and vision

⁠ ⁠Create an inclusive, positive, and collaborative store culture

⁠ ⁠Set clear objectives and track performance to exceed commercial targets

Customer Experience

⁠ ⁠Lead by example on the shop floor, delivering a warm, personal, and memorable service

⁠ ⁠Build and nurture long-term customer relationships through authentic connection and follow-up

⁠ ⁠Champion CRM practices to enhance loyalty and retention

⁠ ⁠Support in-store events and activations that reflect UNTAMD’s brand story

⁠ ⁠Handle customer concerns with empathy, professionalism, and care

Commercial and Operations

⁠ ⁠Achieve and exceed sales goals, conversion, and key KPIs

⁠ ⁠Analyze reports to identify business opportunities and implement action plans

⁠ ⁠Maintain operational excellence, from cash management to stock accuracy and visual standards

⁠ ⁠Manage budgets, payroll, and controllable costs in line with company targets

⁠ ⁠Ensure compliance with all health, safety, and security protocols

⁠ ⁠Partner with the head office on marketing launches, merchandising, and seasonal initiatives

Product and Presentation

⁠ ⁠Maintain in-depth product knowledge and ensure the team can share it confidently

⁠ ⁠Oversee visual merchandising to align with UNTAMD’s brand aesthetic

⁠ ⁠Monitor stock levels and replenishment, ensuring accuracy and minimal loss

⁠ ⁠Ensure every display and interaction reflects UNTAMD’s design philosophy and attention to detail

About You

Minimum of three years of experience in store management within jewellery, fashion, or premium retail

⁠ ⁠A natural leader with strong communication, coaching, and motivational skills

⁠ ⁠Commercially minded with proven results in driving sales and managing KPIs

⁠ ⁠Passionate about jewellery, craftsmanship, and storytelling

⁠ ⁠Calm under pressure, organized, and detail-oriented

⁠ ⁠Warm, approachable, and guided by integrity

⁠ ⁠Fluent in English, additional languages are a plus

Employee Benefits

Competitive salary and commission opportunity based on store performance

⁠ ⁠25 days holiday

⁠ ⁠Birthday day off

⁠ ⁠Generous staff, family, and friends discount

⁠ ⁠One paid volunteer day each year to support a cause you care about

⁠ ⁠Regular social events and brand gatherings

Join Us

At UNTAMD, we believe in individuality, in jewellery, in style, and in people. We are proud to be an equal opportunities employer, creating a workplace where every voice is valued and everyone can thrive as their authentic self.

If you are ready to lead with purpose, creativity, and confidence, we would love to hear your story.

Pay: £40,000.00-£60,000.00 per year

Benefits:

  • Company events
  • Employee discount
  • Pay rise
  • Referral programme

Work Location: In person

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