Luxury Travel Consultant jobs in London

This Role is based in Vauxhall - one of the luxury hospitality led building

this role should have experience is 5star Hotel frost desk and creating guest journey management or 5 star residential Development.

we are looking for someone who is has 3/4 year experience in management of team.

People and operation management is important skillset

Residents Manager – Job Description

Job Title: Residents Manager Based: POD Sites Reports to: Site Lead

KEY RESPONSIBILITIES

The Residents Manager will lead the on-site team to provide our residents, clients, and customers an exceptional experience. The Residents Manager should strive to become a key contact for our residents, team members and client through building strong relationships. They will take ownership of the end-to-end resident journey and experience, from the point of move in onwards.

Seeking to enhance the resident experience wherever possible, ensuring service delivery against service expectations and SLAs. Overseeing any front of house offering and concierge service and establishing and implementing amenity management and customer engagement strategies and initiatives.

Responsible for fulfilling the full scope of managerial duties, providing clear direction, oversight and support to ensure effective team and operational performance.

Duties include but are not limited to:

• Support the ongoing asset management routines of the development to ensure contract, risk and Mobilisation tasks are completed efficiently and on time.
• Support the POD Mobilisation process by liaising with key stakeholders, including clients, outgoing agents, the new business team, client relationship teams and POD colleagues.
• Ensure Mobilisation tasks are completed accurately and recorded within the relevant systems.
• Support positive initial customer experience through the efficient and timely completion of Mobilisation actions.
• Arrange for tasks to be completed by others where appropriate and ensure effective coordination.
• Report on Mobilisation activity and defining actions to improve performance.
• Take ownership of the development risk management routines where appropriate, using POD systems and processes to ensure compliance.
• Liaise with client relationship/support teams, contractors and customers to facilitate risk assessments and routine risk management activities.
• Maintain accurate and detailed audit trails of all actions and certification within the POD system.
• Report on compliance levels within the development and define actions to address any gaps.
• Support the monitoring and supervision of contractors carrying out work on and around the development.
• Ensure any irregular incidents are investigated and reported to the Estate Director.
• Respond to emergency queries outside of normal office hours, directing colleagues as appropriate and attending where necessary.
• Ensure full health and safety and PPM compliance on the estate, working closely with the Maintenance team.
• Undertake required risk assessments, health and safety checks and routine testing, ensuring any concerns are acted upon.
• Take ownership of contract management routines where appropriate, ensuring contracts are tendered, implemented and monitored using POD systems.
• Liaise with client relationship/support teams and contractors to ensure an appropriate and complete contract schedule is in place.
• Tender contracts and ensure value for money is achieved.
• Ensure all relevant information is saved within POD systems and actions are appropriately diarised.
• Assist with the drafting, controlling and reporting of the service charge budget and development expenditure.
• Ensure a positive internal customer experience by motivating and supporting direct reports.
• Oversee the recruitment/onboarding of new team members in partnership with the People Team and recruitment agencies.
• Ensure thorough inductions and required training are planned and completed for all new starters.
• Manage team performance, including quarterly one-to-ones and annual appraisals.
• Manage holiday and sickness absence, including recording in Sage HR and arranging shift cover.
• Submit accurate monthly payroll information, including overtime and unpaid leave.
• Attend and organise internal and external meetings, including defects, operational and client meetings.
• Take responsibility for soft services such as landscaping and cleaning.
• Carry out regular site inspection audits and arrange remedial actions where required.

EXPERIENCEDesirable

- Experience in residential property management, build-to-rent, block/estate management or similar operational settings.

Essential

• Experience supporting asset management, Mobilisation or operational routines for a property, FM or residential development.
• Experience managing or working alongside contractors and monitoring their performance.
• Experience supporting budget setting, reviewing expenditure or assisting with financial reporting.
• Experience handling resident or customer queries, including occasional out-of-hours issues.

SKILLS & KNOWLEDGEDesirable

• Confidence reviewing budgets, invoices or financial information.
• Ability to build positive resident relationships and handle escalations professionally.
• Knowledge of service-charge structures, budgeting principles and building financial management.

Essential

• Excellent communication skills, both written and verbal, with the ability to engage confidently with clients, residents, contractors and colleagues.
• Strong problem-solving skills and confidence handling operational challenges or emerging risks.
• Understanding of health and safety requirements, risk assessments and statutory compliance relevant to residential or FM environments.

OTHER REQUIREMENTS

• Must evidence the right to work in the UK.
• Must be able to travel to their designated place of work.
• TPI Qualifications.

PERSONAL SPECIFICATIONAttributes & Behaviours

High Standards: Delivers work that is accurate, and consistently to a high standard.

Accountability: Takes ownership, acts with integrity and follows things through.

Clarity & Trust: Takes responsibility for their own contributions.

Communication: Communicates with confidence and credibility, adapting style to the audience.

Problem-Solving: Approaches challenges with practical solutions with a focused mindset.

Learning Mindset: Actively seeks feedback and applies learning to improve performance.

Positive Energy: Brings resilience, drive, and a constructive attitude to everyday challenges.

Flexibility & Agility: Takes on additional duties when required and adapts to changing priorities.

WE ARE COMMITTED TO THE POD VALUES

• Meticulous – preparation, process, detail, diligent, methodical, specific.
• Dedicated – commitment, belief, passion, self-discipline, enthusiasm.
• Smart – innovative, resourceful, original, creative, effective.
• Supportive – collaborative, honest, communicative, flexible, team-player.

CUSTOMER SERVICE

At POD we believe in delivering a consistently high standard of service, ensuring a positive experience for both internal and external customers.

This includes communicating with clarity, professionalism, and empathy across all channels; responding to queries and concerns promptly; and managing issues or complaints in a calm and solution-focused manner, seeking support from the wider team when required.

HEALTH AND SAFETY

At POD, we are committed to providing a safe and healthy environment for employees, clients, residents and visitors.

Health, safety and wellbeing are shared responsibilities, and all employees are expected to take reasonable care to prevent harm, manage risk, and support physical and mental wellbeing.

Everyone is expected to act responsibly, follow established safety procedures, and contribute to ongoing improvements in our health and safety practices.

FINANCIAL MANAGEMENT & COMPLIANCE

At POD, employees with financial responsibilities support the team by managing tasks such as budgeting, tracking creditors and debtors, cashflow, and providing financial information as needed.

Those without direct financial duties are expected to maintain awareness of financial processes and escalate issues when appropriate.

All employees are expected to handle information responsibly and follow company expectations for secure and appropriate data use.

Pay: £46,000.00-£51,000.00 per year

Benefits:

• Cycle to work scheme
• Employee discount
• Employee mentoring programme
• Private medical insurance
• Referral programme
• Sick pay

Application question(s):

• IMPORTANT Please share your LinkedIn

Experience:

• Hotel: 3 years (required)
• Residential: 3 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person