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We’re looking for a friendly and personable Reservationist to join our team at Hell Bay Hotel on the beautiful island of Bryher.

We have roles across all our departments and double or twin rooms available. Share our opportunities with your partner or best friend, and let them join your island adventure.

Department: Hell Bay Hotel

Salary: From £13.00 per hour, dependent on experience

Benefits: Accommodation and all meals provided (meals March-October only)

Hours: 40-45 hours per week, with 2 days off

Contract Length: Seasonal, October 2026 – October 2027 (dates can be flexible)

Working and Living Here

If the opportunity to live and work on a subtropical island isn't enough, there's a range of great benefits and perks, including:

• On-island accommodation, minutes from the beach
• Paid relocation to the island at the start of your time with us
• Competitive pay
• 20% off in our restaurants, pub, spa and shops
• Free scheduled boating and camping kit hire, and discounted watersports equipment hire, to help you explore
• And many more...

In order to process any application, we require confirmation you are eligible to work in the UK. Unfortunately, if you are not, we are unable to help with the necessary paperwork to assist with this.

Duties Include:

• Welcoming and checking guests in and out of the hotel
• Assisting with reservations and quotes, responding to emails and undertaking administration duties as required
• Assist guests with general queries regarding boat trips, local knowledge and informing guests of travel arrangements
• Handling mail and daily banking, as well as keeping the office clean and tidy
• Keeping the hotel shop stocked and processing transactions
• Listening to guest baby monitors in the evenings
• Coordinating with housekeeping and maintenance teams to keep suites maintained to the highest standard

Our Ideal Candidate

• Must have a polite and friendly manner
• Able to work well as part of a team as well as alone
• Should have excellent customer service skills that can be evidenced
• Must have English fluency and the ability to converse easily with a wide range of people, both in writing and verbally
• Will be self-motivated with a proven ability to work in an organised and efficient manner
• Should have the ability to remain calm and professional in busy and high-pressure situations
• Must have ability to prioritise tasks effectively
• Must have a working knowledge of Microsoft Office software such as Outlook, Excel, Word and Access
• Previous work experience in a reception or reservations environment is desired

About Hell Bay Hotel and Tresco Island

At the heart of the Isles of Scilly archipelago, 28 miles from the Cornish coast, Tresco Island is a family‐run business comprising the whole island of Tresco and the Hell Bay Hotel on the neighbouring island of Bryher.

On the island of Bryher, Hell Bay Hotel stands as Scilly’s highest-rated hotel and restaurant. Our boutique hotel offers 25 suites, a 3AA Rosette restaurant, a Crab Shack and wellness facilities - a haven of calm amidst the wild seascape of Bryher's west coast.

Just across the water on Tresco island sits timeshare and rental cottages, a 16-bedroom inn, two restaurants, a world-famous garden, a spa, an art gallery, a shop and a working farm, Tresco is a subtropical island known for its deserted bays, aquamarine seas and exceptional guest experiences.

Pay: From £13.00 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Health & wellbeing programme
• Referral programme
• Relocation assistance

Ability to commute/relocate:

• South West Region: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person