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Job Post Details

Hotel Receptionist - Worcester - job post

The Bank House Hotel, Spa & Golf Club
3.5 out of 5 stars
Worcester WR6 5JD
Permanent, Part-time

Job details

Job type

  • Part-time
  • Permanent

Shift and schedule

  • Weekend availability
  • Holidays

Location

Worcester WR6 5JD

Benefits

Pulled from the full job description

  • Employee discount
  • Free parking
  • Company pension
  • On-site parking

Full job description

Zero Hour Contract - Part time

Are you a friendly, professional, and customer-focused individual who loves creating a warm welcome? The Bank House Hotel, Spa & Golf Club is looking for an enthusiastic Hotel Receptionist to join our front-of-house team.

About Us

Nestled in the beautiful Worcestershire countryside, The Bank House Hotel, Spa & Golf Club is a stylish and welcoming 66-bedroom destination offering high-quality accommodation, relaxing spa experiences, and a fabulous Florida style golf course with stunning views of the Malvern Hills. We pride ourselves on providing exceptional service and creating memorable experiences for every guest.

About the Role

As a receptionist, you will be the face of the hotel — greeting guests with a smile, handling reservations and check-ins/check-outs efficiently, and ensuring all visitors receive the best possible service. You’ll work closely with all departments to make sure our guests have a seamless and enjoyable stay.

We’re seeking someone who:

- Has Previous experience using Rezlynx PMS

- Has a friendly and professional manner with a passion for customer service

- Possesses excellent communication and organisational skills

- Is confident using computers and booking systems

- Can remain calm and efficient under pressure

- Works well both independently and as part of a team

- Is flexible and reliable, with the ability to work weekends and bank holidays as part of a rota

- Holds a driving licence and access to transport (preferred due to our countryside location)

What We Offer

A welcoming and supportive team environment

Staff discounts on hotel, spa, and golf facilities

Free on-site parking

Opportunity for career progression

If you’re passionate about hospitality and enjoy working in a friendly, fast-paced environment, we’d love to hear from you!

Job Types: Part-time, Permanent

Benefits:

  • Company pension
  • On-site parking

Work Location: In person

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