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    • Situated just off the A9 in majestic Highland Perthshire, my client is Scotland's most celebrated department store.
    • Strong understanding of territory sales, account management and new business development.
    • Sell into customers across sectors such as construction, civils, plant…
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    • A starting salary of around £34,676 which will rise to around £41,456 upon completion of one year's training.
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Job Post Details

Head of Customer Services (Mail Order) - job post

Stangate HR
Scotland
£40,000 - £55,000 a year - Full-time

Job details

Pay

  • £40,000 - £55,000 a year

Job type

  • Full-time

Location

Scotland

Benefits

Pulled from the full job description

  • Free or subsidised travel
  • Employee discount
  • Shuttle service provided
  • Free parking
  • Store discount
  • Company pension
  • Discounted or free food

Full job description

Head of Customer Service

Location: Ballinluig, Pitlochry

Salary: £40,000 - £55,000 DOE

Situated just off the A9 in majestic Highland Perthshire, my client is Scotland's most celebrated department store. Celebrating their 30th anniversary, they continue to expand and innovate, offering huge scope for career growth, job security and consistent hours of work all year round. A big company but on an intimate scale, they notice ability and hard work, recognising and rewarding loyal service. Their diverse customer base is reflected in our workplace, which is friendly and welcoming to all.

Role overview

Are you a leader with a passion for gold standard customer service?

This is an incredible opportunity to lead their fastest growing area of the business and lead a high-performing team (50) during a period of international and domestic growth. They are rapidly scaling their e-commerce and mail-order operations and need a Head of Customer Service who can balance their deep-rooted commitment to human connection with the power of modern technology. (AI)

While they are expanding globally, their core philosophy remains unchanged: we believe in real conversations. As their customer service leader, you will ensure that as they adopt new technologies to enhance their efficiency, they never lose the unique personality and "human touch" that defines their brand.

The Role

  • Lead with Personality: Champion their unique brand voice across all customer touch points.
  • International Growth: Oversee the service strategy as they scale our presence in the UK and beyond.
  • Innovate & Implement: Leverage new technologies to streamline operations without sacrificing the personalized service their customers love.
  • Empower the Team: Manage, mentor, and inspire a dedicated team to deliver consistent excellence.

About You:

  • Proven Leadership: You have a track record of managing customer service teams within a fast-paced e-commerce or retail environment.
  • Strategic & Tech-Savvy: You understand how to integrate digital tools to support—not replace—human interaction.
  • Passionately Personal: You are obsessed with delivering "gold standard" service and believe that the best customer experiences are built on real relationships.
  • Growth Mindset: You thrive in an environment of rapid change and long-term expansion.

Temporary accommodation available with the role if required.

Pay: £40,000.00-£55,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Discounted or free food
  • Free or subsidised travel
  • Free parking
  • On-site parking
  • Shuttle service provided
  • Store discount

Work Location: In person

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