Manager Hospitality jobs in Higham Ferrers

Job Description - Hotel Manager

The Sharnbrook Hotel (Park Lane <off A6>, Sharnbrook, Bedfordshire, MK44 1LX)

About The Sharnbrook Hotel

The Sharnbrook Hotel is a well-established hotel located in the picturesque village of Sharnbrook, Bedfordshire, offering excellent connectivity to Bedford, Milton Keynes and the wider Midlands region.

The hotel provides contemporary accommodation alongside restaurant, bar, wedding, conference and event facilities. With its welcoming atmosphere, landscaped surroundings and excellent facilities, The Sharnbrook Hotel is a popular destination for leisure stays, business travellers, weddings and special occasions.

As part of Samko Hospitality Limited, the hotel is committed to delivering exceptional guest experiences, operational excellence, colleague engagement and strong commercial performance.

The Opportunity

We are seeking an experienced, commercially minded and hands-on Hotel Manager to lead the day-to-day operations of The Sharnbrook Hotel.

Reporting directly to the Chief Operating Officer, you will provide visible leadership across all departments, ensuring exceptional guest experiences while delivering operational excellence, financial performance and regulatory compliance.

This is an exciting opportunity for an ambitious hospitality professional who enjoys leading from the front and thrives within a busy hotel environment that includes accommodation, food & beverage, conferences, weddings and events.

Key Responsibilities

As Hotel Manager you will:

Leadership & Operations

• Lead the daily operation of the hotel across all departments.
• Inspire, coach and develop Heads of Department and their teams.
• Foster a positive, collaborative and high-performing workplace culture.
• Ensure operational standards and company procedures are consistently maintained.

Commercial Performance

• Deliver agreed revenue and profitability targets.
• Monitor labour costs, departmental performance and operational efficiencies.
• Support budgeting, forecasting and cost control initiatives.
• Identify opportunities to improve revenue and guest satisfaction.

Guest Experience

• Ensure outstanding service throughout the guest journey.
• Lead complaint resolution and service recovery.
• Monitor guest feedback and online reviews, implementing improvements where required.
• Maintain exceptional presentation standards throughout the property.

Weddings & Events

• Provide operational leadership for weddings, conferences and major events.
• Ensure seamless coordination between departments.
• Support successful event delivery from planning through execution.

People Management

• Recruit, develop and retain talented colleagues.
• Support performance management, training and succession planning.
• Promote employee engagement and continuous development.

Compliance & Property

• Ensure compliance with Health & Safety, Food Safety, Licensing and GDPR requirements.
• Oversee maintenance planning and property presentation.
• Maintain a safe environment for guests, employees and contractors.

Reporting

• Produce regular operational and commercial reports.
• Analyse business performance and recommend improvements.
• Work closely with the Chief Operating Officer to deliver strategic objectives.

About You

We're looking for someone who brings:

• Proven experience as a Hotel Manager, Operations Manager or Senior Hotel Leader.
• Strong leadership skills with the ability to motivate diverse teams.
• Experience managing multi-department hotel operations.
• Strong commercial awareness with budget and KPI management experience.
• Excellent communication and organisational skills.
• Experience within hotels offering accommodation, restaurants, conferences and weddings.
• A hands-on leadership style with a passion for delivering exceptional guest experiences.
• Knowledge of UK hospitality legislation and compliance requirements.

What We Offer

• Competitive salary
• Performance-related bonus opportunities
• Career progression within Samko Hospitality Limited
• Ongoing training and professional development
• Supportive and collaborative leadership team
• Staff discounts and employee benefits
• Opportunity to lead one of Bedfordshire's established hospitality venues

Why Join Us?

At Samko Hospitality, we believe great hospitality starts with great people. We are passionate about delivering memorable guest experiences while creating an environment where our colleagues can develop, grow and succeed.

If you're an inspiring hospitality leader looking for your next challenge, we'd love to hear from you.

Job Type: Full-time

Pay: Up to £37,500.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• On-site parking
• Store discount

Ability to commute/relocate:

• Sharnbrook MK44 1LX: reliably commute or plan to relocate before starting work (required)

Experience:

• Operations management: 3 years (required)
• Hotel Manager: 4 years (required)

Work Location: In person