Manager jobs in Carmarthen

Company Overview

Taylor Facilities Management specializes in commercial facilities management, dedicated to maintaining and operating commercial properties efficiently. Our mission is to deliver exceptional facility services that support our clients' operational success while upholding the highest standards of quality and safety.
Summary

Taylor FM is looking for an experienced and motivated Operations Supervisor to support the delivery of multiple maintenance contracts across a diverse portfolio of clients. This role involves supervising a larger team of engineers and operatives, overseeing day-to-day operations, ensuring contractual compliance, and maintaining high service standards across all sites. The ideal candidate will bring a strong background in facilities or maintenance services, with proven team leadership, contract administration experience, and a commercial mindset focused on service quality and profitability.
Key Responsibilities:

· Oversee the operational delivery of multiple maintenance contracts across various client sites.

· Supervise, support, and coordinate a wider team of engineers, operatives, and subcontractors.

· Ensure PPM schedules, reactive works, and remedial actions are delivered on time and to specification.

· Allocate resources effectively to meet service level agreements and manage priorities across contracts.

· Monitor job progress, staff performance, and client satisfaction, addressing any issues proactively.

· Act as the main point of escalation for operational issues across contracts, ensuring swift resolution.

· Support the mobilisation of new contracts, ensuring seamless integration with existing operations.

· Ensure compliance with company policies, H&S regulations, and client-specific requirements.

· Prepare and submit accurate weekly invoicing, including supporting documentation, in line with completed works.

· Maintain acceptable profitability across contracts by managing costs, monitoring labour/productivity, and identifying opportunities for efficiency.

· Support the preparation of quotes, remedial conversions, and accurate costings.

· Maintain clear, accurate documentation and contract records in line with audit and compliance standards.

· Work closely with Contracts Managers and senior leadership to drive service quality, operational performance, and financial health.

People & Team Leadership:

· Provide day-to-day supervision, mentoring, and performance management for a larger team.

· Conduct team briefings, toolbox talks, and ensure effective communication across teams.

· Identify training needs and support the ongoing development of operatives and junior supervisors.

· Foster a positive team culture with a strong focus on accountability, safety, and client service.

Skills and Experience:

· Proven experience in a supervisory or operational role within the facilities, maintenance, or engineering sector.

· Experience managing teams across multiple contracts or client portfolios.

· Strong understanding of PPM, reactive, and remedial maintenance workflows.

· Commercial awareness with experience managing budgets and profitability.

· Strong understanding of invoicing processes and ability to compile accurate weekly invoicing data.

· Sound knowledge of computer systems and software platforms used to support operational delivery.

· Comfortable using CAFM systems and internal optimisation tools (e.g., scheduling platforms, asset registers, etc.).

· Strong Contract Administration skills with an understanding of contract law and compliance obligations.

· Excellent organisational and multitasking abilities to manage varying priorities simultaneously.

· High attention to detail, particularly in documentation, performance tracking, and compliance.

· Strong communication and leadership skills, able to motivate teams and liaise effectively with clients.

· Proficient in Microsoft Office and familiar with reporting dashboards and operational KPIs.

Desirable Qualifications:

· Technical or trade background (e.g., NVQ Level 3, HNC/HND, or equivalent in a mechanical or electrical discipline).

· IOSH or equivalent Health & Safety qualification.

· Experience working with retail, healthcare, or multi-site clients is advantageous.

Ready to lead dynamic logistics operations? Join Taylor Facilities Management as our Operations Supervisor and help shape the future of commercial facilities services—apply today and become part of a team committed to excellence!

Job Types: Full-time, Permanent

Pay: £40,000.00-£45,000.00 per year

Benefits:

• Company car
• Company pension
• Employee mentoring programme
• Free parking
• On-site parking

Work Location: In person