Marac jobs

Who we are & what we stand for

Do you want to lead the vital anti-social behaviour service that enables the residents of Gateshead feel safe in their communities and love where they live?

If that sounds like you, keep reading we might be the perfect match.

These roles form part of a wider organisational redesign to ensure the Council is structured to deliver high-quality, efficient and sustainable services for the people of Gateshead. This supports our commitment to modernising how we operate, strengthening accountability and putting residents at the heart of everything we do, ensuring everyone in our borough can thrive.

We’re delighted that you’re interested in working with us. You’d be joining us at a very exciting time.

We pride ourselves on our ambitious and forwardthinking approach to taking care of Gateshead and its people, and we passionately believe that our employees reflect that spirit in truly enabling Gateshead to thrive.

At Gateshead Council you’d be a highly valued member of a team that recognises the skills you bring, encourages creativity, and passionately advocates a great work/life balance. With hybrid working, flexible arrangements and excellent employee benefits, we’re confident it isn’t just the salary that attracts our staff.

Supporting services that make a difference to our communities

Our Anti-Social Behaviour Service plays a key role in keeping communities safe and supporting residents to feel secure in their homes and neighbourhoods. The service works across all tenures, providing prevention, enforcement and victim support, alongside safeguarding, domestic abuse and community safety activity. This work has a direct impact on residents’ wellbeing, safety and quality of life

As Service Manager for Anti-Social Behaviour, you will lead multidisciplinary teams delivering prevention, enforcement and safeguarding activity, ensuring a strong focus on resident safety, effective partnership working and evidence-based improvements across all ASB and neighbourhood services.

What you will get to do

In this senior leadership role, you will:

• Lead the delivery of Anti-Social Behaviour and neighbourhood relations services, ensuring a resident-focused, proportionate and trauma-informed approach
• Provide strategic and operational leadership for ASB prevention, enforcement, victim support and safer estates activity
• Lead multi-agency partnership working, including representation at safeguarding forums such as MARAC, ensuring coordinated responses with Police, partners and internal services
• Lead the development and delivery of ASB strategies, policies and procedures in line with legislation and local priorities
• Implement and oversee a single front door approach for ASB, ensuring effective performance, monitoring and outcomes
• Act as lead for corporate priorities relating to community safety, safeguarding and domestic abuse partnerships
• Ensure robust regulatory compliance through the development of assurance frameworks and continuous service improvement
• Lead domestic abuse support within housing services, ensuring strong safeguarding, referral pathways and partnership working
• Lead safer estates activity, working across services and partners to reduce crime and improve perceptions of safety
• Embed strong safeguarding practices, including effective risk management, escalation and decision-making
• Build and maintain effective relationships with Police, probation, health, social care and voluntary sector partners
• Lead the management of monitoring and suspensions processes in line with policy and legislation
• Ensure effective data management, performance monitoring, reporting and evidence-based decision-making
• Manage budgets and contribute to financial planning, ensuring value for money across services
• Drive continuous service improvement through systems, processes and data-led insight
• Lead, support and develop managers and teams, ensuring high performance and professional standards
  Ensure effective tenant engagement, consultation and involvement to inform service improvement and outcomes

What you will bring

We’re looking for someone who can demonstrate:

• Strong knowledge of anti-social behaviour, safeguarding and domestic abuse legislation, within a regulated housing or community safety environment
• Experience leading complex, high-risk casework and operational services, including enforcement, prevention and victim support
• Proven leadership experience managing large or multidisciplinary teams and driving performance, culture and service improvement
• Strong experience of multi-agency partnership working, including safeguarding frameworks, MARAC processes and information sharing
• Excellent communication, influencing and decision-making skills, particularly in sensitive or high-risk situations
• Strong financial awareness, including budget management, cost control and delivering value-for-money services
• An approved Level 4 housing management qualification (or willingness to achieve within an agreed timeframe) and a degree-level qualification or equivalent experience demonstrating the ability to operate at this level

What’s in it for you

• Competitive Salary: We offer fair and transparent pay that reflects your skills and experience.
• Outstanding Pension Scheme: We don’t just offer a great salary we invest in your future too. Find out what benefits a Local Government Pension provides: https://twpf.info
• Generous Annual Leave: Enjoy 28 days of annual leave, rising to 32 days after 5 years (2 of which can be fixed by the Council), plus the option to buy up to 10 extra days.
• Flexible Working Hours: Benefit from up to 26 flexi days per year (subject to business needs), giving you more control over your time.
• Hybrid & Flexible Working: We support a healthy work-life balance with flexible and hybrid working options.
• Learning & Development: Access a wide range of training, development, and progression opportunities to help you grow your career.
• Health & Wellbeing Support: From discounted gym memberships through our partner GLL to mental health resources, we care about your wellbeing.
• Cycle to Work Scheme: Save money and stay active with our tax-efficient cycle to work programme.
• Electric & Hybrid Car Scheme: Get behind the wheel of a brand-new electric or hybrid vehicle through our salary sacrifice car scheme in partnership with NHS Fleet Solutions a cost-effective, environmentally friendly way to drive (after 12 months service).
• Exclusive Discounts & Salary Sacrifice: Through our VIVUP employee benefits platform, enjoy discounts on shopping, travel, and services plus salary sacrifice options on white goods, electronics, and more, helping you spread the cost of essential purchases (after 6 months service).

Our commitment to you

We are an equal opportunities employer and aim to have a culture and a workplace where our people feel a sense of belonging, are respected and empowered to do their best work. We know that we deliver better services when our workforce reflects the full range of backgrounds and experiences in the society we serve. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

How to apply

You can apply online using the apply now button below. Within the form, you’ll be asked for details about you, your career history, skills, experiences and qualifications.

We advise you to be as detailed and specific as possible, paying particular attention to any of the above which are relevant to the role to which you are applying.

If you have any questions about your application, please don’t hesitate to reach out to our recruitment team via recruitment@gateshead.gov.uk

Please note: As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria for the role. However, in high-volume recruitment situations, it may not always be practicable to interview every eligible candidate. In such cases, we may need to prioritise those who best meet the essential criteria, based on the information provided in the application.

Additionally, the Council reserves the right to close this vacancy early or adjust the shortlisting criteria, including the pass mark for interview selection, to ensure a fair and manageable recruitment process. We encourage early applications.