Medical Admin Manager jobs in London

Director of Private Clients (Healthcare)

The Opportunity

Our client is an established, doctor-led private clinic in Marylebone, Central London, led by two senior doctors. The clinic is growing, and we are building the team to match.

This is an important role created for the clinic's next stage of growth. You will attract and look after the clients the clinic exists to serve: people with significant discretionary spending who expect an ultra-luxury standard of service, absolute discretion and clinical excellence. You will build relationships with private members’ clubs, five-star hotels, luxury concierge and lifestyle firms and other trusted intermediaries, and you will be the main point of contact for the clients who come through them.

You do not need a medical background. You need a record of attracting and keeping clients at the very top of the luxury market, and the judgement to do it ethically in a healthcare setting.

What You Will Do

• Identify, approach and secure partnerships with private members’ clubs, five-star hotels, luxury concierge and lifestyle firms, employers, executive health buyers, family offices and international channels.
• Establish ethical, transparent partnerships with corporate and lifestyle partners that serve their members, and comply with UK healthcare rules on referrals and inducements.
• Bring new, qualified high-net-worth clients, including international clients, to the clinic, and look after them from first enquiry onwards with concierge-style care.
• Act as the personal point of contact for private clients and for existing patients, protecting their privacy at every step.
• Build lasting relationships with existing patients, supporting retention and the return of former patients.
• Coordinate seamlessly with the medical team to guide prospective patients through initial enquiries into clinical consultations, ensuring clinical appropriateness, patient choice, and ethical consultation standards are maintained at all times.
• Keep a clear pipeline and report regularly on partnership engagement metrics, enquiries, patient onboarding rates and results.
• Represent the clinic at partner venues and events.
• Operate strictly within UK medical advertising, patient-choice, data protection, and professional conduct frameworks.

Candidate Profile

• A proven record of attracting and growing relationships with high-net-worth or ultra-high-net-worth clients in ultra-luxury services or products, for example private members’ clubs, luxury cars, yachts, private aviation, premium hospitality or high-end private healthcare.
• Demonstrable new-business results that you can discuss in detail, such as clients, memberships or revenue won.
• An established network, or a proven ability to build one quickly, among venues and intermediaries such as clubs, hotels, concierge firms, private banks or family offices.
• Exceptional discretion and judgement with high-profile clients.
• Credible, composed and professional in dealing with clients and partners at senior level, with clear written and spoken English for a client-facing role.
• A consultative, ethical approach to explaining a service without pressure.
• Disciplined use of a CRM and pipeline reporting.
• Based in the UK, with the right to work in the UK.

Desirable Experience

• Experience in private healthcare, aesthetic medicine, longevity or hormone health.
• Experience of international clients.
• An understanding of medical advertising rules in the UK.
• Previous experience of heading client acquisition at a premium clinic or a comparable luxury business.

Hours & Location

• Based in the UK, working in London. Applicants must live in the UK.

Reward

The role offers a market-related salary. Reward is discussed with shortlisted applicants.

Work Location: Hybrid remote in London W1H