Medical Administrator jobs in Manchester

Job Title: Senior Hospital Administrator: Healthcare Governance & Operations

Location: Alderley Park, Macclesfield
Salary: £30,000 per annum
Hours: 37.5 hours per week
Working Pattern: Monday to Friday, 9:00am - 5:00pm
Contract: Full-Time, Permanent
Office Based

About Gray Healthcare

Gray Healthcare is a specialist Health and Social Care provider supporting people with Learning Disabilities, Autism, Mental Health conditions, Acquired Brain Injury and Emotional Complex Needs to transition safely and successfully from inpatient and community settings back into their own homes and communities.

Our approach is founded on person-centred care, clinical expertise and measurable outcomes, enabling individuals to regain control, independence and quality of life within their own environment.

We design and deliver bespoke support packages for each individual, led by a dedicated multidisciplinary team and adapted to meet both current and future needs. Our focus is not only on stability, but on progression, independence and reducing long-term reliance on restrictive environments.

We are committed to delivering safe, effective and outcome-focused care, underpinned by continuous improvement, strong governance and a culture of learning. Our services are designed to demonstrate clear evidence of impact, including improved wellbeing, reduced risk and successful community integration.

At Gray Healthcare, we are passionate about delivering exceptional care and Outstanding outcomes. Our commitment to quality and transparency is reflected in our Care Quality Commission (CQC) ratings and inspection reports, available on our website.

About the Role

Gray Healthcare is recruiting an experienced Senior Hospital Administrator to provide high-quality administrative, coordination, governance and operational support from our Head Office at Alderley Park.

A key part of this role will be providing central administrative and coordination support to our Service Managers, who are based within our community services. You will help them coordinate administrative activity, maintain records and documentation, organise meetings and reviews, monitor actions and deadlines, prepare information and ensure important administrative tasks are followed through to completion.

You will act as a reliable link between our community-based Service Managers and Central Services, helping ensure that managers responsible for the day-to-day delivery of our services have effective administrative support behind them.

Alongside this, you will support wider healthcare governance and operational processes, working closely with Clinical, Quality, HR, Learning and other central functions to ensure information is accurate, processes are effective and services receive the support they need to deliver safe, effective and person-centred care.

This is not a traditional general administration role. You will work across multiple services and priorities, supporting governance processes, audits, reporting, compliance activity and organisational improvement alongside the practical administrative and coordination needs of our Service Managers.

We are looking for somebody who is highly organised, confident working independently and comfortable taking ownership of multiple priorities. You will need to notice when something is missing, follow things through to completion and maintain accurate records without requiring constant direction.

The successful candidate will ideally already understand the standards expected within healthcare, the NHS, health and social care or another regulated environment.

For the right person, this position provides an opportunity to develop broader experience across healthcare governance, quality, compliance and operational management as Gray Healthcare continues to grow.

What You'll Be Doing

• Providing responsive administrative and coordination support to community-based Service Managers.
• Acting as a central administrative point of support for Service Managers working across our community services.
• Supporting Service Managers with day-to-day administrative requirements, helping them to remain organised and focused on the effective delivery of their services.
• Coordinating meetings, reviews, documentation and other service-level administrative activity.
• Supporting Service Managers with the preparation, collation and organisation of information required to effectively manage their services.
• Maintaining and updating service documentation, records, trackers and other administrative systems.
• Monitoring actions, deadlines and outstanding requirements and following these through to completion.
• Coordinating information between community services and Central Services.
• Supporting the preparation of reports, meeting papers, reviews and other operational documentation.
• Helping Service Managers maintain organised, accurate and accessible records.
• Providing wider administrative support across Operations, Clinical, Quality, HR and Learning teams where required.
• Identifying administrative gaps or outstanding information and taking proactive action to resolve them.

Governance & Compliance

• Supporting governance meetings and associated administration.
• Coordinating meeting papers, actions and supporting information.
• Assisting with audit preparation and compliance activities.
• Supporting the production of reports, performance information and governance documentation.
• Maintaining accurate records that provide clear audit trails.
• Supporting service reviews, inspections and assurance activity.
• Tracking actions arising from audits, reviews and governance meetings.
• Supporting the monitoring of organisational compliance requirements.
• Helping ensure required documentation is complete, accurate and accessible.

Information Management & Reporting

• Inputting, collating and maintaining accurate information across organisational systems.
• Checking information for completeness and accuracy.
• Supporting data quality and record management activities.
• Producing reports and performance information to support operational oversight.
• Maintaining trackers and monitoring outstanding actions.
• Ensuring records remain accurate, up to date and accessible.
• Handling confidential and sensitive information in accordance with data protection requirements and organisational policies.

Continuous Improvement

• Identifying opportunities to improve administrative processes and systems.
• Supporting organisational improvement projects.
• Helping establish efficient and consistent administrative processes.
• Promoting organised and effective ways of working.
• Identifying gaps or inefficiencies and helping develop practical solutions.
• Contributing to a culture of accountability, quality and continuous improvement.

Stakeholder Support

• Building positive working relationships with Service Managers and colleagues across the organisation.
• Liaising confidently with managers, clinicians and senior colleagues.
• Responding to enquiries professionally and promptly.
• Acting as a welcoming first point of contact for visitors and stakeholders.
• Supporting effective communication and coordination between community services and Central Services.
• Following up information and agreed actions with colleagues when required.

What We're Looking For

We're looking for an experienced, organised, proactive and detail-focused administrator who enjoys working in a fast-paced environment and takes pride in providing high-quality support.

You should be comfortable working in an environment where priorities can change and where effective administration and coordination directly support the delivery of high-quality healthcare services.

Essential

• Minimum three years' experience in an administrative, healthcare administration, governance or operational support role.
• Experience working within health and social care, healthcare, the NHS or another regulated environment.
• Strong organisational and communication skills.
• High level of attention to detail and accuracy.
• Experience using Microsoft Office and digital systems.
• Ability to manage multiple priorities and deadlines.
• Ability to work independently and take ownership of tasks through to completion.
• Ability to identify missing information and proactively follow up outstanding actions.
• Confidence communicating and coordinating activity with managers and professionals.
• Ability to handle confidential and sensitive information professionally.
• Strong team-working and collaboration skills.

Desirable

• Previous hospital, NHS or healthcare administration experience.
• Degree-level education or equivalent experience.
• Understanding of CQC, governance, quality assurance and compliance processes.
• Experience supporting audits, inspections or assurance activity.
• Experience producing reports, performance data or management information.
• Experience providing administrative support to operational or service managers.
• Experience working within a multi-site or geographically dispersed healthcare organisation.

What Success Looks Like

In this role, success means:

• Community-based Service Managers receive consistent, responsive and reliable administrative support.
• Service Managers are effectively supported with the coordination of administration, documentation, meetings, reviews and actions.
• There is effective coordination between community services and Central Services.
• Administrative processes support the efficient delivery of services.
• Actions, deadlines and outstanding requirements are actively monitored and followed through to completion.
• Data and records are accurate, up to date and accessible.
• Governance, audit and compliance activities are well supported.
• Reports and information are reliable and support effective decision-making.
• Administrative systems are well organised and consistently maintained.
• Opportunities to improve systems and processes are identified and implemented.
• Colleagues have confidence in the quality and reliability of the administrative support provided.

Working Hours

• 37.5 hours per week.
• Monday to Friday, 9:00am - 5:00pm.
• Full-time, permanent role.
• Office based at Alderley Park, Macclesfield.
• No hybrid working option available.

Training and Development

We provide:

• Fully supported induction.
• Ongoing professional development.
• Opportunities to develop knowledge across healthcare operations, governance and compliance.
• Exposure to organisational improvement and assurance initiatives.
• Opportunities to broaden skills and responsibilities as the organisation develops.
• Opportunities to develop your career within a growing specialist healthcare organisation.

Why Join Gray Healthcare?

This is an opportunity to join a specialist Health and Social Care provider committed to delivering Outstanding outcomes for the people we support.

You will play an important role in supporting our community-based Service Managers, frontline services and central functions, helping ensure the organisation remains efficient, compliant and well coordinated.

The role provides an opportunity to work across different areas of a healthcare organisation rather than being limited to one administrative function. You will build experience across healthcare operations, governance, compliance and organisational performance whilst providing practical support to the managers responsible for our community services.

As Gray Healthcare continues to grow, we are committed to developing talented individuals from within wherever possible.

For individuals who demonstrate capability, initiative and ambition, there will be opportunities to broaden their knowledge, responsibilities and career as both the organisation and Central Services Team continue to evolve.

Benefits

• Competitive Salary
• Westfield Health Plan & Rewards
• Company Pension Scheme
• Blue Light Card
• Professional Development Opportunities
• Free On-Site Parking
• Health & Wellbeing Programme
• Private Medical Insurance

Additional Information

• Right to work in the UK required.
• Enhanced DBS check may be required.
• This role is fully office based.
• No hybrid working option available.

If you are an experienced, organised and proactive healthcare administrator who takes pride in accuracy, ownership and getting things done, we'd love to hear from you.

Pay: £30,000.00 per year

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme
• Private medical insurance

Application question(s):

• We ask all candidates if they need any adjustments to ensure that our interview process is inclusive and accessible. Is there anything we can do to accommodate your needs?
• Are you aware this role is full time office based with no hybrid option?
• Do you require sponsorship?
• Do you live within a commutable distance of Alderley Park, SK10 4FT?

Work Location: In person