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Implementation Specialist
Open Medical
Ealing W5
£40,000 - £48,000 a year
Permanent, Full-time
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Job details

Here’s how the job details align with your profile.

Pay

£40,000 - £48,000 a year

Job type

Permanent
Full-time

Benefits

Pulled from the full job description
Employee discount
Sick pay
Bereavement leave
Company pension
Private medical insurance
Casual dress
Cycle to work scheme

Full job description

Open Medical was founded by doctors who strongly believe innovation can deliver smarter, faster care. We are the digital health experts behind the award-winning clinical workflow platform, Pathpoint. Everything we build is driven by four convictions: better health outcomes for patients, improved working conditions for clinicians, cost-effectiveness for healthcare providers, and long-term environmental sustainability.

The Role

Open Medical is seeking an Implementation Specialist to support the successful deployment of our Pathpoint platform modules across diverse healthcare organisations.

In this role, you will contribute directly to the implementation lifecycle, helping bridge the gap between clinical stakeholders, end-users, and internal technical teams. This hands-on position requires project management skills, stakeholder engagement, workflow mapping, user training, and operational support to ensure smooth digital transformation.We are looking for a proactive problem-solver who takes initiative, executes project deliverables efficiently, and applies sound judgement to resolve operational tasks or escalate issues appropriately.

We are a small, fast-moving team of around 30 people, which means you will experience real ownership and see the visible impact of your work from early on.

This is a full-time, office-based role in Ealing Broadway, London, with a degree of travel required.

Key Responsibilities

  • Lead the end-to-end implementation of technical solutions into clinical settings, from requirement gathering and scoping through to go-live and hypercare.
  • Collaborate with clinicians, managers, and end-users to gather requirements, map existing workflows and enable seamless adoption of Pathpoint.
  • Work alongside internal cross-functional teams to maintain delivery momentum and embed sustainable operational change.
  • Translate clinical requirements into clear technical briefs and produce workflow maps tailored to client environments.
  • Support technical leads with functional testing, guide clients through User Acceptance Testing (UAT), and support tier-2/3 helpdesk queries for active clients in the Business as Usual (BAU) phase.
  • Organise and execute onboarding plans and project rollout activities aligned with client timelines and technical dependencies.
  • Deliver training to end-users and provide hands-on, on-site support during go-lives (travel is typically monthly, subject to active project stages).
  • Adapt to changing project requirements and assist in mitigating risks under tight deadlines.
  • Maintain accurate project documentation and status updates in line with agreed project plans.
  • Regularly engage with the client’s stakeholders to ensure updates are communicated, and the implementation is running as planned.
  • Provide post-deployment support to ensure ongoing success.

Experience and QualificationsBackground & Experience

  • Experience supporting software implementations for enterprise clients (experience in a healthcare setting is highly desirable).
  • Hands-on experience with process mapping, client onboarding, or assisting with UAT sessions.
  • Familiarity with project collaboration tools (e.g., Jira, Miro) to track tasks and document workflow maps.
  • Demonstrated ability to proactively address operational blockers and escalate risks appropriately.

Skills & Behaviours

  • Logical, analytical thinker with a sharp focus on practical problem-solving.
  • Self-motivated, adaptable, and comfortable working in a fast-paced environment.
  • Strong interpersonal and communication skills, with the ability to translate technical ideas to non-technical users clearly.
  • Customer-focused mindset with a commitment to building trust with clients and maintaining collaborative relationships to ensure successful delivery.
  • Meticulous attention to detail across documentation and workflow diagrams.
  • Solid understanding of risk and issue escalation processes, proactively identifying both potential issues and solutions.
  • A strong believer in the power of technology to transform healthcare delivery.

Pay and Benefits

  • Holiday: 25 days per annum (plus National and Bank holidays), increasing with tenure
  • Private Health Insurance provided by Vitality, and other associated benefits and discounts
  • Cycle to Work scheme
  • Enhanced maternity/paternity leave
  • Salary sacrifice pension scheme
  • Paid sickness and compassionate leave
  • Access to a CPD/Learning budget
  • Salary depending on experience: £40 - 48k per annum

Our Recruitment Process

  • Submit your CV and answer the application questions
  • The Intro: A 5 minute logistics and introductory call with the People team
  • The Values Fit: A short video call to discuss your motivations for joining and your alignment with our company values.
  • The Deep Dive: A 20-minute video interview with the Hiring Manager.
  • The Finale: An in-person interview at our offices in Ealing featuring a presentation task.

This is a full-time, office-based role in Ealing Broadway, London, with a degree of travel required.

Pay: £40,000.00-£48,000.00 per year

Benefits:

  • Bereavement leave
  • Casual dress
  • Cycle to work scheme
  • Enhanced maternity leave
  • Enhanced paternity leave
  • On-site parking
  • Private medical insurance
  • Sick pay

Ability to commute/relocate:

  • Ealing W5: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • What are your salary expectations for the role? Range posted in advert
  • What is your notice period or availability to start?
  • What is your right to work status in the UK?
  • Our roles are fully in-office, based at our HQ in Ealing, with travel nationally, and the opportunity for international travel. Are all of these elements something you are happy to be considered for?

Work Location: In person

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