Medical Call Centre jobs

Patient Advisor – Healthcare

Location: Banbury – Office Based
Job Type: Full-Time
Salary: £12.71 per hour

Are you a caring, confident communicator who enjoys helping people and delivering excellent customer service?

Contact Web is looking for Patient Advisors to join our team in Banbury, supporting a leading UK healthcare provider specialising in patient-focused eye care services.

This is a fantastic opportunity for someone who enjoys speaking with people, providing reassurance and helping patients navigate their healthcare journey. You’ll be supporting patients at different stages of their care, from initial referrals and appointment enquiries through to treatment and aftercare.

No clinical experience is required, but we are looking for people who are compassionate, professional and comfortable speaking with patients who may be elderly, nervous or require additional support.

What You’ll Be Doing

As a Patient Advisor, you will:

• Handle inbound and outbound calls with patients in a friendly, professional and compassionate manner
• Support patients with appointment bookings, changes and general enquiries
• Assist with queries relating to referrals and upcoming appointments
• Provide clear information about what patients can expect before, during and after their appointments or treatment
• Support patients accessing a range of specialist eye care services, including cataract assessment and treatment
• Help patients understand the next steps in their care journey
• Provide reassurance to patients who may be nervous or unsure about their treatment
• Respond to general queries regarding clinics, appointments and patient services
• Liaise with relevant clinical and administrative teams when further support is required
• Keep patient information and records accurate and up to date
• Follow processes carefully while maintaining patient confidentiality
• Ensure every patient receives a positive, supportive and professional experience

What We’re Looking For

We’d love to hear from you if you have:

• Previous customer service, contact centre, healthcare, administration or patient-facing experience
• Excellent telephone and communication skills
• A naturally caring and empathetic approach
• Confidence speaking with people from a wide range of backgrounds
• Patience and the ability to communicate clearly, particularly with vulnerable patients
• Strong attention to detail and good administration skills
• Confidence using computer systems and updating records
• The ability to remain calm and professional when dealing with sensitive or emotional conversations
• A positive attitude and willingness to learn
• The ability to work effectively as part of a busy team

Experience within healthcare, optical services, medical administration or patient services would be beneficial, but is not essential.

Why Join Us?

You’ll be joining a supportive team where the quality of the patient experience really matters.

This role offers the opportunity to develop valuable experience within healthcare customer service while making a genuine difference to patients accessing important treatment and care.

If you’re approachable, organised and passionate about providing excellent service, we’d love to hear from you.

Pay: £12.71 per hour

Benefits:

• Health & wellbeing programme

Work Location: In person