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    • Monday - available for adhoc cover.
    • Front Desk and Telephone services*.
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    • Full Time/Part Time Medical Receptionist Vacancy.
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    • The role is fully supported by our Reception Team Leaders and Administration team to ensure the smooth and efficient day-to-day running of the practice.
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    • Act as the first port of call for patients contacting us in person, online, and via the telephone.
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    • We aim to provide modern, high-quality services for our patients.
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    • Good knowledge of the English language.
    • We are seeking a reliable individual who is flexible to cover sickness/holiday leave.
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    • File patient records and correspondence in patient medical records.
    • Normal hours of work will be 37.5 hours per week.
    • Expected hours: 37.5 per week.
    • The centre runs a weekly clinical meeting for CPD, and are happy to support professional development and training opportunities.
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Job Post Details

Medical Receptionist - job post

Willenhall Oak Medical Centre
70 Remembrance Road, Coventry CV3 3DP
From £12.71 an hour - Permanent, Part-time

Job details

Pay

  • From £12.71 an hour

Job type

  • Part-time
  • Permanent

Location

70 Remembrance Road, Coventry CV3 3DP

Benefits

Pulled from the full job description

  • Sick pay
  • Free parking
  • Company pension
  • On-site parking

Full job description

We are looking for an enthusiastic, organised person to join our friendly reception team.

We are offering a permanent part time position 21 1/4 hrs per week working:

Monday - available for adhoc cover

Tuesday - available for adhoc cover

Wednesday - 13.00 - 18.45 (5.75 hrs)

Thursday - 08.00 - 18.45 (10.75 hrs)

Friday 14.00 - 18.45 (4.75 hrs)

Successful candidate must be available for ad-hoc pre-planned ability to cover for colleagues when on leave.

The role will include patient contact, including face to face, online, and on the phone, directing patients to services, plus support to clinical staff and the practice manager. Our reception roles are varied and interesting and applicants should be self- motivated and dedicated to providing excellent customer service.

Salary negotiable according to experience and skills with full access to the NHS Pension scheme.

Requirements

The ideal candidate will need to be computer literate and be able to work in a demanding environment under pressure, be able to multi-task, and be comfortable working in a team or on their own when required. The candidate should have a polite empathetic manner and be able to deal with difficult situations and queries with compassion and understanding.

The applicant should have previous experience of work in GP practice or similar (full training will be provided).

Flexible working is essential to provide additional hours when required to cover staff holidays, sickness and absences.

Organisation/About Us

Willenhall Oak Medical Centre is committed to providing high quality safe patient care, within a pleasant and friendly workplace. We are also a training practice, on a single site, serving over 4800 patients.

The team consists of 4 GP’s, 1 practice nurse, HCA, 5 receptionists, 1 secretary and a practice manager with other clinicians working on site.

We are a relatively small team and all staff are required to support the practice and the patients we care for. This means some roles in the practice are inevitably shared, regardless of the role. We look to support each other in a safe effective way and training will always be provided where required in particular administrative duties.

Responsibilities

The duties and responsibilities to be undertaken by the postholder are briefly described below. The division of daily work between these areas will change from day to day, and the postholder will be expected to cover and maintain skills in all these areas.

Front Desk and Telephone services

  • acting effectively as a first point of contact, to recognize people’s needs for alternative methods of communication and respond accordingly. To greet, assist and direct patients and visitors in accessing appropriate services or team members.
  • To process and triage telephone calls within a busy, pressurised environment; to provide information on services available and direct callers appropriately, responding to queries, as required.
  • To make telephone calls, send text messages to patients to book appointments, to request or disseminate information.
  • Monitor the waiting room

Administration

  • co-ordinate appointments system
  • To process online consultation requests and incoming emails to reception team and responding in a timely manner
  • To be responsible for generating repeat prescriptions, within the guidelines of practice repeat prescribing policy
  • To register new patients, to update patient personal data in records and validate patient details.
  • To scan, file and process patient letters received from external sources onto the clinical computer system in line with practice procedures
  • To be responsible for opening/ ensuring the building is secure before leaving the premises
  • Process new registrations and filing

Clinical Support

  • To prepare consulting rooms, maintain administrative supplies
  • To assist clinicians with call and recall programmes.
  • To chaperone clinicians as requested
  • Administrative or patient facing work required to support, including but not limited to, follow up of test result actions, completion of forms, accessing members of health care teams or support services for clinicians

If you are interested in this position and feel you have what we are looking for, then we look forward to receiving your application

Job Types: Part-time, Permanent

Pay: From £12.71 per hour

Benefits:

  • Company pension
  • Free parking
  • On-site parking
  • Sick pay

Experience:

  • Medical Receptionists: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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