Medical Secretary/Patient Administrator
· Full time -37.5 hours per week, Monday-Friday
· Annual Leave: 25 days + public holidays
· Lunch: 30 minute
· Benefits: Staff Travel Loan, NEST pension, Private Health Insurance
Salary: Competitive -From £28,000 dependent on experience
Allergy Centre of Excellence is a state-of-the-art facility which caters to patients who have allergic disorders. The centre was founded by Professors Gideon Lack, Du Toit and Fox who are renowned in the field of paediatric allergy. They are recognised internationally for their clinical excellence. ACE’s new centre is based in the heart of the Harley Street District, a short walk from Great Portland Street and Oxford Circus tube stations. Business operating hours will be from 8am-8pm Monday to Friday with weekend clinics as well (8am-5pm on Saturdays and Sundays). ACE aims to provide patients with the best possible experience when they visit our centre, providing them with ease of access to a range of diagnostic tests and treatments. ACE’s objective is to offer a variety of services under one roof and to achieve this, we will also work with other consultants of various specialties who will obtain practising privileges at our centre. Our vision is to expand low-risk procedures to the rest of the UK and internationally so that patients can easily access and benefit from ACE’s services.
Our Mission
At the Allergy Centre of Excellence, our mission is to provide the best possible care to all of our patients. We strive to ensure that all our patients receive patient-centred, effective, and responsive care to serve their individual needs. We are committed to providing the highest safety standards which is supported by clinicians who are renowned in the field of allergy.
To achieve this, we uphold the following core values:
· Empathy
· Clinical excellence
· Integrity
· Respect
· Team work
Duties:
· Appointment management - schedule, reschedule, and cancel patient appointments
· Maintain accurate and up-to-date appointment records
· Coordinate with Clinical Team to ensure availability
· Handle enquiries via telephone, email and in-person regarding appointments, treatments and pricing
· Providing patients with clear information regarding treatments and appointment preparation
· Act as first point of contact for patients, ensuring a professional and welcoming experience
· Ensure all patient interactions are handled with confidentiality and sensitivity
· Onboarding and registering patients on company’s EPR system, Patient Source or DGL
· Distribute clinic letters to patients and/or healthcare providers via email/post
· Process payments, handle insurance claims, authorisations, billing accounts and invoices as required
· Maintain confidential patient records with adherence to GDPT/Data Protection policies and procedures
· Handling patient pathways, ensuring they have the best possible experience
· Liaising and assisting Front of House and Clinical Team as and when required
· Adhere to centre policies, procedures, including health and safety regulations
· Reporting any incidents that have arisen via InPhase (Governance software) as per the policies and procedures
· We are an evolving company and as such these duties are not exhaustive and may be subject to change to meet the operational needs of the organisation
Skills:
· Excellent customer service, communication and interpersonal skills (written and verbal)
· Computer literate, proficiency in using Microsoft Office
· Excellent organisational skills and multi-tasking abilities
· High level of attention to detail and accuracy
· Ability to handle confidential information with discretion
· Knowledge of medical terminology and patient pathways advantageous
· Flexible and punctual
· Diligent and meticulous
· Works well as team member and as an individual
Qualifications and Experience:
· Minimum 3 years of private healthcare-secretarial/patient administrative experience is essential
· Familiarity with private healthcare practices and procedures
· Strong IT skills, including previous knowledge of appointment management systems
· Educated to GCSE level or equivalent (minimum) including Mathematics and English.
Training:
Full training will be supplied to successful candidates.
· ACE will expect all staff to undergo mandatory training to comply with healthcare standards (Health & Safety, Safeguarding, Fire, GDPR, manual handling, incident reporting etc).
· ACE will provide a full induction prior to employment
Job Type: Full-time
Pay: From £28,000.00 per year
Experience:
- Private Healthcare: 3 years (required)
- Medical Secretary: 3 years (required)
Work Location: In person
