Medical Chaperone jobs

REPORTS TO: Operations Manager (and on site to the Consultant Surgeon)

JOB SUMMARY: Provide chaperone services during an eXroid consultation and/or treatment in clinic.

The role of the chaperone is to:

• Support the patient with reassurance and emotional support from greeting upon arrival, during a procedure or examination, understanding that the patient may find any aspect embarrassing or uncomfortable.
• By being present, ensure that there is safeguarding for both the Dr and the patient that all aspects of (intimate) examination(s) and treatment(s) are performed to the appropriate care standards.
• Provide practical help to the doctor during an examination or procedure.
• Maintain the highest standards of discretion, including within the clinic waiting areas.
• Ensure that a validation and verification of stock used and remaining stock levels is recorded and reported to the Operations Manager for each clinic.
• That any issues or feedback from the clinic is captured and reported (responsively) to the Operations Manager for review and follow up.

Capabilities and Behaviours

The post holder will provide a visible, caring and supportive presence for patients, providing a warm and reassuring welcome as the first point of contact with “eXroid” in the clinic environment. They will listen and support the patient with clear information and if needed comforting words to help them have a positive experience whilst being treated and responding to their individual needs for privacy whilst changing before and after treatment.

They will be well organised, preparing the clinic space with information and marketing materials for patients and the clinic room and facilities with and for the practicing Doctor.

They will have a high degree of integrity and ensure standards of care and delivery are high, reporting any issues for action to the Operations Manager. They will be diligent in recording and reporting basic stock levels and ensuring equipment (is cleaned) and put away safely at the end of clinics.

RESPONSIBILITIES:

You will be:

1. Successful in the online completion of the eXroid Chaperone Training programme

2. Responsible for preparing the clinic with exroid materials to signpost and provide information and promotion for patients for arrival.

3. Support the Dr in the preparation of the clinic room and the equipment for the procedure.

4. Welcome all Patients into clinic and for their treatment.

5. Present in the consultation/treatment room at all times during the Patient’s examination and/or treatment to provide comfort and support to the patient and ensure there is safeguarding of the patient and practitioner during the delivery of the appointment, examination and treatment.

6.Provide practical help to the treating doctor during the examination and/or treatment, but not to assist in the treatment itself by holding the patient or equipment in any way.

Familiar with the eXroid treatment process and the relevant examination, and as a result:

7. Remain alert to verbal and non-verbal indications of distress from the patient, keeping discussion relevant and avoiding unnecessary personal comments

8. Able to reassure the patient if they show signs of distress or discomfort.

9.Sensitive and respect the Patient’s dignity and confidentiality.

Competent and compliant with your duty of confidentiality

10. Able and effective in the ability to raise concerns and feedback on any aspect of delivery that does not reach and attain the standards of eXroid, including if there are any aspects of misconduct.

11. Responsible for stock in clinic by completing counting checks at the beginning and close of every session and responsible for reordering treatment kits and consumables in a

timely way.

QUALIFICATIONS:

Qualifications: Pass attainment of the eXroid chaperone training programme.

No clinical qualification required but advantageous.

Enhanced Disclosure and Barring Service certificate.

Required Criteria: A caring and comforting disposition. High level of compassionate interpersonal and communication skills with the ability to work collaboratively.

Desirable Criteria: Clinical qualification or training.

Demonstrable skills in care / healthcare environment

Pay: £20.00-£25.00 per hour

Application question(s):

• Can you evidence Oliver McGowan Mandatory Training on Learning Disability and Autism?
• Can you evidence Safeguarding Adults Level 2 Training?

Licence/Certification:

• Enhanced Disclosure and Barring Service certificate. (required)

Work Location: In person