Job Summary
We are seeking a detail-oriented and organised Claims Broker to join our team. The successful candidate will be responsible for managing insurance claims, liaising with clients and insurers, and ensuring efficient processing of claims. This role offers an excellent opportunity for individuals with clerical experience and strong organisational skills to contribute to a professional and dynamic environment.
Responsibilities
- Process claims for Delegated Authority and Facultative business
- Monitor claims lifecycle, handling issues and responding to client enquiries
- Use ECF, CLASS and other relevant Lloyd’s systems effectively
- Broker claims files into the London market
- Correspond with insurers, local brokers and clients in a professional manner
- Reconcile paid claims against bordereaux
- Update and maintain electronic records accurately
- Handle and respond to Bureau / XIS queries
- Provide technical support to other team members
- Liaise with clients, local producers, Coverholders, loss adjusters and insurers
- Deliver accurate and timely responses to client correspondence, meeting agreed service standards
- Provide back-up broking support during periods of staff shortage or high workload
- Ensure compliance with all internal policies, external regulations and statutory requirements
- Organise, manage and maintain an efficient and compliant archiving system
- Support colleagues within the technical department with any activities as required
Benefits:
- Canteen
- Company pension
- Discounted or free food
- Gym membership
- Language training provided
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
Education:
Experience:
- claims broking for Lloyd's Broker: 5 years (required)
- ECF: 5 years (required)
- CLASS: 5 years (required)
Work authorisation:
Location:
- London EC3M 5JF (required)
Work Location: In person
