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Job Post Details

Senior Supporter Experience Executive - job post

Great Ormond Street Hospital Charity
3.8 out of 5 stars
London WC1N 1LE•Hybrid work
£42,770 a year - Permanent

Job details

Pay

  • £42,770 a year

Job type

  • Permanent

Location

London WC1N 1LE•Hybrid work

Benefits

Pulled from the full job description

  • Annual leave
  • Employee assistance programme
  • Company pension

Full job description

Description


Are you passionate about creating great experiences for supporters and building relationships that last?

Great Ormond Street Hospital Charity is looking for a Senior Supporter Experience Executive to help us understand, design and improve how supporters experience our charity.
You might already work in supporter experience, or your background could be in fundraising, stewardship, individual giving, campaigns or CRM. What matters is that you understand supporters, enjoy bringing different teams together and can think beyond a single communication to consider the whole supporter journey.

Working as part of our Supporter Experience team, you'll help turn insight and ideas into thoughtful, personalised journeys that make supporters feel valued and inspired to stay connected with our work.
Salary
The salary for this role is £42,770 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office.
In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.


Key Responsibilities


  • Help design and deliver supporter journeys across different audiences and channels, creating experiences that feel relevant, joined-up and personal.
  • Work with fundraising and marketing teams to understand what supporters need at different points in their relationship with GOSH Charity.
  • Coordinate supporter journeys across campaigns and teams, bringing colleagues together to create a consistent experience.
  • Use supporter feedback, behavioural insight and performance data to understand what's working and identify opportunities to make journeys better.
  • Work closely with colleagues across the charity to turn journey ideas into personalised communications for the right audiences at the right time.
  • Support colleagues across the charity with advice, guidance and practical tools to help them put supporter needs at the heart of their work.
  • Help develop journey maps, templates and ways of working that make it easier to create consistently great supporter experiences.
  • Ensure supporter preferences, privacy and responsible use of data are considered throughout journey design and delivery.

Skills, Knowledge and Expertise


  • Experience working in either fundraising, supporter stewardship, supporter/customer experience, individual giving, CRM, campaigns or a related area.
  • Experience thinking about how supporters or customers are engaged, communicated with and developed over time.
  • Strong relationship-building skills, with experience working collaboratively across different teams and stakeholders.
  • Experience coordinating campaigns, projects or activities involving multiple teams or channels.
  • Ability to use insight, feedback or performance data to understand audiences and recommend improvements.
  • Strong organisational skills, with the ability to coordinate multiple priorities and keep activity moving.
  • Excellent communication skills, with the confidence to share ideas, advise colleagues and build support for different approaches.
  • An understanding of personalised or automated communications and marketing platforms would be helpful, but you don't need to be a technical specialist.
This is a great opportunity to take your fundraising, stewardship or audience experience skills in a new direction—helping us create supporter journeys that feel personal, thoughtful and worth being part of.

DBS - note a basic DBS check is required for this role.
How to apply
Please click on the apply button in the top right-hand corner where you will be taken to a short application form to complete.

Closing date: 17th September 2026


Benefits


  • 30 days annual leave (plus bank holidays)
  • A flexible approach to working arrangements.
  • Access to our enhanced pension scheme
  • Life assurance
  • Access to various health and wellbeing schemes, including the employee assistance programme.

#LI-HM1


About Great Ormond Street Hospital Charity

Every day, around 750 children and young people from across the UK are seen at Great Ormond Street Hospital (GOSH). At Great Ormond Street Hospital Charity, we help the hospital go above and beyond for seriously ill children, enabling kinder and better treatments, bringing hope for children with the rarest and most complex illnesses, and making hospital a little bit easier and a lot more fun for the thousands of children who are treated at GOSH every year. Our staff raise vital funds to support ground-breaking research, cutting-edge medical equipment, and the creation of child-centred facilities to help save more young lives, and essential support services that help save childhoods too.
Together, we can help give seriously ill children the best chance, and the best childhood, possible.
Our commitment to Equity, Diversity and Inclusion
We believe that GOSH Charity and the charity sector more widely should reflect the diversity of patients, communities, and society at large. We also know that having a more diverse and inclusive workforce will make us more innovative, challenge the status quo, and enable us to deliver more impact. We encourage applications from people of all backgrounds. In particular, we encourage applications from those who are currently under represented within the charity sector as they may be marginalised by race and/or ethnicity, sexual orientation, disability, long-term health conditions, or socioeconomic status.
If you would like more information about our approach to inclusive hiring please see our Inclusive Hiring Page here. You can also find out more about our commitments to EDI within our EDI Strategy here https://www.gosh.org/about-us/equality-diversity-and-inclusion-edi-strategy/

As a Level 2 Disability Confident Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact recruitment@gosh.org

Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.
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