Medical Communication Client Services Director jobs

We are looking for a Director of Clinical Services who shares the St Luke’s values to lead the delivery of our clinical services as we continue to deliver compassionate family-led care to our local community. This is an exciting opportunity to join as us we launch our new Hospice strategy and clinical objectives.

The successful candidate will:

• Have a passion for providing safe, high quality person-centred compassionate care and an understanding of the changing Hospice model with an increasing need for community-based services.
• Be a compassionate leader with the desire to promote a supportive, open and inclusive culture with psychological safety at the core.
• Have demonstrable substantial senior clinical leadership experience.
• Have extensive experience of managing risks, clinical governance and regulatory compliance in line with CQC guidelines.
• Have experience of working collaboratively with a wide range of stakeholders.
• Be able to demonstrate experience of leading continuous improvement and quality innovation.
• Have a strategic mind-set and the ability to collaborate effectively with a range of different individuals.
• Be committed to the St Luke’s values and inspire a positive working culture

The role includes executive oversight of Freedom to Speak Up, ensuring that all staff and volunteers feel safe and supported to raise concerns and contribute to improvements in care. In addition, the post holder will be Safeguarding Lead for Adults and Children. There is also a requirement to participate in the management on-call rota.

St Luke’s is an adult hospice based in Winsford that cares for people in mid and south Cheshire who are suffering from cancer and other life-limiting illnesses. We offer specialist treatment, care, advice and support to many seriously ill people and their families every year. We’re a small hospice with a big heart whose ethos, values and beliefs are core to everything we do. If you feel the same way we’d love to hear from you.

Our benefits include:

• 27 days annual leave (plus bank holidays) increasing to 28 days after 5 years’ service and 29 days after 10 years’ service (pro-rated for part-time staff)
• The opportunity to remain in the NHS pension scheme if an existing member. Alternatively, you can join the Hospice pension scheme via Aviva, which offers competitive contributions
• Medicash health cash plan
• Access to ongoing training and development
• Enhanced family leave and pay entitlements
• Eligibility for discounts, including Blue Light Card scheme and discounted gym membership
• Confidential and free 24-hour Employee Assistance Programme, offering telephone and face-to-face counselling and support for various issues
• Contributions to Eye tests and glasses bi-annually for visual display users
• Discounted meals from our kitchen, including hot meals, salads and a selection of sandwiches
• Death in service benefit paid at 2x annual salary
• Free tea and coffee
• Free annual flu jabs for eligible roles

St Luke’s is committed to equality and diversity and promotes an inclusive working environment. We encourage applications from all areas of the community, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We are also happy to discuss any reasonable adjustments needed during the recruitment process. Please contact recruitment@slhospice.co.uk should you wish to discuss reasonable adjustments.

Successful applicants will be required to undertake a disclosure and barring services check (DBS) at the level required for the role applied for (with the exception of roles based within our shops and warehouse). St Luke’s will cover the cost of the DBS check. However, should the successful candidate leave within 6 months of employment the full cost of this check will be deducted from their final salary. Information about sensitive DBS checks can be found here - Transgender applications - GOV.UK

Please note this position may involve coming into contact with vulnerable adults and or children. We are committed to providing safeguarding training within the induction period. Successful applicants will be expected to comply with the organisation’s safeguarding policies and procedures relevant to their role.

We do not hold a sponsorship license. The successful candidate will be required to evidence their right to work in the UK.

Candidates must declare when applying if they have any personal relationships with existing St Luke’s staff, or any other potential conflict of interest. This will not automatically exclude the candidate from the process; however, a number of factors will be considered to assess the potential impact of any conflict.

How to Apply

We would encourage applicants to ensure they have read the full recruitment pack, including person specification, before applying for the role. This can be found via our website: https://slhospice.co.uk/about/vacancies/

To apply, please submit an up-to-date CV with a covering letter to recruitment@slhospice.co.uk. Your covering letter must demonstrate how you meet the criteria in the person specification.

We are also accepting applications via NHS Jobs (if applying via NHS Jobs, you must ensure your personal statement demonstrates how you meet the criteria).

For an informal discussion or to arrange to visit the Hospice, please contact:

directorrecruitment@slhospice.co.uk

Recruitment Process and Key Dates

The closing date for this post is midnight on Sunday 2nd August 2026. However, we reserve the right to close the vacancy early if we receive sufficient applications. Therefore, if you are interested, please submit your application as early as possible.

Shortlisted candidates will be invited to a first stage informal interview, which will be arranged via Microsoft Teams. This is expected to take place on 13th August.

Those successful at the first stage will be invited to a recruitment day at the Hospice, which is expected to take place on 18th August. Further details will be provided to candidates at the time.

Pay: £63,213.08-£73,452.92 per year

Benefits:

• Bereavement leave
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Free flu jabs
• Health & wellbeing programme
• Sick pay

Work Location: In person