Medical Coordinator jobs

About Handling Care

Handling Care is an award-winning home care provider delivering complex care, live-in care, and domiciliary care across London and the surrounding areas. Rated Good by the CQC, we're committed to providing outstanding, person-centred support that enables our clients to live independently and with dignity. As we continue to grow, we're looking for passionate, motivated professionals who want to make a genuine difference. At Handling Care, you'll join a supportive and collaborative team where your contribution is valued, your development is encouraged, and every day brings the opportunity to positively impact someone's life. If you're looking for a role where compassion, professionalism, and teamwork are at the heart of everything you do, we'd love to hear from you.

About the Role

The Care Coordinator is a full-time, on-site role based in our Battersea office. This position is responsible for coordinating complex and domestic care services, ensuring that care plans are accurately developed, implemented, and regularly reviewed. Day-to-day tasks include liaising with clients, families, case managers and healthcare professionals, scheduling care staff, and matching support workers to client needs. The role also involves monitoring service quality, handling queries and concerns, maintaining detailed records, and supporting smooth communication between all parties. The Care Coordinator will contribute to continuous improvement of care processes and uphold Handling Care's standards of compassion, trust, and person-centred care.

Key Responsibilities

Care Coordination

• Coordinate and manage care packages to ensure all visits are covered.
• Produce and maintain staff rotas.
• Arrange emergency cover for sickness, annual leave and unexpected absences.
• Match carers with clients based on skills, experience, location and compatibility.
• Monitor electronic care records and ensure care is delivered as planned.
• Ensure continuity and consistency of care wherever possible.

Client Management

• Build and maintain positive relationships with clients and their families.
• Liaise with case managers, social workers, occupational therapists, commissioners and healthcare professionals.
• Assist with new client onboarding and service implementation.
• Monitor client satisfaction and respond to concerns promptly.
• Support with care reviews and changes to care packages.

Staff Management

• Maintain regular communication with care staff.
• Support staff with rota queries and scheduling issues.
• Monitor staff availability and annual leave.
• Assist with recruitment, onboarding and induction where required.
• Ensure staff compliance with mandatory training and documentation.
• Participate in staff supervisions and competency monitoring where appropriate.

Compliance & Quality

• Ensure care delivery complies with CQC regulations and company policies.
• Maintain accurate electronic records.
• Monitor incidents, accidents and safeguarding concerns.
• Escalate concerns appropriately.
• Support audits and quality assurance processes.
• Assist in maintaining excellent service standards.

Administration

• Update care management systems.
• Maintain accurate client and staff records.
• Process referrals and new enquiries.
• Monitor service capacity.
• Produce reports as requested by management.

On-Call Duties

• Participate in the out-of-hours on-call rota.
• Respond to emergencies.
• Arrange emergency staffing cover.
• Support care staff outside office hours.

Who we're looking for

Essential Skills & Experience

• Demonstrated ability in Care Coordination and Case Management, including developing, reviewing, and updating care plans.
• Strong Communication skills, with the capacity to collaborate effectively with clients, families, and multidisciplinary teams.
• Knowledge of safeguarding, confidentiality standards, and regulatory requirements in care services.
• Organisational and time-management skills, including scheduling, record-keeping, and prioritising multiple tasks.
• Previous experience in a coordination or supervisory role within domiciliary care is an advantage.
• Excellent Customer Service skills, with a focus on responsiveness, empathy, and problem-solving.
• Confident using care management software and Microsoft Office.
• Knowledge of CQC Fundamental Standards.
• Full UK driving licence and access to a vehicle (preferred).

Personal Qualities

• Compassionate and professional.
• Excellent problem-solving skills.
• Calm under pressure.
• Strong attention to detail.
• Positive attitude.
• Team player.
• Flexible and adaptable.
• Ability to build strong professional relationships.

Desirable

• NVQ Level 3 in Health & Social Care (minimum).
• Level 5 qualification (or working towards one).
• Experience working with private clients, case management and complex care.
• Experience using electronic care planning systems.

How to Apply:
If you are ready to make a meaningful impact in the lives of our clients, please submit your CV and a cover letter explaining why you're interested in the role. We look forward to welcoming you to our team!

Job Types: Full-time, Permanent

Pay: £26,000.00-£31,000.00 per month

Benefits:

• Bereavement leave
• Company pension
• On-site parking
• Referral programme

Ability to commute/relocate:

• Battersea, Greater London: reliably commute or plan to relocate before starting work (preferred)

Education:

• A-Level or equivalent (preferred)

Experience:

• Office experience: 1 year (required)
• being a Care Coordinator: 2 years (required)
• Home care: 2 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person