Medical Dispatch jobs

Operations Manager MB Medical Solutions

Salary £48,000 WTE - Role Part time 16-24hrs per week , pay Pro Rata.

Sep 2026 ·

MB Medical Solutions Ltd Based at MB office, Goodwood race course, Selhurst park road, Chichester. with some home working | Part-time, 2-3 days per week | Salary- £48,000 WTE Pro rata,

Reports to: CEO Katie Miller

About us

MB Medical Solutions is a UK-based, CQC-registered provider of pre-hospital event medical services, supporting major sporting and cultural events across the country. As we grow, we’re looking for an experienced Operations Manager to lead the delivery of our services across assigned contracts and venues.

About the role

You will be part of the management team for MB Medical Solutions, acting as the primary contact for one or more venues or events and managing the contract/agreement with that client. You’ll be accountable for operational delivery across your assigned contracts and venues, from staff scheduling and on-site supervision through to invoicing, and you’ll take on an on-the-ground operational role — such as Event Ops Commander, Ops Supervisor, or Team Leader — for your client’s events as needed.

This is a hands-on management role for someone who combines strong operational and people leadership with the confidence to represent us with clients and step into frontline event roles when required.

Working pattern

Two to three days per week (approximately 16-24 hours). The role is primarily office-based, with some home working, and the exact split agreed with your line manager.

Additional hours may occasionally be needed on agreed notice, for example to cover signature events for your client(s). Contract type: employed.

Key responsibilitiesContract & operational delivery

• Accountable for operational delivery across assigned contracts and venues
• Manage end-to-end process delivery, from Risk Assessment, through quote, to invoice
• Provide quotes for clients based on MB Medical Solutions risk assessments and prior knowledge of the event, or similar events
• Submit invoices to clients based on the service delivered

Staffing & scheduling

• Staff scheduling, deployment, and on-site supervision
• Create and manage shifts on the rostering system to ensure appropriate staffing for required shifts
• Participate in recruitment activities across staff groups, including conducting interviews and onboarding new staff

Client relationships

• Act as the primary contact for one or more venues or events, managing the contract/agreement with that client
• Client liaison across assigned contracts and venues

People management & governance

• First-line people management and performance documentation
• Complaint investigation and resolution within remit, with escalation in line with policy where thresholds are met
• Escalate significant risk, safeguarding concerns, or contractual issues in line with organisational escalation protocols
• Participate in clinical governance activities, including but not limited to complaints management, incident investigations, audit, and quality improvement activities

On-site operational duties

• Develop and maintain the competencies required to act as an Event Ops Commander, Ops Supervisor, and Team Leader, taking on that role as needed for your client’s events
• Maintain competency to operate all equipment (clinical, non-clinical, and information systems), ensuring efficient, effective, and safe use at all times, and reporting faults appropriately
• Lead and carry out required vehicle and equipment checks in accordance with Policies and Procedures, ensuring correct documentation
• Drive MB Medical Solutions vehicles as needed, in accordance with the MB Driving Standards policy and road traffic law, taking particular care of the vehicle, its occupants, and other road users

Professional standards

• Maintain and evidence ongoing fitness to practice through continuous professional and clinical development, evaluation of performance, audit of personal clinical practice, and reflection
• Undertake appropriate and mandatory training as determined by MB Medical Solutions
• Work collaboratively with multidisciplinary teams and outside agencies, such as local police, social services, and health services, when safeguarding incidents are raised
• Work as an advocate for MB Medical Solutions, promoting the values and culture of the business

What we’re looking forEssential

• Qualified and registered Paramedic or Nurse, with current HCPC or NMC registration
• Hold a UK driving licence with a C1 category endorsement (no more than 3 endorsement points)
• Experience managing colleagues within a team, including performance management in line with relevant policies and procedures
• Experience working at events
• Excellent verbal, listening, and written communication skills, including across different audiences and where there are barriers to understanding
• Strong organisational skills and the ability to prioritise effectively
• A self-starter mindset with high engagement, motivation, and flexibility
• Good proficiency in commonly used IT packages, including Microsoft 365, and the ability to quickly become proficient in unfamiliar software

Desirable

• Leadership and Management qualification
• Mentorship or Teaching qualification
• Experience working in commercial organisations
• Experience working in the pre-hospital environment
• Experience managing colleagues from other professional backgrounds
• Experience of having responsibilities towards delivery of a change or transformation programme

Other details

• Enhanced DBS check required

Enquiries: please email Katie Miller – katiemiller@mbmedicalsolutions.com

Pay: £48,000.00 per year

Benefits:

• Free parking
• On-site parking

Work Location: Hybrid remote in Chichester