Medical Education Administration jobs

Skills4Group is a leading and experienced Apprenticeship Training Provider, originally focused on pharmacy and now proudly expanded into the dental and science sectors. We are committed to launching and advancing careers across a growing range of healthcare and scientific fields, including Pharmacy Assistants, Pharmacy Technicians, Dental Nurses, Science Manufacturing Process Operatives, Science Manufacturing Technicians, and Team Leaders/Supervisors.

Since 2015, Skills4Group has delivered high-quality, in-depth, and supportive training programmes led by a team of dedicated specialists with industry expertise. Our commitment to excellence has earned us recognition as the first training provider accredited against the new Level 2 Pharmacy apprenticeship standard and GPhC’s requirements.

We are proud to be rated ‘Good’ by Ofsted (2023) and even prouder to be in the top 1% of Independent Training Providers to achieve an ‘Outstanding’ grade for behaviours and attitudes.

Important Information

Skills4Group is committed to safeguarding and promoting the welfare of young people and expects all staff to share this commitment. As part of your application, please provide a written statement detailing the personal qualities and experience that make you suitable for this post, and how you meet each point in the person specification. Applications submitted without this information will not be shortlisted

All appointments at Skills4Group are subject to clearance by the Disclosure & Barring Service and to identity & qualification checks.

Please be aware that all shortlisted candidates will be subject to an online check.

Skills4Group is an equal opportunities employer and values a diverse workforce; we welcome applications from all sections of the community.

Job Purpose

This role provides the opportunity to work in an ambitious company with responsibility for the quality of the provision. The successful candidate will be responsible for the whole learner journey experience, which includes, but is not limited to, planning, implementation, monitoring, and review of quality assurance activities. The post holder will have experience with working through Ofsted. Furthermore, the post holder will also contribute to the development of strategies to meet agreed company objectives and will also support stakeholders in understanding key quality processes and documentation to enable them to consistently meet the required regulatory standards. The post holder will manage regulatory quality assurance activity and monitor External Quality Assurer activity.

Skills4Group is passionate about our apprenticeship, commercial and bootcamp provision and as such, this is a critical post with responsibility for managing the quality for all provision types.

The post holder will need to have a proven track record of management within the education sector, with the ability to develop and lead across departmental teams, influence others and introduce innovative solutions to meet challenges.

You will provide management oversight by acting as the accountable person and a direct line manager for quality. As a Quality Manager, you will be accountable for liaising with the Curriculum Manager to inform curriculum planning, monitoring and evaluation of the curriculum area, to ensure achievement of targets to include, including recruitment, attendance, progress and achievement rates as detailed in the Skills4Group KPI’s and KQI’s.

Working closely with the wider quality team, you will ensure our continuous drive to achieve the department's objectives, targets and continuous improvement plans, which align to the wider Strategic Plan of the company.

Candidates will hold 5 years education experience, including active participation with Ofsted and have relevant industry experience that will add significant value to the company. You must also hold a recognised teaching qualification (Cert Ed, PGCE or BEd).

Main duties and responsibilities

Management

• Act as the accountable person for all quality areas, across the Skills4Group.
• Be an integral part to the wider quality and curriculum management team, ensuring all tasks and actions are completed in a timely manner.  This will include implementing a clear communication strategy within the team.
• Work alongside the responsible Head of Quality to achieve the department's objectives, targets and continuous improvement plans, which align to the wider Strategic Plan of the company and department.
• In collaboration with the SLT, implement a clear strategy that allows for sustainable, efficient growth.
• Be accountable for quality management, monitoring, assurance, improvement and evaluation of all curriculum areas, to ensure achievement of targets to include, recruitment, attendance, progress and achievement rates as detailed in the KQI’s.
• Be accountable for recruiting, investing in and retaining high quality staff
• Ensure clear targets are in place for all staff, in line with the quality KPI’s/KQI’s, to continue to bring about the best possible outcomes for students.
• With support from the Head of Quality, and HR staff, support Skills4 performance management processes for staff in the wider team, to support personal and professional development and ensure the best possible student experience.
• Identify staff development needs of your team and work with the Head of Quality, Operations Director, Operations Manager and Curriculum Manager to facilitate relevant CPD for the team and individuals.
• Be accountable for ensuring recruitment targets are met and/or exceeded, developing and implementing a strong marketing plan.
• Support the development and delivery of commercial activity.

Teaching, Learning & Assessment

• Develop high quality delivery models, maximising opportunities to share good practice and celebrate success.
• Be accountable for embedding Skills 4 Teaching, Learning and Assessment principles within all quality areas, supported by the Head of Quality.
• With the Curriculum and Operations Managers, take joint responsibility for ensuring high levels of student attendance across all aspects of apprenticeships/programmes for all provision types in all curriculum areas and prompt completion of registers.

Course and Quality Management

• Demonstrate excellent practice within course management, exemplifying best practice for your team
• Ensure all students are enrolled on the correct course and registered on the correct qualification aim.
• Take responsibility for ensuring all student qualifications are claimed for in a timely fashion, upon successful completion.
• Audit plans of learning with the support of course leaders, ensuring action plans are developed and implemented as needed.
• Ensure measures are taken to standardise assessment practice as needed in line with awarding body requirements
• Monitor the planning and organisation of work readiness activities and the participation in them by learners to support their development and progression.
• Work with the Head of Quality to ensure cohesive delivery plans for students are established which ensure all elements of the course/programme are included
• Monitor students tracking across courses/programmes/subjects to ensure student progress and timely achievement.
• Manage the Quality Assurance function to ensure that Skills4 meets the standards required by SLT and by the regulatory authorities with respect to quality assurance.
• Manage and monitor all aspects of quality assurance work including the centre recognition process, external moderation/verification activity and external assessment activity, following processes implemented by Skills4 to ensure learner centred excellent, outstanding customer service and enhanced quality assurance targets are met.
• Work with relevant internal and external stakeholders regarding quality assurance processes and procedures for new and existing provision throughout the qualification development process.
• Recruit, train and manage quality staff, IQAs and wider quality team support by monitoring their performance and providing them with feedback as required, to ensure an excellent service is provided to our learners and employers.
• Contribute to and manage (where appropriate) investigations in relation to cases of maladministration and malpractice.
• Provide support, advice and guidance to learners, potential new customers on quality assurance issues and deliver and arrange staff development sessions as appropriate
• Plan and manage the Skills4 quality assurance events, by ensuring adequate preparation and liaising and internal and external stakeholders;
• Manage the development and maintenance of quality assurance documentation, e.g. procedures, manuals and handbooks
• Manage centre sanctions and appeals in liaison with the Head of Quality when required
• Manage the provision of Reasonable Adjustments and Special Considerations in liaison with Apprenticeship Assessment, Awarding Organisations and Functional Skills and Learner Services Lead when required;
• Contribute to regulatory audits as relevant to quality assurance issues
• Report to relevant committees on quality assurance issues e.g. Learner Experience Committee
• Contribute to self assessment activities as relevant to quality assurance issues

Quality Management

• Be accountable for maintaining standards and quality by engaging with and using Skills4 quality systems, monitoring and management
• Contribute to the evaluation of OTLA procedures to enhance the student experience and support Continuous Professional Development (CPD)
• Ensure team meetings are held to standardise operational performance, share information and good practice, and plan and implement improvements.
• Audit course/programme/subject files to ensure they are complete and up to date, and take action to remedy if necessary
• Review EV reports with the Head of Quality and agree and implement action plans as necessary.
• Complete Quality reviews and Quality Improvement Plans for courses/programmes/subjects as part of quality processes
• Contribute to course approval processes by providing subject specialist information

Continuous Professional Development

• Participate in staff development activities to support Continuous Professional Development and performance development to evidence personal development and impact on practice
• Manage and ensure that the quality team for Professional Development creates and maintains thematic CPD which develops the Delivery Team.
• Actively participate in Skills4 performance management processes to support personal and professional development and enhance learner experience

Other

• Work with employers and other stakeholders to improve the quality of the curriculum areas.
• Contribute to and support the delivery of Skills 4 and Quality strategic plans
• Ensure equality of opportunity among all protected characteristics and Ofsted vulnerable learner groups and seek to promote diversity in all aspects of education.
• Ensure all safeguarding policies and procedures are followed.
• Work to ensure health and safety is always maintained for all, in line with Skills 4 policies.
• Promote, advocate and ensure inclusion, diversity and equality throughout all Skills4 quality activities.
• Any other duties connected with the post as are reasonably required from time to time.

Qualifications and experience required **

Experience

Minimum 5 years’ experience in the education sector -essential

Experience of working in quality assurance / quality improvement -essential

Active participation in and experience of working through Ofsted inspections -essential

Experience of managing or leading teams -essential

Experience of monitoring and improving learner attendance, progress, achievement and quality outcomes -essential

Experience within an Independent Training Provider or Further Education setting -desirable

Experience across apprenticeship, commercial and bootcamp provision -desirable

Experience of OTLA processes -desirable

Experience of managing IQAs or wider quality teams -desirable

Registration with General Pharmaceutical Council -desirable

Current practice as a Pharmacy Technician or Pharmacist -desirable

Competencies & values -all essential

Ability to lead, influence and work collaboratively across teams

Ability to analyse data and use it to drive quality improvement

Strong organisational skills with the ability to manage competing priorities

Excellent written and verbal communication skills

Organised and self-reliant

Commitment to continuous improvement and delivering an excellent learner experience

Safeguarding -all essential

Displays commitment to the protection and safeguarding of all learners and staff

Has up-to-date knowledge and understanding of relevant legislation and guidance in relation to working with, and the protection of, children and adults at risk of harm.

Will co-operate and work with relevant agencies to protect children and adults at risk of harm.

Benefits

• Full induction and training programme
• Laptop and mobile
• Company pension
• Employee assistance programme
• Death in service benefit
• Birthday voucher

Job Types: Full-time, Permanent

Pay: £37,000.00-£41,000.00 per year

Benefits:

• Work from home

Experience:

• education sector: 5 years (required)
• working in quality assurance/quality improvement: 3 years (required)
• working through Ofsted inspections: 5 years (required)
• monitoring & improving learner & quality outcomes: 3 years (required)

Work Location: Remote