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    • Excellent customer service and communication skills.
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Job Post Details

Field Service Technician - job post

Drive DeVilbiss Healthcare Ltd
3.0 out of 5 stars
London
Permanent, Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Permanent
  • Full-time

Location

London

Benefits

Pulled from the full job description

  • Annual leave
  • Employee discount
  • Employee assistance programme
  • Free parking
  • Company pension
  • On-site parking

Full job description

Who We Are at Drive Medical

Drive Medical has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world.

“Leading the World with Innovative Solutions that Enhance Lives”

Make a Real Difference in Your Community

At Drive Medical, we believe in giving back to our local communities. As a Field Service Engineer, you’ll play a crucial role in helping people live at home and supporting them to lead better lives. Your work will have a direct impact on improving the quality of life for individuals in need, including supporting the NHS, hospitals and care homes to deliver essential services.

What You’ll Be Doing

You’ll maintain and service medical equipment, ensuring high standards of care and customer satisfaction. You’ll travel between sites (including customer homes) and be responsible for installations, collections, repairs and cleaning in line with infection control policies.

Key Responsibilities:

  • Service and repair Drive Medical and competitor products
  • Plan daily tasks for maximum efficiency
  • Carry out unplanned and PPM and repairs
  • Communicate effectively with internal teams and customers
  • Deliver exceptional customer service
  • Handle equipment safely and follow health & safety protocols
  • Maintain van stock and complete accurate paperwork
  • Participate in the on-call rota
  • Support additional duties as required by management

What We’re Looking For
Training will be provided for the right candidate.

  • Manual handling and driving skills
  • Emotional resilience when working with vulnerable customers
  • Knowledge of medical equipment such as profiling beds, hoists, wheelchairs, and more
  • Understanding of infection control and inventory management
  • Familiarity with LOLER regulations and service administration would be advantageous

Other desirable skills and experience:

  • PAT Testing
  • First Aid
  • Fire Warden certification

Why You'll Love Working With Us

We’re not sharing the salary just yet, but it’s competitive and worth talking about. What really makes us stand out is how proud our team is of the work they do. We make sure that dedication is recognised—not just with pay, but with great benefits and support.

Here’s what you can look forward to, beyond the salary:

  • Generous Annual Leave – 26 days to start, rising to 28 with service, plus your birthday off every year! You can also buy, sell, or carry over leave to suit your lifestyle.
  • Pension Scheme – Helping you plan for a secure future.
  • Employee Assistance Programme – Free, confidential support for your mental, emotional, and financial well-being.
  • Bike2Work Scheme – Save money and stay healthy with tax-efficient bike purchases.
  • Free Onsite Parking – No stress, no extra cost.
  • Long Service Recognition – We celebrate your loyalty and contributions.
  • Staff Discount – Enjoy great savings on our products.
  • Perkbox Access – Unlock a world of perks, discounts, and rewards to make life a little sweeter.

*Eligibility for some benefits depends on length of service

Equal Opportunities Statement:

At Drive Medical, we are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we ensure that no individual is treated less favourably on the grounds of race, colour, nationality, ethnic or national origin, sex, marital or civil partnership status, religion or belief, age, sexual orientation, gender identity, or disability.

We comply fully with all applicable legislation governing non-discrimination in every location where we operate. Our recruitment and selection processes are regularly reviewed to ensure fairness, consistency, and that all candidates are assessed solely on the basis of their skills, qualifications, and experience relevant to the role.

Please note: All successful applicants will be required to provide proof of their eligibility to work in the UK and supply accurate reference details covering their recent employment history. Certain roles may also be subject to an Enhanced DBS (Disclosure and Barring Service) or PVG (Protecting Vulnerable Groups) check.

Work Location: On the road

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