Medical Front Office jobs

Position: Clinic Liaison Officer
Location: Dean Village, Edinburgh
Salary: From £27,228 per year
Hours: 35hrs per week (across 4 working days)

About Us

Waterside Clinic is a private gender identity clinic based in Edinburgh, which has 20 years of experience providing healthcare services for transgender and non-binary patients.

Our approach is one that focuses on treating each patient with the highest possible level of clinical care and at the same time providing a friendly and reassuring experience. Our team have supported and guided many people through their gender journey.

Waterside Clinic is part of YourGP Group, with a sister clinic on Dundas Street, Edinburgh, offering GP and occupational health services.

About the Role

We’re looking for an enthusiastic, professional and personable Clinic Liaison Officer to join our team. This is a varied role where you’ll be the first point of contact for patients, ensuring a smooth, welcoming experience while supporting the day-to-day running of a busy medical practice. You’ll work closely with clinical staff and management to keep everything running efficiently behind the scenes.

What You’ll Be Doing

• Welcoming patients and providing a high standard of customer service at reception, by phone, and via email
• Managing appointments, enquiries, and patient requests
• Supporting clinicians by preparing and sending reports and referrals
• Handling payments, invoices, and basic financial admin
• Managing a range of medical and routine paperwork efficiently and in line with Waterside Clinic policies and UK GDPR
• Keeping reception and clinic areas organised, stocked, and presentable
• Monitor stock levels of office/general supplies and placing orders as required
• Supporting the wider YourGP Group as required, which may include reception/administration work at our sister clinic on Dundas Street.

What We’re Looking For

• Respect for, and understanding of, the needs of trans and non-binary patients, including correct use of names and pronouns (training provided)
• Confident, energetic and warm personality, someone who likes dealing with people
• Experience in a customer-facing or administrative role
• Strong communication and organisational skills
• Confident using a variety of computer systems/applications (e.g. MS Office, booking systems)
• High attention to detail and ability to work to deadlines
• A calm, professional approach and ability to handle sensitive information
• A team player who can also work independently

Experience in a healthcare or medical setting is a bonus, but not essential.

What You’ll Get

• 4-day working week
• Free private GP appointments
• Employee Assistance Programme (including free counselling sessions)
• Staff discount programme
• Annual health assessment
• Free bus travel
• A supportive, team-focused working environment
• Opportunities to develop your skills in a growing healthcare setting

Why Join Us?

This is a great opportunity to join a well-established private medical practice where you’ll play a key role in delivering an excellent patient experience. No two days are the same, and you’ll be part of a team that genuinely values professionalism, efficiency, and care.

If you feel you have the ability and personality to join a specialist clinic with 20 years’ experience, playing a key role in patients’ experience of care, then we’re interested in hearing from you.

Work Location: Base site: in-person, Dean Village, Edinburgh, with occasional requirement to provide cross-cover at our sister site on Dundas Street, Edinburgh.

The post requires applicants to have the right-to-work in UK and is subject to satisfactory Disclosure Scotland checks.

To apply for this position please send an email to recruitment@your.gp, with your CV and cover letter. We read and reply to each fully completed application, we do not use AI in our recruitment process.

Pay: From £27,228.00 per year

Benefits:

• Company pension
• Employee discount
• Free flu jabs
• Free or subsidised travel
• Sick pay

Work Location: In person