Medical Imaging Software Engineer jobs in London

Instinctive are a UK leader in the supply, support, and service of high-performance laser systems used in ophthalmology and aesthetic medicine. Established in the 1990s, the company is recognised for its technical excellence, strong customer focus, and long-term partnerships with leading global manufacturers.

Role Overview

This is a full-time, remote-based Field Service Engineer role involving regular on-site customer visits. The position is primarily hands-on, focused on installation, servicing, maintenance, and technical support of advanced laser and optical systems used in clinical and aesthetic environments.

Key Responsibilities

·Carry out on-site installation, commissioning, calibration, servicing, and repair of laser and optical systems

·Perform preventative maintenance to ensure equipment performance, safety, and longevity

·Diagnose and troubleshoot electronic, optical, mechanical, and software-related faults

·Provide technical support and operational guidance to customers

·Liaise with manufacturers and supplier technical teams for escalated technical issues

·Maintain accurate service records, reports, and documentation

·Deliver a high standard of customer service and represent the company professionally at all times

Candidate RequirementsExperience

·Minimum 5 years’ experience in Field Service Engineering (medical devices experience preferred but not essential)

·Experience working directly with manufacturers or supplier technical teams

·Previous experience supporting complex electronic or electro-mechanical systems

Technical Skills

·Strong electronics troubleshooting skills, including analogue, digital, and high-voltage circuitry

·Qualified to at least HNC/HND level in Electrical & Electronic Engineering

·Familiarity with medical or aesthetic laser systems is advantageous

·Competence using diagnostic tools, test equipment, and service software

Attributes

·Calm under pressure with a structured and methodical approach to fault-finding

·Strong communication skills with the ability to explain technical issues clearly to customers

·Highly customer-focused with good commercial awareness

·Able to work independently in a remote, field-based role

·Flexible and willing to travel across the UK as required

Pay: £35,000.00-£50,000.00 per year

Benefits:

• Company car
• Company pension

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: On the road