Medical Information Assistant jobs

Join Our Team: GP Receptionist

Llandaff North Medical Centre

Position: GP Receptionist
Hours: To be confirmed
Working days: To be confirmed, but will include a full day on Tuesday, the ability to work flexibly would be desirable.
Contract: Details to be discussed with the successful candidate

Llandaff North Medical Centre is a successful training practice located in Cardiff and provides healthcare to the surrounding population of around 6,500 people. The practice was built in 1997 and currently has 7 Doctors (2 partners, 4 salaried and 1 trainee GP), 2 practice nurses, 1 Healthcare Assistant, 1 pharmacist and a range of administrative staff. The practice also has a range of NHS staff in the form of Health Visitors, Midwives, Pharmacist and community nurses who use our rooms to provide additional services to our patients.

We are a friendly practice with good staff retention and a strong team working culture.

Make a Difference at the Heart of Our Practice

Llandaff North Medical Centre is looking for a friendly, organised and reliable receptionist to join our team.

As the first point of contact for many of our patients, you will play an important role in creating a positive experience and helping the practice run smoothly. You will work closely with our GPs, nurses, management team and administrative colleagues to provide an efficient, professional and compassionate service.

This is a rewarding opportunity for someone who enjoys working with people, is confident in a busy environment and takes pride in delivering excellent patient care. If you are approachable, dependable and keen to make a real difference to patients and colleagues, we would be delighted to hear from you.

Applicants should be aware that you will be part of the reception team, working on a rota basis between the core hours of Monday to Friday 7:45am to 6:30pm. You must be available to work 'late' shifts until 6:30pm and be fully flexible on days.

What You’ll Be Doing

As part of our reception team, your responsibilities will include:

• Welcoming patients and visitors to the practice in a friendly, professional and helpful manner.
• Answering telephone calls and responding to patient enquiries efficiently, sensitively and courteously.
• Booking appointments and helping patients navigate the services available to them.
• Signposting patients to the most appropriate healthcare service in line with practice procedures.
• Processing prescription, medical records and other administrative requests accurately and in accordance with practice protocols.
• Maintaining accurate patient information and updating records when required.
• Liaising effectively with GPs, nurses, management and other members of the practice team.
• Protecting patient confidentiality and complying with data protection requirements at all times.
• Helping to maintain a calm, organised and efficient reception area.
• Supporting colleagues and contributing positively to the smooth day-to-day running of the practice.

What We’re Looking For

We are seeking someone who:

• Has excellent communication and interpersonal skills.
• Is warm, approachable and genuinely patient-focused.
• Can remain calm, professional and helpful when working under pressure.
• Is organised, reliable and attentive to detail.
• Is confident using computers and willing to learn new systems and procedures.
• Can work well independently while also being a supportive team member.
• Understands the importance of confidentiality, discretion and professionalism.
• Is flexible and willing to assist colleagues when needed.

Previous reception or administrative experience would be beneficial. Experience in a GP surgery or healthcare setting would be an advantage, but is not essential, as training will be provided for the right candidate.

Working Hours and Days

The exact hours and working days for this position are still being finalised and will be discussed with shortlisted candidates.

Please note that the role will include working a full day on a Tuesday. The remaining hours and working days will be agreed once the practice’s staffing requirements have been confirmed.

How to Apply

If you are enthusiastic, dependable and committed to providing an excellent service to patients, we would love to hear from you.

Please submit your CV and a brief covering letter explaining your suitability for the role to Leanne Kiddie, Practice Manager

We look forward to hearing from you and welcoming a new member to our team.

Job Type: Part-time

Pay: £12.72 per hour

Benefits:

• Company pension
• Free parking
• On-site parking

Ability to commute/relocate:

• Cardiff CF14 2FD: reliably commute or plan to relocate before starting work (required)

Experience:

• working in a GP surgery: 1 year (required)

Work Location: In person