Medical Insurance Claims jobs

EXO Claims Recruitment are delighted to be working with a dynamic and forward-thinking legal firm who have exciting opportunities available for a EL/PL Claims Handler.

We are looking to speak with Claims Handlers who are looking to enhance their careers and join a dynamic and fast-growing company with genuine expansion plans, which values both it's employees and clients.

THIS IS A HYRBID ROLE

Salary: Up to £45k plus market leading benefits

PLEASE ONLY APPLY IF YOU HAVE PREVIOUS UK BASED EL/PL INJURY CLAIMS INSURANCE EXPERIENCE

To manage a caseload of non-litigated Employer’s Liability (EL) and Public Liability (PL) personal injury claims, product liability and property damage, up to the value of £50,000, delivering high-quality legal advice and client service.

The role focuses on progressing claims efficiently through the EL/PL portal and pre-litigation stages, ensuring compliance with relevant legislation and internal standards.

Key Responsibilities

• Handle a varied caseload of non-litigated EL/PL claims, primarily within the portal and pre-action protocol stages.
• Assess liability and quantum, review medical evidence, and draft schedules of special damages.
• Provide clear, empathetic legal advice to clients and insurers, maintaining regular communication and managing expectations.
• Liaise with external agencies including medical experts, investigators, and rehabilitation providers.
• Ensure timely progression of cases in line with the Pre-Action Protocol for Low Value Personal Injury Claims and internal service level agreements.
• Maintain accurate records using case management systems (e.g., Solcase) and Microsoft Office tools.
• Contribute to team performance by meeting financial and productivity targets.
• Promote a positive, inclusive working culture and uphold the firm’s values.

Experience & Knowledge

• Experience in handling non-litigated EL/PL claims, ideally within a personal injury environment.
• Strong understanding of the EL/PL portal and pre-litigation processes.
• Excellent client care and communication skills, both written and verbal.
• Strong analytical and problem-solving abilities.
• Proficient in case management systems and general IT tools.
• Ability to work independently and as part of a collaborative team.

This is a unique opportunity to join a forward-thinking company with a great working culture that's in a real phase of growth. Please apply TODAY!

Job Type: Full-time

Pay: £32,000.00-£45,000.00 per year

Benefits:

• Company events
• Company pension
• Work from home

Ability to commute/relocate:

• Liverpool: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Have you worked in liability (EL/PL) personal injury insurance claims in the last 12 months? Your experience must be recent. This is a deal breaker
• Have you managed your own caseload of EL/PL injury claims for claims for at least 2 years? This is a deal breaker
• Do you have experience in handling non-litigated EL/PL claims within a personal injury environment?

Do you have a strong understanding of the EL/PL portal and pre-litigation processes?
These are deal breaker questions.

• Have you dealt with PL/EL injury claims up to a value of £50k? This is a deal breaker.

Experience:

• OIC/MOJ portal: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Liverpool