Medical Investigator jobs
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- Things you need to know.
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- ICON PlcReading
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- GlaxoSmithKlineLondon
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Job Post Details
Adjudication Investigator - job post
Job details
Pay
- £37,682 - £40,705 a year
Job type
- Part-time
- Permanent
- Full-time
Shift and schedule
- Monday to Friday
Location
Benefits
Pulled from the full job description
- Company pension
- Work from home
Full job description
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Contents
- Location
- About the job
- Benefits
- Things you need to know
- Apply and further information
Location
About the job
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what its really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
Do you have an enquiring mind? Can you make and communicate complex decisions? Are you passionate about providing excellent customer service? If so, our Adjudication Investigator role could be for you.
The Adjudicator, Michael McMahon, has independent and personal authority to resolve escalated complaints about HM Revenue and Customs (HMRC) including the Valuation Office and also to review Home Office decisions on entitlement to compensation under the Windrush Compensation Scheme (WCS).
The Adjudicators Office supports the Adjudicator in making high quality decisions on these challenging, sensitive and often high-profile cases. We have around 58 employees based across our two locations in Nottingham and Stratford (East London), the majority being Adjudication Investigators.
The core purpose of the Adjudicator and the Adjudicators Office is to:
resolve cases by providing an accessible and flexible service and make fair, trusted and impartial decisions.
support and encourage effective resolution throughout the case handling process whilst being responsive to customer needs.
use our expertise and insight from cases to support HMRC and the Home Office to learn and improve services to customers.
The Adjudicators Office vision is to:
run an effective customer-focused complaint handling service.
make high-quality, fair decisions.
provide insight which drives action to improve services for customers.
It is important we reflect the diversity of the society we serve so we are committed to an inclusive and respectful environment and creating a great place to work for all our colleagues. Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
For more information, please visit: The Adjudicator's Office The Adjudicators Office - GOV.UK
Job description
To support your decision-making process, you will consider the perspectives of both the customer and the relevant department who are party to your case. You will obtain information from a variety of different sources and build understanding of relevant rules and processes in order to inform your decision.
Person specification
Specifically, as the jobholder you will:
- ensure cases are investigated and progressed efficiently and in a customer focused manner, working within our performance expectations and quality frameworks.
- collate and analyse evidence and information from customers and the departments to make fair and impartial decisions.
- identify and share insight and learning from your cases to maximise the value of complaints, driving improvements in customer services and supporting cultural change.
- confidently speak to customers and stakeholders on the telephone to discuss cases and be part of the team taking calls on our external phone service.
- understand the importance of values and culture to the delivery of an organisations vision and purpose.
- be a team player, wanting to contribute more widely to the Adjudicators Office development and success.
- be a role model for the Adjudicators Office in all your dealings with stakeholders.
Essential Criteria:
We are looking for applicants who can demonstrate the following:
evidence of making sound, timely decisions based on analysis of data and evidence, consideration of alternative options and risks, and clear understanding of stakeholder impacts.
able to clearly communicate complex issues both verbally and in writing.
hold excellent time management skills and the ability to exercise judgement in how you carry out your work, manage your workload to meet deadlines and work collaboratively with colleagues.
Operational Delivery Profession
You are applying for an Operational Delivery Profession (ODP) role. Please tell us about any ODP experience or qualifications you have on your application form.
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
Benefits
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what its really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know
Artificial intelligence
Selection process details
How to Apply
As part of the application process, you will be asked to undergo the following:
Online Tests
After submission of the first stage of your application, you will be invited to complete a "Civil Service Verbal Test". If you successfully pass the test, you will be invited to complete the final stage of the application.
Please complete the online tests as soon as possible (within 24-48 hours is recommended) and ensure you allow sufficient time to complete and submit the final stage of your application after submitting your online test.
The deadline for both the test and the application is [30/06/2026].
We reserve the right to increase the Civil Service Verbal Reasoning pass mark once the application window has closed to manage the number of applications through to the next stage. You will be informed if you have passed or failed a raised standard.
Following "Online Tests", you will then be asked to provide the following:
- A name-blind CV including your job history and previous experiences (max 200 words per role).
- A Personal Statement. Your Personal Statement (max 750 words) should describe your suitability for the advertised role, referring to the requirements and essential criteria as outlined in the person specification part of this advert.
Please tell us about any Operational Delivery Profession (ODP) experience or qualifications you have, if applicable to you, on your application form (max 250 words).
Sift
At sift, your CV and your Personal Statement will be assessed separately and then a consolidated score will be issued with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, you will be asked behaviour-based questions to explore what you are capable of and strength-based questions in order to explore your motivations relevant to the job role.
This is an example of a strengths-based question:
It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
Interviews will take place via video link.
Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk Use the subject line to insert appropriate wording for example Please re-open my application [insert vacancy ref] & vacancy closing date [insert date].
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.
Sponsorship
We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.
The HMRC app can help you with your application
The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.
If successful in your application, you will need your National Insurance number for the onboarding process.
Download the HMRC app now and save your National Insurance number to your digital phone wallet.
How to download the HMRC app and sign up for an account
Download the free HMRC app from the App Store or Google Play store.
If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.
Youll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.
You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles if this applies to you, well let you know via your Civil Service Jobs account.
Merit List
After interview, a single merit list will be created, and appointments will be made in strict merit order until the set demand is filled. If successful, you will be informed when we reach your position on the merit list.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Hybrid working at HMRC
HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
- Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.
Will you require a reasonable adjustment during the online tests? The tests required for this vacancy do not have a time limit. You don't need to ask for additional time. If you need any other adjustment, you can find further information in the reasonable adjustment guide for online tests . If you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to assist prior to the vacancy closing.
Technical Support
If you are experiencing problems that cannot be resolved by our help section, then technical support is available. You will receive a reply in 2 working days.
Important information for existing HMRC contractual homeworkers
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the location preferences section that you can travel to.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Sharan Basi
- Email : Sharan.basi@adjudicatorsoffice.gov.uk
- Telephone : 03000 527233
Recruitment team
- Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk
Further information
Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.