Medical Laser jobs

Lead Conversion & Patient Bookings

Location: Remote, UK
Contract: Full-time
Industry: Medical Aesthetics / Private Healthcare
Compensation: Competitive base salary + performance-based commission

About ALTA Medi Clinic

ALTA Medi Clinic is a doctor-led medical aesthetics clinic based in Marylebone, London, with an international patient base and a growing presence across the UK and US.

Our approach combines medical expertise, advanced aesthetic treatments and highly personalised patient care. We are known for natural-looking results, discretion and evidence-led treatment planning across injectables, regenerative medicine, skin treatments and advanced aesthetic technologies.

As the clinic continues to grow, we are looking for an experienced Surgical and Aesthetic Sales Advisor to manage incoming enquiries and convert qualified leads into consultations and treatment bookings.

The Role:

We are looking for somebody with proven sales ability who is confident managing leads, following up persistently and professionally, overcoming objections and converting enquiries into confirmed bookings.

You will primarily communicate with prospective patients remotely by telephone, WhatsApp, email and other digital channels.

You will be responsible for taking ownership of leads from the moment they enquire through to consultation and treatment booking.

The successful candidate will combine strong commercial instincts with excellent knowledge of the aesthetics industry and a high level of emotional intelligence.

Patients should never feel pressured. The objective is to understand their concerns, identify the appropriate next step and confidently guide them towards booking when ALTA is suitable for them.

Key Responsibilities

Lead Conversion & Sales

• Respond rapidly to new patient enquiries generated through Google, Meta, social media, website enquiries and other channels.
• Contact prospective patients by telephone, WhatsApp and email.
• Qualify leads and understand the patient's treatment interests, concerns, timeline and objectives.
• Convert qualified enquiries into consultations and confirmed treatment bookings.
• Follow up systematically with patients who have enquired but have not yet booked.
• Handle common objections relating to price, timing, practitioner selection and treatment concerns.
• Re-engage previous enquiries and dormant patients.
• Identify opportunities for appropriate additional treatments or consultations based on patient needs.
• Maintain consistent follow-up without creating a pressured sales experience.
• Meet and exceed individual booking, conversion and revenue KPIs.

Patient Relationship Management

• Create a premium first impression that reflects ALTA's clinical and service standards.
• Explain treatments, doctors, consultation processes and pricing clearly and accurately within the scope of the role.
• Build trust with patients who may require several conversations before making a decision.
• Follow up after consultations where patients have not yet proceeded.
• Maintain long-term relationships with previous patients and support appropriate rebooking.

CRM & Performance Management

• Maintain accurate records of every lead and interaction.
• Ensure leads are correctly categorised by source, treatment interest and stage.
• Record follow-up activity and next actions.
• Track individual conversion rates and revenue generated.
• Produce weekly reporting covering leads contacted, consultations booked, treatments booked, conversion rates, lost leads and reasons for loss.
• Work closely with the clinic's marketing and management teams to identify lead-quality and conversion opportunities.

What We Are Looking ForEssential

• Minimum 3 years' proven sales experience.
• Demonstrable experience working towards sales targets, conversion targets or revenue KPIs.
• Strong telephone sales and consultative selling ability.
• Experience following up leads rather than simply responding to incoming enquiries.
• Confidence handling objections and asking for the booking.
• Excellent written and spoken English.
• Strong organisational and CRM skills.
• Comfortable working independently in a remote, performance-driven environment.
• Highly responsive and able to manage a large volume of enquiries.

Strongly Preferred

• Previous experience within medical aesthetics, cosmetic surgery, dentistry, private healthcare or another premium healthcare environment.
• Existing understanding of treatments such as dermal fillers, anti-wrinkle treatments, skin boosters, regenerative treatments, lasers and energy-based devices.
• Experience selling premium or high-value services directly to consumers.
• Experience working with inbound paid advertising leads.
• Experience with CRM systems and structured sales pipelines.

This Role Would Suit Someone Who

• Is naturally commercial and enjoys converting enquiries into sales.
• Understands that successful sales involves consistent follow-up.
• Is comfortable working with targets and being measured on performance.
• Can build rapport quickly over telephone and messaging.
• Knows how to sell premium services without relying on discounts.
• Can differentiate between a patient who needs more information, a patient who has an objection and a patient who simply needs to be confidently asked to book.
• Understands the importance of professionalism and discretion when working within medical aesthetics.

This Role Is Probably Not Suitable If

Your experience is predominantly in:

• Reception or front-of-house work without sales responsibilities.
• Administrative booking roles.
• General customer service without individual sales targets.
• Appointment scheduling without lead conversion responsibility.

We are looking specifically for a sales professional, rather than an administrator who would like to move into sales.

Performance Measures

Performance will include:

• Speed to lead.
• Contact rate.
• Consultation booking rate.
• Treatment booking rate.
• Lead-to-patient conversion rate.
• Revenue generated from managed leads.
• Follow-up completion.
• Reactivation of previous patients and enquiries.
• Reasons for lost opportunities.

Why Join ALTA?

You will join a rapidly growing, premium medical aesthetics business where sales performance has a direct and measurable impact on growth.

You will work with a strong flow of inbound enquiries generated through digital marketing, an extensive treatment portfolio and an established patient base.

The role offers significant scope to develop as ALTA continues its international expansion.

We are looking for somebody who wants to own the sales pipeline, not simply answer enquiries.

Application Requirements

To help us assess your application, please include:

• Your previous sales experience.
• The type of product or service you sold.
• Whether you worked with inbound leads, outbound leads or both.
• Your previous monthly or weekly sales targets.
• Your typical conversion rate, if known.
• Any experience within aesthetics, cosmetic surgery or private healthcare.
• An example of how you would respond to a prospective patient who says:
• “Thank you, I'll have a think about it.”

Applications that do not demonstrate previous sales experience may not be progressed.

Pay: £25,420.00-£55,436.87 per year

Benefits:

• Company pension
• Employee mentoring programme
• UK visa sponsorship
• Work from home

Application question(s):

• Do you have experience in medical aesthetics, cosmetic surgery, private healthcare, dentistry or another high-value B2C service?
• A patient has enquired about a £600 treatment, spoken to you and then says, “I'll have a think.” What would you do next?

Experience:

• sales: 3 years (required)

Work Location: Remote