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    • Knowledge of debt enforcement and copyright infringement legal processes in England and Wales Scotland and Northern Ireland.
    • What you will be doing*.
    • Preparing correspondence and legal documents.
    • Previous legal or administrative experience would be advantageous.
    • Handling incoming and outgoing post.
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    • As well as medical reports, Speed Medical can also obtain medical records, provide rehabilitation services and any further treatment required following a…
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    • Review relevant medical records and clinical information.
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    • Organise commercial and legal documentation on SharePoint.
    • Experience working within commercial/legal environment.
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    • You will have worked as a legal secretary for at least two years.
    • Making and receiving phone calls and liaising with clients, other legal firms etc.
    • The successful candidate will initially provide assistance to the senior fee earning staff for a period of six months and subject to successful completion of…
    • Managing and progressing medical legal cases to agreed deadlines.
    • As a Case Handler, you will be responsible for progressing medical legal claims from…
    • Previous experience in a legal or administrative environment is desirable but not essential.
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Job Post Details

PPL PRS Limited logo

Legal Case Handler - job post

PPL PRS Limited
3.2 out of 5 stars
Leicester LE1•Hybrid work
£27,852 a year - Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • £27,852 a year

Job type

  • Full-time

Location

Leicester LE1•Hybrid work

Benefits

Pulled from the full job description

  • Referral programme
  • Sick pay
  • Life insurance
  • Additional leave
  • Company pension
  • Discounted or free food
  • Private medical insurance

Full job description

Can you imagine a world without music? Neither can we.

Key Details

To manage debt enforcement and copyright infringement cases instructing external solicitors where appropriate in order to maximise cash collections.

To assist external solicitors with the investigation and preparation of new case files and with the administrative updating of ongoing files.

What you will be doing

  • To review referrals based on initial evidence of music usage
  • To propose cases for fast tracking
  • To contact accounts with a view to obtaining payment and payment commitments from customers
  • To carry out external checks on businesses, gathering any required information to assist with customer contacts, negotiation or enforcement action
  • To prepare case files maintaining a high level of accuracy and attention to detail
  • To instruct solicitors, providing case files and any other necessary information to assist them with negotiation of required action
  • To respond to the questions of external solicitors in a timely manner
  • To check music usage evidence provided by external parties matches to the music repertoire
  • To deliver a positive customer experience and proactively contribute to the department’s service standards and customer satisfaction results, ensuring call quality targets are consistently achieved and exceeded
  • To demonstrate a positive image of the company, through developing and maintaining effective professional relationships with customers
  • To work co-operatively and supportively with other teams in order to ensure the customer experience is positive
  • To use objection handling techniques to proactively resolve any customer queries or objections
  • To respond to customer queries and ensure timely resolution of complaints, escalating where necessary
  • To develop and maintain knowledge of core licensing processes and procedures including tariffs and Copyright Law
  • To maintain accurate notes in the system
  • To undertake other tasks as reasonably requested

​You will have

  • Educated to A level standard, degree level or equivalent
  • Minimum of 1-2 years’ experience in a similar role, preferably working within a relevant area for example: collections or enforcement team
  • Competent using Microsoft Office – Word, Excel, and Outlook
  • Trained on cash collection, telephone and customer service techniques
  • Knowledge of debt enforcement and copyright infringement legal processes in England and Wales Scotland and Northern Ireland
  • Work with external solicitors would be advantageous

Job Type: Full-time

Pay: £27,852.00 per year

Benefits:

  • Additional leave
  • Canteen
  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Health & wellbeing programme
  • Life insurance
  • Private medical insurance
  • Referral programme
  • Sick pay

Work Location: Hybrid remote in Leicester LE1

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